bigamart.com Reviews 278

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with product delivery, with some orders arriving damaged, incorrect, or not at all. There were also instances where communication regarding order status was slow or unhelpful, leading to frustration for a few people.

What people talk about most

Product

Reviewers mention ambiguous feedback about products. Some customers express satisfaction, highlighting items... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the efficiency, helpfulness,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery and... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised fast delivery, with... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bulbs arrived well packaged and in mint order. It was great to have this service from GBR as these particular bulbs are no longer available in Australia. The other plus was the fast delivery f... See more

Rated 5 out of 5 stars

I purchased a game and asked to ship it to israel. Due to unknown circumstances the shipment didn’t arrive and actually was lost. I wrote to Bigmart’s customer support and which accompany the pr... See more

Rated 5 out of 5 stars

I thought I had purchased 2 bathroom sink stoppers but it turned out they were for a bathtub. I sent a message to customer support via their website and received a response very quickly. They asked... See more

Rated 5 out of 5 stars

An object of art that my wife loved was destroyed when it was shipped to our second home. "Did it arrive OK?" she asked. "A-OK" was all I could think of as a reply she would accept. I scoured the p... See more


Company details

  1. General Store

Written by the company

Large retail store specialising in sourcing ‘hard to find’ items.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

I am revising my earlier review.

I am revising my earlier review.
My first review was just 1 star.
I ordered two small, identical items but when the envelope arrived there was only one item inside.
I was not happy.
Today (two days later) a second envelope arrived with the second item in it.
I would rate 5 stars but I was only provided one tracking number, and no one responded to me when I contacted them after the first delivery. I have yet to get a response.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Bigamart has the best customer service…

Bigamart has the best customer service I have seen in a long time. I had a problem with the delivery of my order I had purchased. I sent them an email I honestly didn't think I would get a response. I was wrong I got a response almost immediately. They replaced my order. Thank you Bigamart I will be ordering more in the future. I highly recommend people to give you a try.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Bigamart did the best job with fast communication & delivery. Their customer service acted quick when my package was damaged and delivered empty. My replacement was packaged even more secure & arrived quick and safe. The bits are just as described and what I needed!

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Bigamart

Thank you Bigamart, the part we ordered for our euro door worked perfectly. Thank you also for your prompt response to our enquiries regarding the shipment and tracking. We would certainly shop with Bigamart again.

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Ships to Alaska!

I’ve been looking for this diaper pail for a while! I’m so glad you carry this item! I used it in Germany, unable to find one available in the USA. Thank you so much for shipping world wide! I appreciate your business and support it 100%!

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Fast reshippping

Company made efforts to rapidly reship item after incorrect address, by the buyer. My package still arrived before my anniversary. Thank you.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

High quality faucet

This company was very reliable and helpful, but I did not initially realize that when I had to return an item, it needed to be shipped to the United Kingdom. Be sure you know where you’re ordering from.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Kept me informed of each step of…

Kept me informed of each step of transaction through to delivery. Excellent stuff. Prompt confirmation of fulfilment. Again, above expectations and experience with other on line purchasing. speedy international delivery. 11 days from placement of order to receipt of goods. Hard to beat. Definite five star ranking.

27 July 2023
Unprompted review

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