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Big Bear Cool Cabins Reviews 8,415

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent staff, praising their helpfulness and responsiveness, especially during unexpected issues like power outages. Many people appreciate the convenient and peaceful locations of the cabins, often noting their proximity to local attractions. Reviewers also found the cabins to be well-equipped with necessary amenities and supplies, contributing to a comfortable stay. However, some customers also noted inconsistencies with the quality of facilities and products. Specific concerns included uncomfortable or worn-out mattresses, issues with hot water supply, and occasional cleanliness problems like dirty linens or spiderwebs. A few people also mentioned cabins having too much furniture, making them feel cramped, or issues with specific appliances not working as expected.

What people talk about most

Facilities

Reviewers mention ambiguous feedback about facilities. Many customers appreciated the spaciousness,... See more

Location

Reviewers highlight positive aspects of location, frequently praising its convenience and peacefulness. Many... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the cabins as clean, comfortable, and... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praised the well-stocked... See more

Staff

People report positive experiences with staff. Customers consistently praise the management and staff for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been to big bear several times in the pass but this experience was different. Beautiful cabin in a quiet street. Cabin was extremely clean and we loved the comfortable feeling. My family and I ju... See more

Company replied

Rated 5 out of 5 stars

We only had one minor issue (missing dishwashing detergent). Otherwise it was an effortless and restorative weekend experience. The cabin had all the amenities and supplies we needed, including a well... See more

Company replied

Rated 5 out of 5 stars

We arrived at our cabin then came power outages. BBCC staff were responsive and offered current information on the outages and left us an update text before they closed for the weekend . Suggest someo... See more

Company replied

Rated 5 out of 5 stars

Great Big Bear cabin. The open layout between the living room, dining area, and kitchen makes the 1,300 sq ft feel both spacious and cozy—perfect for hanging out together after a day on the mountain... See more

Company replied


Company details

  1. Vacation rental
  2. Holiday Home
  3. Log Cabins
  4. Pet Friendly Accommodation
  5. Travel agent

About Big Bear Cool Cabins

Written by the company

Big Bear Cool Cabins Logo

Explore Vacation Rentals at Big Bear Cool Cabins — Your Trusted Big Bear Lake Experience! Located in the heart of Big Bear Lake, Big Bear Cool Cabins invites you to experience the best of Southern California’s natural beauty year-round.

Lakefront Cabins at Big Bear Cool Cabins

Pet Friendly Cabins at Big Bear Cool Cabins

Hot Tub Cabins at Big Bear Cool Cabins

Discover the charm of cozy cabins, the thrill of the great outdoors, and the serenity of mountain living. Escape to Big Bear—where unforgettable memories await in every season. Choose from our diverse selection of cabin rentals—lakefront, near the slopes, or hiking trails—to find your perfect home away from home. Our pet friendly vacation cabin rentals ensure that even your furry family members can join in on the fun. We eagerly anticipate your visit and look forward to hosting you at Big Bear Cool Cabins!




Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The view every morning is amazing in…

The view every morning is amazing in this cabin.Just a beautiful experience waking up in front of this lake.

19 September 2025
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Reply from Big Bear Cool Cabins

Hi Judy!
We’re so glad you enjoyed the beautiful lake views, waking up to that scenery really is something special! Thank you for sharing your experience, and we’d love to host you again soon.

Rated 5 out of 5 stars

This cabin was very cozy and sweet…

This cabin was very cozy and sweet place. Two minutes to the scenic pedal walking path.

19 September 2025
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Reply from Big Bear Cool Cabins

Hi Jing!
Thank you for your kind words! We’re so glad you enjoyed the cozy charm of the cabin and its close access to the scenic walking path. We’d love to host you again on your next Big Bear visit!

Rated 5 out of 5 stars

We love the place it was amazing

We love the place it was amazing, the cabin was clean, well equipment to pass a excellent an amazing vacations. We used the kitchen, we play dominos, and used the hot tub. love the incredible views, the place feel like if we were in a hallmark movie. A applause and a big thank you to the staff that help us the first night to opened the front door since it was stuck because days before it rain.

19 September 2025
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Reply from Big Bear Cool Cabins

Hi Therma!
Thank you for sharing such a wonderful review! We’re so glad you enjoyed the cabin, the views, and all the amenities, it truly does sound like a Hallmark movie getaway. We’re especially happy our team could help you get settled that first night so you could focus on making memories. We look forward to welcoming you back for another amazing vacation!

Rated 5 out of 5 stars

Best Vacation

Getting helped was easy and super fast. The house was fabulous and held everything we needed to have a great stay. Will definitely be going back.

18 September 2025
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Reply from Big Bear Cool Cabins

Hi Maribel!
Thank you so much for your kind words! We’re happy to hear that the house had everything you needed and that our team could assist you quickly and easily. We look forward to welcoming you back for another great stay in Big Bear!

Rated 5 out of 5 stars

Cute cozy cabin for all kinds of weather.

It was pouring rain when we arrived in Big Bear. We were thankful for a warm comfortable place the weather the storm. The cabin was well equipped with everything we we needed. We had brought some cookware, but discovered there was no need for it. We made use of the kitchen, games, big screen TV and barbecue (and cleaning supplies). The beds were comfortable. When the sun came out we enjoyed a pretty view out of every window. We loved the bear decor and the knotty pine walls.

18 September 2025
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Reply from Big Bear Cool Cabins

Hi Ann!
Thank you so much for sharing your experience! We’re glad the cabin provided a warm and comfortable place to weather the storm and that you had everything you needed for a relaxing stay. It’s wonderful to hear you enjoyed the cozy bear décor, knotty pine charm, and those beautiful mountain views once the sun came out. We truly appreciate your kind words and look forward to welcoming you back for another Big Bear getaway!

Rated 5 out of 5 stars

Cabin was beautiful

Cabin was beautiful, clean and large enough for 10 people.
The backyard was clean with a jacuzzi and a gas fire pit, we made s’mores surrounded
by giant pine trees. I highly recommend renting this cabin

19 September 2025
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Reply from Big Bear Cool Cabins

Hi Geraldine!
We’re so happy to hear you enjoyed the cabin! It’s wonderful that the space worked so well for your group and that you made the most of the backyard with the jacuzzi, fire pit, and s’mores under the pines, that sounds like the perfect mountain getaway. Thank you so much for the recommendation, and we’d love to host you again anytime!

Rated 1 out of 5 stars

cool cabin personal and manager were trying to charge me 100dl. more arguing that the i left the cabin duty but i had already payed for the cleaners. so please dont remt cabins here at wwwbigbearcool

cabin is ok the problem is the blankets pillows ,towells are not clean and cabin in side smell the carpet is duty cleaning peple dont clean right. the patio is duty they dont clean the whole bunch of leeves from trees. i am not recoment

5 September 2025
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Reply from Big Bear Cool Cabins

Hi Amides!
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify. Cleaning fees are included in the reservation total, and guests are not charged again for standard cleaning after checkout. Additional fees are only applied if there is excessive mess or damage beyond what is considered normal use.

In this case, our housekeeping team reported excessive trash and dirty dishes left throughout the house, which required additional time and effort to clean. We also did not receive any complaints from you regarding cleanliness upon arrival until after we reached out about the extra cleaning charges.

We understand this may not have been the experience you hoped for, and we truly appreciate you bringing your concerns to our attention.

Rated 5 out of 5 stars

Badger’s Den was a Great cabin

Badger’s Den was a Great cabin. Clean, modern and a two block walk to pine knot dr. Fantastic weekend experience.

12 September 2025
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Reply from Big Bear Cool Cabins

Hi David!
We’re so glad you enjoyed your stay at Badger’s Den! It’s wonderful to hear you found the cabin clean, modern, and in such a convenient location near Pine Knot Drive. We’re thrilled you had a fantastic weekend and hope to welcome you back again soon!

Rated 5 out of 5 stars

Great experience

Easy check in, very responsive, great cabin!

16 September 2025
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Reply from Big Bear Cool Cabins

Hi LA!
Thank you for your kind review! We’re so glad you found the check-in easy, the cabin great, and our team responsive. We’d love to host you again soon!

Rated 5 out of 5 stars

Cleanliness and silent stays matters to…

Cleanliness and silent stays matters to us, it's our reason to choose a place like this one for vacation 💕

13 September 2025
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Reply from Big Bear Cool Cabins

Hi Erica!
Thank you for sharing your feedback! We’re so glad to hear the cleanliness and peaceful atmosphere met your expectations. It’s wonderful to know the cabin provided just the kind of vacation you were looking for. We’d love to welcome you back for another relaxing stay in Big Bear!

Rated 5 out of 5 stars

The Cabin is Beautiful

The Neighborhood is Beautiful! And The Cabin is Wonderful! We were able to enjoy a fire on the back deck, then have some jacuzzi time. The second night we lit a fire in the fireplace, ordered pizza and watched a movie. Loved the feel of the cabin!
It was Clean, and felt very homey. There was a small plumbing issue, but we understood shit happens. The Hosts were excellent!
Super friendly, quick to respond and assist. Would definitely Recommend!

13 September 2025
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Reply from Big Bear Cool Cabins

Hi Eric!
Thank you so much for your thoughtful review! We’re thrilled to hear you enjoyed the neighborhood, the cozy cabin feel, and those relaxing evenings by the fire and in the jacuzzi. We truly appreciate your understanding with the minor plumbing issue, and we’re so glad our team was able to respond quickly and assist you. It’s wonderful to know you felt at home and well taken care of. We’d be delighted to host you again soon!

Rated 5 out of 5 stars

Cozy- Sugar Loaf

We stood in Sugar Loaf area for the first time, and it was a good choice!! For sure will be returning to this cabin, as it was beautiful!!

Cool Cabins Crew, Thank you!!!!

5 September 2025
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Reply from Big Bear Cool Cabins

Hi Sondra!
We’re so glad to hear you enjoyed your first stay in the Sugarloaf area and that the cabin was a great choice for you! Thank you for your kind words and we’ll be excited to welcome you back for your next Big Bear getaway.

Rated 3 out of 5 stars

Little Bear Hug

Overall the cabin was nice, it was rustic, we enjoyed everything about it except…. The mattress is terrible! Which made for a very uncomfortable experience. We slept terribly because it was completely worn out with zero support.

If not for the awful worn out mattress it would have been 5 stars.

1 September 2025
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Reply from Big Bear Cool Cabins

Hi Joshua!
Thank you for taking the time to share your experience. We’re glad to hear you enjoyed the cabin and its rustic charm. We sincerely apologize for the discomfort caused by the mattress and understand how important a good night’s rest is. Your feedback has been shared with the owner so we can address this right away. We truly appreciate your input and hope to welcome you back for a more comfortable stay in the future.

Rated 5 out of 5 stars

Nice Cabin

Nice Cabin, just needed curtains on the front entrance windows. But enjoyed it overall.

29 August 2025
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Reply from Big Bear Cool Cabins

Hi Manny!
Thank you for your review! We’re happy to hear you enjoyed your stay and appreciate your feedback about the entrance windows. We’ll keep this in mind for future improvements and hope to welcome you back again soon!

Rated 5 out of 5 stars

An Awesome Rental Agency!!

We've been using Big Bear Cool Cabins for a few years now. It's an easy way to find a rental. The website is good to see and navigate all the cabins for rent. There's so many to choose from small to large and what location you would like. There's a map that shows the locations. The staff are so friendly and professional and so easy to text back and forth. Everything is done via text messages and I love it!

3 September 2025
Rated 2 out of 5 stars

While the cabin itself is beautiful

While the cabin itself is beautiful, we had our stay mared by sanitation barriers. The bedding was clearly not changed, with eyeliner and blood on some of the pillowcases, hair, and boogers at an-adult-level in the master bedroom. There are 3 ring cameras throughout the property; 2 of which oversee the back deck where the firepit and jacuzzi are. I don't know about you, but if i'm in the san bernardino mountains, I don't want to feel like i'm being watched in my bathing suit. Again, beautiful property itself and i've used the company multiple times, but, won't be back to this location.

3 September 2025
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Reply from Big Bear Cool Cabins

Hi Ct!
Thank you for sharing your feedback with us. We’re truly sorry to hear about the cleanliness concerns and how uncomfortable the cameras made you feel during your stay. This is not the experience we want for our guests, and we will be addressing both matters with our housekeeping team and the property owner right away. Please know that the exterior cameras are installed solely for security purposes and are never intended to monitor or invade guest privacy. We do appreciate your continued trust in staying with us in the past, and we hope we’ll have the chance to welcome you back at a different property that better meets your expectations.

Rated 5 out of 5 stars

It was an easy process

Great experience.

28 August 2025
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Reply from Big Bear Cool Cabins

Hi Jorge!
Thank you so much for your kind words! We’re happy to hear you had a great experience and enjoyed your stay. We look forward to welcoming you back for another visit soon!

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