bigbearpromo.co.uk Reviews 

606
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and quick responses, making the entire process smooth and efficient. Many people highlight the excellent quality of the products received, often exceeding expectations and perfectly matching their requirements. The ordering process and service are frequently described as efficient and professional, with orders often arriving in good time. However, some customers also noted dissatisfaction with communication, experiencing delays and a lack of proactive updates, particularly when orders were time-sensitive for events.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Order

Users describe positive interactions with order, with many reviewers praising the efficiency and ease of the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spent an age looking for an appropriately priced ‘end of programme’ gift for my colleagues. I stumbled on bigbearpromo and found their mugs which I could personalise. Tyler Sheppard was my c... See more

Rated 5 out of 5 stars

Found Big Bear Promo to produce keyrings for my business. Callum has dealt with multiple of our orders now and everything is flawless from start to finish! Really prompt at replying and assisting. H... See more

Rated 5 out of 5 stars

Excellent company to deal with. My timing for ordering was way off (my fault) aside from that the stuff I wanted did arrive in great time and the quality was perfect. I'm from a printing background so... See more

Rated 5 out of 5 stars

I run a small business and recently used this company to create my first ever branded merchandise. From start to finish, the entire process was straightforward and stress-free. A big shout out to Calu... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

606 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(606)

290 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast response

Fast response, helpful sending samples, dealt with Callum Burton, was great and helpful

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Great quality service

Great quality service, fast responses from Andrew in order to make sure our merchandise comes in time for a tight turn event. Thanks a lot!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

This company had products that I…

This company had products that I couldn't find anywhere else. The proof and order process was very straightforward and Andrew James, my customer service rep, was great and very attentive.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Tyler Sheppard Service Levels

Tyler Sheppard was our point of contact. Brilliant young man. Did everything he said he would, when he said he'd do it. Was understanding of our needs and very much worked with us to help get the right outcome. Honestly, I wish more companies had people like Tyler and I'm looking forward to working with him again on future projects.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Callum was friendly, approachable and really easy to deal with

Had a brilliant experience sourcing branded sunglasses through Callum Burton and would highly recommend! From first contact, Callum was friendly, approachable and really easy to deal with. Response times were excellent any questions I had were answered quickly. He really went out of his way to provide thorough, detailed information throughout the whole process. The whole experience was seamless from start to finish and I'll definitely be going back.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I Emailed Callum Burton for a re-order…

I Emailed Callum Burton for a re-order of some printed promotional items from 2025. He was very quick to respond and items were confirmed the next day. Happy with Callum's service and quality of the products

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Service was amazing

We urgently needed some travel sweet tins for a show we were doing and we got fantastic service from Ross Robinson. We gave him a 1 week lead time and received the items within 3 days. We definitely will be using again as the service we received was amazing. The quality of the product was fantastic and went down a treat!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

The service we got from Shay was excellent

The service we got from Shay was excellent. He was quick to respond to any questions, gave really clear answers and was always helpful. We were really pleased with the hats when they arrived and I know the children will love them.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

We have just received our order and delighted with our goods.
Special mention to Andrew James, who has been really helpful (and patient) getting this order over the finishline.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, especially regarding Callum who helped throughout the ordering process with speed and knowledge.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Andrew James - Lanyards

I had the pleasure of working with Andrew James. We were short on lanyards for a conference and Andrew was able to get us our requested design within a week or so which we are really grateful for. I was a bit of a pain and asked to change the mock-up multiple times and it was sent back quickly with no problem. Would highly recommend.

16 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look