Order not arrived. Have tried to contact but have not received any response
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This company has simply thieves I am sorry to say. I have ordered a powder white teeth whitening back in February and have never received the item. I have emailed their support and they only reply... See more
Company replied
I have rather large teeth and drink a lot of coffee so I'm always stressing over my teeth looking yuck. I found their ad on Facebook and thought I would try it as their seems to be a bit of hype ar... See more
Company replied
Way too expensive!!!! Why is that when you talk bad about them, they reply to you with “sorry we don’t have a record of you”? Dude, seriously, are you only going attend to those who talk highly... See more
Company replied
Company details
- Dental clinic
- also in
- Pharmacy
Information provided by various external sources
Natural Teeth Whitening, Teeth Whitening Kits, Charcoal Teeth Whitening.
Contact info
United States
- biancosmile.com
2.3
Poor
36 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order not arrived
Order not arrived. Have tried to contact but have not received any response
15 February 2022
Unprompted review
Order not arrived
Placed an order at the end of January and was told it would arrive by the 3rd of February. Have had no tracking and have sent 2 contact us messages with no reply to find out where it is.
10 February 2021
Unprompted review
Reply from Bianco Smile
Hi Jamie,
Thanks for the review.
We take all feedback very seriously, and would like to better understand your experience and make sure your needs are well taken care of.
Our team have look into this issue and it shows that there are some delays in our International Delivery.
Thanks once again, and looking forward to receiving your order the soonest.
Kind regards,
The Bianco Smile Team
I RECEIVED A PACKAGE THAT WAS EMPTY
I RECEIVED A PACKAGE THAT WAS EMPTY. MY PRODUCT THAT I ORDERED WAS NOT IN THE ENVELOPE. I TRIED TO SEND PICTURES BUT THE E-MAIL THEY GAVE ME WAS NOT ACCEPTED. I WILL NOT EVERY ORDER ANYTHING FROM THEM AGIN. ALSO THEY DO HAVE A PHONE NUMBER WHERE YOU CAN SPEAK TO SOMEONE.
STAY AWAY
BILL
9 March 2020
Unprompted review
Reply from Bianco Smile
Hi Bill,
Thanks for the review.
We take all feedback very seriously, and would like to better understand your experience and make sure your needs are well taken care of.
We have sent you an email to address your concern.
Thanks once again, and looking forward to serving you!
Kind regards,
The Bianco Smile Team
I'm still waiting for my order to arrive. First you sent it to some address I don't know where you got, as of now you still haven't delivered my order.
I'm still waiting for my order of 12/2/19 to arrive
21 December 2019
Unprompted review
Reply from Bianco Smile
Hi Arnoldo,
Thanks for the review.
We take all feedback very seriously and we make sure your needs are well taken care of.
We have sent you an update to your email.
Thanks once again, and looking forward to serving you!
Kind regards,
The Bianco Smile Team
Stuff really works!
10 December 2019
Unprompted review
Reply from Bianco Smile
Hi Jennifer,
Thanks for the review, and for taking time to share your feedback which will help us improve our products and services.
Great to hear that our product works.
We look forward to serving you further :)
Best Regards,
The Bianco Smile Team
Worth the money
28 November 2019
Unprompted review
Reply from Bianco Smile
Hi Michelle,
Thanks for the review, and for taking time to share your feedback which will help us improve our products and services.
Great to hear that you're happy with your experience .
We would really appreciate if you could also send us your before/after results. You can send us an email at support@biancosmile.com.
We look forward to serving you further :)
Best Regards,
The Bianco Smile Team
This works and NO PAIN
This works and NO PAIN! The strips and trays are a pain and this one step process is simple. Saw results quickly!
26 August 2019
Unprompted review
Reply from Bianco Smile
Hi Susan,
Thanks for the review, and for taking time to share your feedback which will help us improve our products and services.
Great to hear that our product works which gives you results quickly and does not cause pain.
We would really appreciate if you could also send us your before/after results. You can send us an email at support@biancosmile.com.
We look forward to serving you further :)
Best Regards,
The Bianco Smile Team
Excellent and effective product!
Excellent product, really whitens my teeth without ruining the enamel and causing sensitive gums. Great price and awesome customer service with quick delivery. I can’t endorse this company enough.
29 July 2019
Unprompted review
Reply from Bianco Smile
Hi Sonny,
Thanks for the review, and for taking time to share your feedback which will help us improve our products and services.
Great to hear that our product whitens your teeth and does not cause any sensitivity to gums. Glad to know that you're happy with your experience .
We would really appreciate if you could also send us your before/after results. You can send us an email at support@biancosmile.com.
We look forward to serving you further :)
Best Regards,
The Bianco Smile Team
So helpful and such a good product
19 July 2019
Unprompted review
Reply from Bianco Smile
Hi Dana,
Thanks for the review, and for taking time to share your feedback.
Great to hear that you're happy with your experience, and we look forward to serving you further :)
Best Regards,
The Bianco Smile Team
Not much difference
i am using it every day but i haven't seen much of a difference
22 June 2019
Unprompted review
Reply from Bianco Smile
Hi Anastasia,
Thanks for the review.
We take all feedback very seriously and would like to better understand your experience and make sure your needs are well taken care of.
We hope that you would give it another shot and we'd like to see your best results soon.
We recommend to brush your teeth with small amount of Activated Charcoal Powder once a day at night. Scrub lightly in a circular motion for around 2-3 minutes then rinse thoroughly.
Then give your teeth a short, light brush with your regular toothpaste or best to pair with ourActivated Charcoal Toothpaste to remove any excess charcoal in your mouth. It works best during night hours, which is a long period without any activity and it's very important to sleep with clean mouth.
For best results, we recommend using for a period of 14 days, every evening then you can brush once or twice a week to maintain the whiteness of your teeth.
Thanks once again, and looking forward to serving you!
Kind regards,
The Bianco Smile Team
I love the way my teeth are…
I love the way my teeth are progressively getting whiter, very pleased!
21 June 2019
Unprompted review
Reply from Bianco Smile
Hi Tracy,
Thanks for the review, and for taking time to share your feedback which will help us improve our products and services.
Great to hear that your teeth are progressively getting whiter and and to know that you're happy with your experience .
We would really appreciate if you could also send us your before/after results. You can send us an email at support@biancosmile.com.
We look forward to serving you further :)
Best Regards,
The Bianco Smile Team
I am seeing a difference since I…
I am seeing a difference since I started to use Bianco Smile, my teeth are getting whither
19 June 2019
Unprompted review
Reply from Bianco Smile
Hi Jessica,
Thanks for the review, and for taking time to share your feedback.
Great to hear that you're happy with your experience, and we look forward to serving you further :)
Best Regards,
The Bianco Smile Team
It works great my teeth are whiter…
It works great my teeth are whiter after 2-3x using it! Very effective! Giving it 4 stars though because it doesn’t taste the best!
16 June 2019
Unprompted review
Reply from Bianco Smile
Hi Gabby,
Thanks for the review, and for taking time to share your feedback which will help us improve our products and services.
Great to hear that your teeth are whiter after 2-3x of using our product and happy with your experience and . We value your feedback and will use it to develop our products.
We would really appreciate if you could also send us you before/after results. You can send us an email at support@biancosmile.com.
We look forward to serving you further :)
Best Regards,
The Bianco Smile Team
Way too expensive
Way too expensive!!!!
Why is that when you talk bad about them, they reply to you with “sorry we don’t have a record of you”? Dude, seriously, are you only going attend to those who talk highly of the products? That really says something about the company.
As someone said in one of the reviews, they really are thieves and they only move because of their own selfish interest.
Btw I’ve bought your products two times, I’ll put my last order number here so that way you can verify my record: #33255
30 May 2019
Unprompted review
Reply from Bianco Smile
Hi,
Thanks for the review.
We take all feedback very seriously and would like to better understand your experience and make sure your needs are well taken care of.
However, we cannot find any record of you.
Kindly send us an email at support@biancosmile.com, and we will respond to you promptly.
Thanks once again, and looking forward to serving you!
Kind regards,
The Bianco Smile Team
Seems to do a good job
Seems to do a good job, but the container top is hard to open
21 May 2019
Unprompted review
Reply from Bianco Smile
Hi Nancy,
Thanks for the review, and for taking time to share your feedback which will help us improve our products and services.
Great to hear that you're happy with your experience, and we're excited to see your results soon.
We look forward to serving you further :)
Best Regards,
The Bianco Smile Team
Very fast delivery
Very fast delivery. Haven't tried it yet but very excited
8 May 2019
Unprompted review
Reply from Bianco Smile
Hi Mlee,
Thanks for the review, and for taking time to share your feedback.
Great to hear that you're happy with your experience, and we're excited to see your results soon.
We look forward to serving you further :)
Best Regards,
The Bianco Smile Team
I bought this for my daughter actually…
I bought this for my daughter actually and wow just wow her teeth are so gorgeous So nice and bright I’m going to order a set for myself she is very happy with the results she has also tried many other whitening strips but they made her teeth very sensitive
27 April 2019
Unprompted review
Reply from Bianco Smile
Hi Lynn,
Thanks for the review, and for taking time to share your feedback.
Great to hear that you all love the product and happy with your experience. We look forward to serving you further :)
Best Regards,
The Bianco Smile Team
Every product I buy doesn't leave my…
Every product I buy doesn't leave my teeth sensitive, and you notice your teeth whiter within days!
1 March 2019
Unprompted review
Reply from Bianco Smile
Hi Adrian,
Thanks for the review, and for taking time to share your feedback.
Great to hear that you're happy with your experience, and we look forward to serving you further :)
Best Regards,
The Bianco Smile Team
Reply from Bianco Smile
Hi Damian,
Thanks for the review, and for taking time to share your feedback.
Great to hear that you're happy with your experience, and we look forward to serving you further :)
Best Regards,
The Bianco Smile Team
This company has simply thieves I am…
This company has simply thieves I am sorry to say.
I have ordered a powder white teeth whitening back in February and have never received the item. I have emailed their support and they only reply when they feel like it to tell me that the item might have been stuck with customs and they will get back to me which they never did.
I have simply requested whether they arrange a refund or try to send the item again but they are simply ignoring me and they have of course charged me for the item ...
I highly recommend not to order anything on this website
5 June 2018
Unprompted review
Reply from Bianco Smile
Hi Soraya,
Thanks for the review.
We take all feedback very seriously, and would like to better understand your experience and make sure your needs are well taken care of.
However, we cannot find any record of you.
Kindly send us an email at support@biancosmile.com.
Thanks once again, and looking forward to serving you!
Kind regards,
The Bianco Smile Team
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