I’ve been to big bear several times in the pass but this experience was different. Beautiful cabin in a quiet street. Cabin was extremely clean and we loved the comfortable feeling. My family and I ju... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We only had one minor issue (missing dishwashing detergent). Otherwise it was an effortless and restorative weekend experience. The cabin had all the amenities and supplies we needed, including a well... See more
Company replied
We arrived at our cabin then came power outages. BBCC staff were responsive and offered current information on the outages and left us an update text before they closed for the weekend . Suggest someo... See more
Company replied
Great Big Bear cabin. The open layout between the living room, dining area, and kitchen makes the 1,300 sq ft feel both spacious and cozy—perfect for hanging out together after a day on the mountain... See more
Company replied
Company details
About Big Bear Cool Cabins
Written by the company
Explore Vacation Rentals at Big Bear Cool Cabins —
Your Trusted Big Bear Lake Experience! Located in the heart of Big Bear Lake,
Big Bear Cool Cabins invites you to experience the best of
Southern California’s natural beauty year-round.
Lakefront Cabins at Big Bear Cool Cabins
Pet Friendly Cabins at Big Bear Cool Cabins
Hot Tub Cabins at Big Bear Cool Cabins
Discover the charm of cozy cabins, the thrill of the great outdoors, and the serenity of mountain living. Escape to Big Bear—where unforgettable memories await in every season. Choose from our diverse selection of cabin rentals—lakefront, near the slopes, or hiking trails—to find your perfect home away from home. Our pet friendly vacation cabin rentals ensure that even your furry family members can join in on the fun. We eagerly anticipate your visit and look forward to hosting you at Big Bear Cool Cabins!
Contact info
586 Bonanza Trl, 92315, Big Bear Lake, United States
- 9098667374
- info@bigbearcoolcabins.com
- bigbearcoolcabins.com
4.4
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect Little cabin in the woods
Perfect Little cabin in the woods. Bigger than I thought. Very comfy!
11 October 2025
Reply from Big Bear Cool Cabins
Hi Patricia!
Thank you for your wonderful review! We’re so glad to hear you enjoyed the cozy comfort and space of the cabin. It’s great to know it exceeded your expectations. We’d love to host you again soon for another relaxing getaway!
We called it Moose Lodge with Moose pictures everywhere!
The Cabin was clean, neat and everything worked.
Easy access to all items in the cabin. Written rules
were easy to follow. The Cool Cabin people were
very helpful and kind! It would of been nice to have cable TV for the World Series!
Arthur Thomson
29 October 2025
Reply from Big Bear Cool Cabins
Hi Arthur!
Thank you, Arthur! We’re so glad you enjoyed your stay and found everything clean and easy to use. We appreciate your kind words about our team!
Reply from Big Bear Cool Cabins
Hi Ryan!
Thank you so much for your review! We’re glad you enjoyed your stay and look forward to welcoming you back next year!
Connected throughout the stay!
I love this cabin because of the warm welcome it provided! Our family remained connected throughout the stay and that is my goal for this weekend getaway! It gets really cold at night (at this time of stay) so do not forget to get the portable heaters available in the Master's closet (because we did, lol). We will definitely come back. The pictures does not do justice in Expedia or Booking.com, I love this cabin!
25 October 2025
Reply from Big Bear Cool Cabins
Hi Blue!
Thank you so much for your kind words! We’re thrilled to hear your family enjoyed a warm and connected getaway at the cabin. It’s wonderful to know the cabin exceeded your expectations beyond the photos, and we can’t wait to welcome you back for another stay!
The house is getting worn out
13 October 2025
Reply from Big Bear Cool Cabins
Hi Kevin!
Thank you for your feedback. We appreciate you taking the time to share your experience and will be sure to review the property for any needed updates or maintenance. We hope to have the opportunity to provide you with an improved stay in the future.
Robinson's Roost cabin is a relaxing getaway
Robinson's Roost cabin was a cozy, thoughtfully well-appointed home base for a lovely fall foliage week in Big Bear.
We especially appreciated the quiet, neighborhood, early and late sunlight drenching the living and dining areas, wi-fi and smart TV and an easy-to-navigate, functional kitchen, which allowed us to stay in...and relax!
20 October 2025
Reply from Big Bear Cool Cabins
Hi Ellen!
Thank you for sharing such a lovely review! We’re thrilled you enjoyed your stay at Robinson’s Roost and got to experience the peaceful neighborhood and beautiful fall atmosphere. It’s wonderful to hear the cabin’s amenities made your stay relaxing and comfortable. We hope to welcome you back again soon!
Tidy and Comfortable
Great sleeping arrangements - comfortably fits 5! Hot tub access and heater were really great to have. Overall, very positive experience.
25 October 2025
Reply from Big Bear Cool Cabins
Hi Hanna!
Thank you for your kind words! We’re so glad to hear you had a comfortable stay and enjoyed the hot tub and heater. It’s wonderful to know the cabin fit your group well. We hope to welcome you back for another great Big Bear getaway soon!
Beware of the king bed
The "place" was cool -- pretty much as expected. However, the king bed mattress is HORRIBLE. My wife had to hold on from falling all night because her side of the bed was so lopsided. They need to replace that mattress pronto.
The only other thing was that the ice maker didn't work in the fridge.
24 October 2025
Reply from Big Bear Cool Cabins
Hi Dave!
Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay overall, but we’re sorry to learn about the mattress and ice maker issues. We’ve shared your comments with our team so these concerns can be addressed right away. We truly appreciate you bringing this to our attention and hope to have the opportunity to host you again with an improved experience.
I loved our experience
I loved our experience! I do want to mention that we specifically chose this place because of the hot tub and we weren’t able to use it. We waited about 2 hours for it to heat up and I wouldn’t. We found out too late that it takes a long time to heat up.
25 October 2025
Reply from Big Bear Cool Cabins
Hi Norma!
Thank you so much for sharing your feedback and for choosing to stay with us! We’re so glad you loved your experience overall. We’re sorry to hear about the issue with the hot tub not heating in time — we understand how disappointing that must have been. We’ve shared your comments with our team to ensure future guests have a smoother experience. We hope to have the opportunity to welcome you back for an even better stay next time!
Big Bear Cool Cabins is the Best!
Big Bear Cool Cabins has been such a pleasure to arrange our vacation rentals through for the past 6 years. There are never any hidden surprises. Most importantly, the communication is simple and consistent. Couldn't recommend this company more.
23 October 2025
Reply from Big Bear Cool Cabins
Hi Jeff!
Thank you so much for your continued loyalty and kind words! We’re thrilled to hear that you’ve enjoyed staying with us over the past 6 years. Providing clear communication and dependable service is always our goal, and it means a lot to know we’ve earned your trust. We look forward to welcoming you back to Big Bear again soon!
Reply from Big Bear Cool Cabins
Hi Amber!
Thank you for sharing your experience! We’re so glad to hear that you enjoyed your stay and found the cabin clean, well-equipped, and supported by great service. We hope to welcome you back again soon!
This was a house to stay at
This was a house to stay at for the weekend. There was nothing "cool" or "cabin" about it. Parking is for 2 small cars maybe, our one truck barely fit in the driveway. The house has a huge yard with a long fence in front along the street that we could have parked along except all of the space was taken by other neighbor's cars the whole weekend (4 cars worth in front of this house!). The fence had a broken area that my dog climbed right through so beware. The house was very spacious inside with 3 nice bedrooms. The bedrooms and beds were clean and comfortable. The bathrooms were not completely clean (countertops, towels, showers- yes. Floors and walls-no). Shower head coming loose from the wall. Large kitchen with appliances and all you need, but floors were sticky when we walked on it. Living room carpet was filthy with dark stains. There were 6 remotes for the living room TV, with no instructions. Lots of places to sit and sofa was a comfortable recliner style. Leftover beer cans in backyard. Spa latches were broken. Spa did work as far as water was hot, but lights and jets did not work. This was the worst property I have stayed at through CoolCabins and would not recommend unless you just need a house to stay at for the weekend.
11 October 2025
Reply from Big Bear Cool Cabins
Hi Adrienne!
Thank you for your detailed feedback. We’re very sorry to hear that your stay did not meet expectations and appreciate you bringing these issues to our attention. We take cleanliness, maintenance, and guest safety very seriously and will address the concerns you noted with our housekeeping and maintenance teams immediately, including the spa, floors, and broken fence. We apologize for the inconvenience and hope to have the opportunity to provide a much better experience in the future.
10/10
10/10, beautiful cabin in a beautiful place! Everything was as described from the listing. We will be using this service again in the future!
9 October 2025
Reply from Big Bear Cool Cabins
Hi Casey!
Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed the cabin and found everything as described. We look forward to hosting you again for another great stay in the future!
It’s great!
Cozy, clean and friendly for our small family with a toddler. Easy check-in and check-out experience and easy communication through text.
10 October 2025
Reply from Big Bear Cool Cabins
Hi Alynn!
Thank you for your kind words! We’re so glad you and your family enjoyed the cozy cabin and found check-in, check-out, and communication easy. We’d love to host you again for another family getaway!
Reply from Big Bear Cool Cabins
Hi Andrew!
Thank you for your feedback! We’re glad to hear our customer service was prompt and thorough. We look forward to assisting you again on your next stay!
Dirty
Dirty, Old & tired, Poor linens.
Only one shower, tubs were dirty
Rusty toaster
Plumbing loud in master.
Requirement to pack out trash and put dishes away.
Over priced for what you get.
10 October 2025
Reply from Big Bear Cool Cabins
Hi Bob!
We’re very sorry to hear that your stay did not meet expectations. Your feedback is important to us, and we take these concerns seriously. We will review the issues you noted with our housekeeping and maintenance teams, including cleanliness, linens, appliances, and plumbing. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.
All was perfect
All was perfect. I traveled for Kodiak race, and the cabin was the perfect place. Fully equipped, comfortable, clean and near to the main access. No complain at all. Thanks the host, see you next Oct 2027
10 October 2025
Reply from Big Bear Cool Cabins
Hi Martin!
Thank you so much for your wonderful review! We’re thrilled to hear the cabin was the perfect spot for your Kodiak race trip and that you found it fully equipped, comfortable, and clean. We look forward to welcoming you back in October 2027!
Was there for Kodiak race
Was there for Kodiak race, very cozy Cabin, clean and easy access to all amenities.
9 October 2025
Reply from Big Bear Cool Cabins
Hi Jing!
Thank you for your review! We’re glad to hear the cabin was cozy, clean, and conveniently located for your Kodiak race. We’d love to host you again for another stay!
Family friendly and close to amenities
Was a great place to stay and pet friendly! Will stay again with Big Bear Cool Cabins!
11 October 2025
Reply from Big Bear Cool Cabins
Hi Robert!
Thank you for the wonderful feedback! We’re so happy you and your pet enjoyed your stay. We look forward to welcoming you back to Big Bear Cool Cabins soon!
Everything is made simple and easy
Everything is made simple and easy! Great experience! It’s my second time booking with Big Bear Cool Cabins and it definitely won’t be the last.
10 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.