Great delivery, updated all the time on delivery. The doll is so lovely , good quality, good value for money , will definately buy again from this company . Very trustworthy to deliver on time with sa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful gift for my 2 year old Grandaughter . Doll looks very realistic & changing bag just perfect. Pushchair seems a little small, but does the job. I am sure she will enjoy opening & playing with... See more
Company replied
Excellent service! Fast delivery, awesome little baby. Definately going to buy many more for my grambaby. Only negative, the dolly could have been wrapped in tissue or something before being placed... See more
Company replied
Wow what a lovely doll (snowflake) was well packaged, delivered before Christmas, really surprised at the quality it’s top notch. My granddaughter loved it, definitely highly recommend this product. H... See more
Company replied
Company details
Written by the company
BiBi Dolls. They come in every size, and for any occasion. Variety of designs, and tens of outfits, that will leave your mind in a daze. A selection of BiBi Babies ready to bring joy and love to the life of a lucky receiver.
Contact info
Unit 6, Edenbridge Trading Centre, Hever Road, TN8 5EA, Edenbridge, United Kingdom
- 01732 866922
- support@themagictoyshop.com
- bibidoll.co.uk
4.5
Excellent
464 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good size was hard to get bottom to fit…
Good size was hard to get bottom to fit but did do it
27 December 2024
Reply from Bibi Doll
Dear Jane,
We are thrilled to hear you are more than satisfied with the Pram! Regarding the fitting for the bottom, we appreciate you bringing this to our attention, and we will review it to prevent similar issues in the future. Thank you for your wonderful feedback. We look forward to serving you again soon!
Kind regards,
MN
BiBi Doll
Reply from Bibi Doll
Dear Sarah,
We are delighted to know that you found your new BiBi Doll to be of great quality. We hope Baby Doll "Snowflake" will bring you and your family endless joy and happiness. Thank you for the wonderful feedback and welcome to the BiBi community!
Kind regards,
MN
BiBi Doll
Very pleased with this lovely little…
Very pleased with this lovely little doll she is really sweet and a lovely size and Wright for a 18 month. With the accessories too my granddaughter has played and played with her.
25 December 2024
Unprompted review
Reply from Bibi Doll
Hello,
Thank you for your wonderful review! We are so glad to hear your granddaughter is enjoying her sweet little BiBi Doll and the complimentary accessories. Our dolls are made to bring endless joy and companionship, and it warms our hearts to know she has found a new best friend.
Welcome to the BiBi community!
Kind Regards,
MN
BiBi Doll
Excellent realistic dolls like no other…
It’s realistic compared to other dolls.. the clothes are cute and a perfect accessory. They make sounds that sound like real babies and they are sized like real life babies! Children absolutely love em! Excellent product! 5 stars!
25 December 2024
Unprompted review
Reply from Bibi Doll
Hello,
Thank you for your lovely review! We are thrilled to hear how much you love our realistic BiBi Dolls. The lifelike features, adorable outfits, and realistic sounds are all designed to spark joy and imagination, and we are delighted they have made such an impression.
Welcome to the BiBi community!
Kind Regards,
MN
BiBi Doll
Lovely talking doll
The doll was beautifully wrapped and arrived quickly. Excellent service!
21 December 2024
Unprompted review
Reply from Bibi Doll
Hello,
Thank you for your kind words! We are so pleased you loved the talking BiBi Doll and the quick delivery. Our goal is to make every experience special, and it’s wonderful to know we have achieved that for you.
Kind Regards,
MN
BiBi Doll
Defective faces - Bad presentation
Recieved my first order of 2 dolls & both had defects, the packaging is a plain bashed brown box cheap & tacky so sent back & tried ordering the same again & same happened another doll with all marks to the face & tatty hair like it had been used. Still waiting for refund for 3 items that I’ve had to send back, only kept one as it’s for a present, tried to contact customer service via email who don’t care lucky if you get a reply & there’s no contact number! Won’t be ordering again from here obviously no quality control in place be aware!
12 December 2024
Unprompted review
Reply from Bibi Doll
Hello,
Thank you for sharing your feedback and bringing this to our attention. We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would love to gather more details about this matter so that we can investigate thoroughly and ensure it is addressed promptly. Customer satisfaction is very important to us, and we are committed to taking care of our valued customers. This situation is highly unusual, and we would like to make things right for you.
Please reach out to us via the Contact Us page on our website so we can investigate this further and resolve it promptly. Your satisfaction is very important to us, and we are here to help.
Kind Regards,
MN
BiBi Doll
Faultless service and good quality. …
I found the service I received really good. Very quick delivery. Ordered the item on a Sunday night and it was delivered on the Tuesday. I received updates about the delivery and the item was really good quality and as advertised. I will definitely order from Bibi Doll again.
10 December 2024
Unprompted review
Reply from Bibi Doll
Dear Sue,
Thank you so much for this wonderful and in depth feedback. We are delighted to know that you found the BiBi Dolls to be of good quality and as advertised, with quick delivery services. Your review and 5 star rating means a lot to us. We are are excited to serve you again soon!
Kind regards,
MN
BiBi Doll
Lovely matching set
Lovely matching set, ideal for my 2 year old granddaughter.
15 December 2024
Unprompted review
Reply from Bibi Doll
Dear Angela,
We are always delighted to read such lovely feedback from our valuable customers. We are glad to know that you found the lovely matching set and our BiBi Doll to be ideal for your 2 year old granddaughter. We greatly appreciate you taking the time out to give us this review!
Kind regards,
MN
BiBi Doll
Excellent product quick delivery
6 December 2024
Unprompted review
Reply from Bibi Doll
Dear Michael,
You have our sincerest gratitude for the wonderful feedback. We are delighted to know that you found our BiBi products to be excellent alongside the quick delivery services!
Kind regards,
MN
BiBi Doll
Bibi dolls
Fast delivery, ordered 3 bibi dolls for granddaughters for Xmas, absolutely lovely well made, the girls will love them, also got the juice and milk magic bottles sets which are so good.
5 December 2024
Unprompted review
Reply from Bibi Doll
Dear Rhonda,
We are absolutely delighted and honored that you chose our BiBi Dolls as companions for your granddaughters this Christmas. Thank you so much for your wonderful feedback!
We are excited for your granddaughters to unwrap their new BiBi Dolls and accessories, and we hope they bring endless joy and cherished memories.
Kind regards,
MN
BiBi Doll
For the money these dolls are really…
For the money these dolls are really quite special, ordered two and some extra clothes. Packed well and really good quality.
8 December 2024
Unprompted review
Reply from Bibi Doll
Dear Steven,
Thank you for your lovely feedback! We are so glad you found our BiBi Dolls to be special and of great quality. It’s wonderful to hear you’re happy with the extra clothes and the careful packaging too.
We hope our BiBi Dolls bring lots of joy and adventures to you and your family!
Kind Regards,
MN
BiBi Doll
First time buying, great experience
First time buying from this company as I actually never knew it existed till recently and iv bought a few lovely bits for my son, I love all the different choices of girl and boy dolls too he had loads to choose from and we got extra outfits and there was a few to choose from outfit wise too. Will definitely be using this company again as a few things I wanted were out of stock so soon as there in stock il be placing another order, items came quickly and packaged really well too.
3 December 2024
Unprompted review
Reply from Bibi Doll
Dear Toni,
Thank you for sharing your experience! We are delighted you discovered us and found a great selection of dolls and outfits for your son. It’s wonderful to hear he had fun choosing and that your order arrived quickly and well-packaged.
Welcome to the BiBi community! We look forward to having you shop with us again soon.
Kind Regards,
MN
BiBi Doll
still in garage not assembeled yet
4 December 2024
Unprompted review
Reply from Bibi Doll
Dear Andrew,
We are thrilled to know your order went perfectly and that you are more than satisfied. We are excited for you to assemble the item and enjoy the final result. Thank you for the 5-star rating and welcome to the BiBi community!
Kind regards,
MN
BiBi Doll
Reply from Bibi Doll
Dear Claire,
Please accept our sincerest gratitude for the absolutely wonderful feedback. We are delighted to know that you found the quality of our BiBi Doll to be good and the Doll itself to be cute. Thank you for your support and welcome to the BiBi community!
Kind regards,
MN
BiBi Doll
Reply from Bibi Doll
Dear Sheryn,
We are absolutely delighted to know that you experience with us went well. We aim to provide our customers with a easy ordering process and quick delivery services, which have been reflected in your order with us. Thank you so much for the wonderful feedback!
Kind regards,
MN
BiBi Doll
Super service
Super service - ordering was very straightforward and doll arrived very quickly. The Doll is beautiful
26 November 2024
Reply from Bibi Doll
Dear Susan,
It is wonderful to hear that you found the ordering process to be straightforward, with a quick delivery service. Thank you so much for this feedback. We are delighted to know you found our BiBi Doll to be beautiful. Welcome to the BiBi Community!
Kind regards,
MN
BiBi Doll
Very pleased with quality
Very pleased with quality, I am sure my granddaughters are going to love them
2 December 2024
Unprompted review
Reply from Bibi Doll
Dear Jonathan,
Thank you so much for the wonderful feedback, it truly means a lot to us. We are delighted to know that your granddaughters will love their new BiBi Dolls and Accessories. We are even more happy to know that you are pleased with the quality of the items. Thank you so much and welcome to the BiBi community!
Kind regards,
MN
BiBi Doll
Reply from Bibi Doll
Dear Shirley,
We are delighted to know that you are more than satisfied with the quality of our BiBi Dolls and the service that is being provided to you. Thank you so much for the wonderful feedback!
Kind regards,
MN
BiBi Doll
This is the 3rd doll I’ve purchased for…
This is the 3rd doll I’ve purchased for my 2 year old granddaughter.She absolutely loves them.My friend has purchased her 4th for her 2nd birthday.They’re good hard wearing dolls(which can get threw about).Great price,packaged well and quick delivery
24 November 2024
Reply from Bibi Doll
Dear Patricia,
Your consistent support to us and your love for our BiBi Dolls is an honour for us and means everything to us. Thank you so much for your lovely feedback. We are excited to serve you again in the future!
Kind regards,
MN
BiBi Doll
Bought BiBi doll for my granddaughter
Bought BiBi doll for my granddaughter. It was delivered very quickly and it’s a lovely doll
28 October 2024
Unprompted review
Reply from Bibi Doll
Hello,
We are glad to know that you got our BiBi Doll for your granddaughter. We hope she loves it. Thank you so much for the wonderful feedback, it means a lot to us!
Kind regards,
MN
BiBi Doll
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.