Biellavintage Reviews 

112
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

this is a total scam! I ordered these thinking they were from an australian website and received a chinese tracking number. I would not have ordered these if I knew they were from china as I paid... See more

Rated 2 out of 5 stars

Fast delivery to UK. Pieces are very pretty. HOWEVER!! The material is described as hypoallergenic and gold plated. But in the fine print it lists unrealistic reasons for why the product will rub off... See more

Company replied

Rated 5 out of 5 stars

Amazing quality product and service!! Purchased the Slinky Chain and love it, perfect on its own or layered. A beautiful final touch to literally any outfit. There was slight delay, due to the Covid... See more

Company replied

Rated 5 out of 5 stars

I received my chunky ring, bracelet and letter chain in the post this week. They are all beautiful. I would recommend going up two sizes in the rings for the perfect fit!! The price is fantastic to... See more

Company replied

Company details

  1. Jewellery shop
  2. also in
  3. Fashion accessories shop

Written by the company

Biella Vintage is an Australian owned jewellery brand that is inspired by the chic European summer lifestyle and a love of all things golden and vintage.


Contact info

3.3

Average

TrustScore 3.5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(112)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So cute!

My jewelry just arrived and I love it! The pieces are just what I was looking for. I’m very satisfied with this purchase. On top of that, the customer service was great! I had to reach out Biella Vintage because of a mix up with my order (mistake was made on my end- I accidentally ordered two of the same piece) and even though they could not exchange for a different piece because it had already shipped they helped to correct it with a gift card. Shout out to Rose for her friendly and prompt responses!

4 February 2021
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hi Kate!

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you!

May you have a great day!

Kind Regards,
Biella Vintage Team

Rated 5 out of 5 stars

Wonderful jewelry ♥️

Beautiful design at great prices. Every 15 days I buy a jewel. I love them all. I have tried many but I finally found BiellaVintage, price quality wins over all other retailers. Thanks

16 December 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hi Roberta,

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you!

May you have a great day!

Kind Regards,
Biella Vintage Team

Rated 5 out of 5 stars

Good product for an affordable price!

Good product for an affordable price!
I really like the design, the material, the packaging, the free delivery plus the exceptional customer service!
Thx Biella Vintage!

2 December 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hi Frederika!

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you!

May you have a great day!

Kind Regards,
Biella Vintage Team

Rated 5 out of 5 stars

Elegant and well built inexpensive products.

The quality is amazing.
The retro design is timeless and elegant and the products come in a box that is lovely and well protected.

I showered and cleaned my apartment with my jewellery on, so far they maintained their color and definition.

Please note that the delivery takes a while, but since it is free we cannot complaint. It’s tracked and a good service, but if you need them just make sure to buy them in advance.

My only suggestion for the brand would be to add size 9 for the rings!

Anyway, I strongly recommend buying from Biella Vintage! I’ll definitely buy more products in the future.

29 November 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hi Alessandra!

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you!

May you have a great day!

Kind Regards,
Biella Vintage Team

Rated 5 out of 5 stars

I was a little wary of ordering jewelry…

I was a little wary of ordering jewelry online, but honestly I'm glad I did. So far I've gotten a few necklaces and rings and I keep going back for more because the quality's so nice. Everything has stayed gold, none of that green rubbing-off you get with cheap jewelry. Bang for your buck. Even the packaging is pretty!

25 November 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

We truly appreciate your taking the time to leave us a wonderful review. We look forward to seeing you again

Rated 1 out of 5 stars

Cheapest material ever..I feel like…

Cheapest material ever..I feel like Walmart has better quality jewelry than this store. They also don’t give refunds so save your money. just your average made in China cheap gum ball machine quality jewelry. And their shipping is so weird and inaccurate.

Update on my review and their customer service:

Im literally only writing this because they keep trying to get my review taken down and it’s so annoying because that’s my honest and real life experience with this company. And as a business they should take the negative criticism and learn to do better because I’m obviously not the only one who thinks so.

So it’s been like 2-3 months since I received the jewelry. Super cheap quality because it’s rusted already and the necklace broke!

Literally don’t buy from this company!!! You get all excited because the jewelry looks high quality on their website, then you get it and it’s like the complete opposite of what you were expecting. Cheap, cheap, cheap, broken in less than a month jewelry!!! The worst part is they don’t do refunds or exchanges so you’re stuck with the cheap jewelry! Scamming you is literally how they’re still able to make any sales.

13 November 2020
Biellavintage logo

Reply from Biellavintage

Hello Tiffany,

We would like to extend our apology for the experience you had with us. Please send us an email to hello@biellavintage.com so we can resolve this issue.

Kind Regards,
Biella Vintage

Rated 4 out of 5 stars

A truthful Review

As an avid wearer of gold unique jewelry I was more than happy to support this brand. Most ig jewelry is underwhelming. You can open the packaging and tell this brand cares about execution and delivery of an exceptional product.

10 November 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hello Kia,

We truly appreciate your taking the time to leave us a wonderful review. We look forward to seeing you again

Biella Vintage

Rated 5 out of 5 stars

What started with one ring

What started with one ring, is becoming a habit. I love the pieces, and look forward to more, either as gifts or for myself!

10 November 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hello Leja,

We truly appreciate your taking the time to leave us a wonderful review. We look forward to seeing you again

Biella Vintage

Rated 5 out of 5 stars

Adoreeeeee

love the pieces, love the experience, love the owners! i absolutely had the best experience with Biella Vintage. their hospitality and their kindness go a long way and i’ll definitely be a returning customer!!!

3 November 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hello Michael,

We truly appreciate your taking the time to leave us a wonderful review. We look forward to seeing you again

Biella Vintage

Rated 4 out of 5 stars

I love my new ring

I love my new ring! It’s simple and timeless and I haven’t taken it off since it arrived. The folks at Biella are super kind - there was a shipping issue and they were quick to come to my aid, helping me track down my order and doing everything in their power to ensure I got it.

29 October 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hello Griffin,

Glad to know you really love your new ring. We truly appreciate your taking the time to leave us a wonderful review. We look forward to seeing you again.

Biella Vintage

Rated 5 out of 5 stars

Beautiful Jewellery

Really happy with the jewellery, I honestly got a bit worried when I saw where it was getting shipped from and feared that it would not be good quality jewellery but I was definitely wrong! I got the gold huggies set and it is true to the images on the website, good quality and is just beautiful to wear! Definitely recommend Biella Vintage!

29 October 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hello Rhiannon,

We truly appreciate your taking the time to leave us a wonderful review. We look forward to seeing you again

Regards,
Biella Vintage

Rated 4 out of 5 stars

Excellent client service

Just received the earrings. Excellent client service, the team has always been kind and available throughout the whole delivery process. Quality of the earrings seems on average considered the price and they look like in the picture. Till now satisfied with the purchase!

27 October 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Thank you for leaving us a good feedback we look forward seeing you again. Please don't hesitate to contact us if you have any questions.

Rated 2 out of 5 stars

Overpriced ring for poor quality

After ordering the ring I was disappointed to see that the website always has 40% and other deal. The jewellery is definitely not values at the price. The website was in USD when I paid in AUD so it was misleading. The ring is nice and okay quality, but you can tell it is mass produced and cheap- they come in plastic bag. The package was nice and the box is cute and it was delivered in time. I will wear the ring but I would not order from Biella Vintage again.

25 October 2020
Biellavintage logo

Reply from Biellavintage

Hello, We would like to extend our apology for the experience you had with us. Please send us an email to hello@biellavintage.com so we can resolve this issue.

Kind Regards,
Biella Vintage

Rated 5 out of 5 stars

absolutely beautiful jewellery!!

absolutely beautiful jewellery!!! packaging was aesthetic and a vibe thank you very much xx

20 October 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hello Ella, we truly appreciate you for taking the time to leave us a wonderful review. We look forward to seeing you again

Rated 5 out of 5 stars

Amazing customer service and quality!!

SO happy with my purchase!! After seeing their products on Instagram, I decided to purchase a Sienna ring and I am so in love! The ring is just as beautiful as in the photos and the quality is great. I also received a personalized thank you email from the company which I thought was kind. Will be happy to purchase from them again!!!

16 October 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hello Kasy,

We are happy to know you loved the Sienna Ring. Thank you for your wonderful feedback and we look forward to seeing you again.

Kind Regards,
Biella Vintage

Rated 5 out of 5 stars

Cant wait to purchase from them again!

The bracelet I got was so much better than I anticipated! It was sturdy with a good clasp and felt much more expensive than it was. The chains were great quality too, I only wish they came in different lengths so I could buy more :) I live in SE Asia and it didn't take too long to reach me too, and they were well packaged individually. Thank you Biella!

15 October 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service and product looks exactly as described

I ordered a ring from the company and the piece came within the time frame that was listed on the shipping and it looked exactly like on the picture. The sizing was great and the style is so nice! The tracking was accurate and very detailed putting my mind at ease during the shipping process. Great customer service and I will definitely shop there again!

14 October 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hello Dana, we truly appreciate you for taking the time to leave us a wonderful review. We look forward to seeing you again. :)

Rated 5 out of 5 stars

Exactly as advertised

Delivery updates were accurate and the pieces are just as pictured! Love them

13 October 2020
Unprompted review
Biellavintage logo

Reply from Biellavintage

Hello Nancy, Glad to hear that. Thank you for leaving us a good feedback review. We look forward to seeing you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look