Bier Company Reviews 

6,810
•
TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

I ordered an ultimate craft lager gift box a few days ago for a gift to my brother and it's arrived today, and none of the products match the description.  Unless I'm being stupid, nowhere on... See more

Company replied

Rated 1 out of 5 stars

To play the "next day delivery" safe, I ordered a craft beer gift for my brother's birthday, 2 days in advance. It's now two days past his birthday and he's still awaiting his gift. Bier Company blame... See more

Company replied

Rated 5 out of 5 stars

The delivery service messed up my delivery and sent it to another place entirely. I got on to customer services and they were brilliant!!! They even arranged to send another beer advent out. Supe... See more

Company replied

Rated 3 out of 5 stars

Finding it impossible to cancel my subscription. I've submitted online forms, written emails, spent time on hold before being cut off, requested call backs and left voicemails. Surely this can't be... See more

Company replied


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2.8

Average

TrustScore 3 out of 5

7k reviews

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2.8

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Rated 1 out of 5 stars

I ordered and paid £285 for a year…

I ordered and paid £285 for a year subscription for Bier as a Birthday Present and the voucher code didn’t work. I’ve emailed so many times and then complained to my credit card. I’ve still never received anything. This company is not real or a rip off.

29 October 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Ali,

We’re sorry to hear about your bad experience. We want all of our customers to have a positive experience, so we’ll do our best to make things right.

Please contact us at customersupport@biercompany.co.uk or call on 01355 203200 so we can help resolve the issue.

Lesley

Rated 3 out of 5 stars

You're asking for a review but it's an…

Can't review just yet as it's an advent calendar......quite an impressive looking advent calendar I might add.
It arrived on time, packaging was great, lets hope the contents are equally impressive as it wasn't cheap!,

Will update following the Advent period. My husband is looking forward to opening it though 😁

19 October 2023
Unprompted review
Rated 2 out of 5 stars

Not next day delivery

Not next day delivery. Poor customer service. Wish I’d read reviews

12 October 2023
Unprompted review
Bier Company logo

Reply from Bier Company

I’m sorry to hear about your experience, Hayley. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve.

Please reach out directly to our Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200 where we can investigate the delay in the delivery to you with our delivery partners.

Lesley

Rated 5 out of 5 stars

Great as a gift

Great as a gift, they got it the next day on their birthday. Great service.

11 October 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Katie,

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Bier Company. We look forward to serving you for many years to come!

Lesley

Rated 1 out of 5 stars

DO NOT USE

I once received a gift voucher for 3 months free month subscription, however they only gave me one month off and refused to let me cancel my subscription. I have tried everything to cancel this company is AWFUL. Do not use!!

15 October 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Lauren,

Thank you for your review.

We’re sorry to hear about your bad experience. We want all of our customers to have a positive experience, so we’ll do our best to make things right. Please contact us at customersupport@biercompany.co.uk or call the team on 01355 203200 so we can help resolve the issue.

Lesley

Rated 5 out of 5 stars

Great choice of beers

I always wait till they have special offers on and I love the selection of beers they have and for the past 2 years my partner has got me the advent calendar which I love and hopefully I will get it again this year. Sometimes the delivery can be slow but it's not really a problem.

7 July 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Adrian

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

Emma

Rated 5 out of 5 stars

IPA gift set

Just what I wanted for my son's birthday! He said the choice of IPA's was great, the snacks were a good change from the norm and the socks made him laugh!😄 thanks!

5 October 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi,

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next purchase from Bier Company.

Emma

Rated 3 out of 5 stars

Next day delivery came 8 days later

Next day delivery came 8 days later. Thought I was supposed to get a glass with my order but none came. Other than that, beers are always good from here

30 September 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Dee,

Thank you for the feedback,. I’m sorry to hear that you had to wait longer than expected for the delivery of your order. Our goal is to deliver all customers orders as quickly as possible and we are always working to make our process even more efficient. We hope you give us the chance to better.

Emma

Rated 1 out of 5 stars

Birthday beer box

I purchased the large birthday box as a gift , next day delivery, it came a day late , ok no problem.
The item was extremely disappointing , the presentation was awful , 1st it came in a plain brown box , no mention of birthday or celebration. Then the can were just threw in with very small glass and three small bags of snacks, not what I expected at all for the price.
Totally unsuitable as a gift , I have had to go out and buy extra to bulk it out and more suitable container to present it in. Total waste of time and money

25 September 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Shirley,

We're sorry to hear that you had a negative experience with our product. We take product design and quality very seriously, and we apologize for falling short in this area. We will investigate this further and take steps to improve our quality control processes.
Please contact us at customersupport@biercompany.co.uk so we can help resolve the issue.

Emma

Rated 4 out of 5 stars

Nice selection, no box

Nice selection, but I would appreciate receiving the items in a nice box as it is supposed to be a gift box.

20 September 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Ju,

Thank you again for taking the time to share your feedback with us – we take all reviews seriously and will use them in our continuous improvement efforts!

Please reach out directly to Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200 with your feedback, questions, or concerns.

Emma

Rated 5 out of 5 stars

Ordered from Canada

I ordered this from Canada to be delivered for my dad on his birthday. The beer box was fantastic. My dad loved it. The comic story inside the box is funny and made him laugh.
The package arrived on time and the updates on tracking were great. I will definitely order again from this company. They did not disappoint. Highly recommend.

20 September 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Ian,

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience with Bier Company

Emma

Rated 5 out of 5 stars

Excellent service

Excellent service, extremely quick delivery. Used Bier company a few times now and always received excellent service. I would fully recommend them.

23 September 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Caro,

Thank you so much for taking the time to share your experience at Bier Company. We take pride in knowing our customers are happy with their experience.

Emma

Rated 1 out of 5 stars

Next Day Delivery means No Delivery!

To play the "next day delivery" safe, I ordered a craft beer gift for my brother's birthday, 2 days in advance. It's now two days past his birthday and he's still awaiting his gift. Bier Company blame Yodel and seem to be unaccountable! What should be a simple "order, pay and deliver" has become a nightmare with multiple emails, phone calls and mis managed expectations. You never get a 2nd chance to create a 1st impression, hopefully Bier Company will take note!

21 September 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi David,

We’re sorry to hear about your bad experience. We want all of our customers to have a positive experience, so we’ll do our best to make things right. Please contact us at customersupport@biercompany.co.uk so we can help resolve the issue.

Emma

Rated 1 out of 5 stars

Unwanted recurring subscription

I bought a 3 month voucher as a gift and was signed up to a recurring membership (after emailing to say I didn't want that). No response to some emails. Feels like a very untrustworthy company from my experience and reading other reviews. I've had much better experience with Beer52 who I now see has far better customer feedback. I'd recommend avoiding bier company.

1 August 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Richard,

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Please reach out directly to our Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200.

Lesley

Rated 3 out of 5 stars

The crisps packet was opened

It was not the next day delivery plus the crisps packet was opened. Had to throw it away. Husband liked the beer though.

4 September 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Marina,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Please reach out directly to our Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200.

Lesley

Rated 5 out of 5 stars

Amazing cans

Still loves these . As I said last time I use them all year round for family gifts presents etc . And everyone says how nice they are .

10 September 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Lyndsay,

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!

Lesley

Rated 5 out of 5 stars

Great company and excellent beers

I have used Bier Company many times and received a discount code . On trying to order I was charged full price . This was very promptly rectified after a short email and re ordered at the discounted price . You could not ask for a better service and I have always had a pleasure dealing with them . Beers and snacks in this package are exactly what is advertised and to a high quality. Great job Bier Company and would highly recommend 👏.

6 September 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Kevin,

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next purchase from Bier Company.

Emma


Rated 3 out of 5 stars

Good and interesting products but as…

Good and interesting products but as mentioned in reviews before the packaging is dismal. If it’s a gift you will have to re package yourself, unable to even use the box it arrives in as it’s covered in delivery labels.
More thought on making the product special is needed.

1 September 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Thank you again for taking the time to share your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts!

Lesley

Rated 1 out of 5 stars

Big let down

As per similar experiances on here my mega birthday box arrived and as i opened the cans were all just randomly thrown in to the actual cardboard box, 3 dinted. This was a retirement gift so I had to go out and purchase 2 boxes and make it presentable myself. Ive posted pics on twitter mid week and no reply. Disappointing tbh 😞 an easy solution and fix hopefully you address as its a common complaint it seems.

24 August 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Ian,

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

Please reach out directly to Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200 with your feedback, questions, or concerns.

Emma

Rated 1 out of 5 stars

Poor experiance.

I purchased the 'beer birthday box,' but it arrived in a damaged, plain grey cardboard box without any mention of 'birthday' on it. This made it completely unsuitable as a gift, despite it being marketed as such on the website. I mean, it's literally called the 'birthday box' – what do they expect customers to order it for?

I might as well have gone to a store like Asda, picked out a few random beers and snacks, and put them in a bag. It would have cost me a third of the price and been much more convenient. I had to scramble to find gift bags and wrapping, which ended up looking subpar. All in all, it turned out to be more expensive and far more of a hassle.

I was left feeling disappointed, and after reading similar negative experiences in the reviews, it's clear I'm not the only one. I'll be shopping elsewhere in the future, particularly for gifts.

It's a shame, really... it doesn't matter what the beer tastes like if the experience is crap. and this was.

16 August 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Richard

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Please reach out directly to our Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200.

Emma

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