I spent an age looking for an appropriately priced ‘end of programme’ gift for my colleagues. I stumbled on bigbearpromo and found their mugs which I could personalise. Tyler Sheppard was my c... See more
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Contact info
15 Warren Park Way, LE19 4SA, Leicester, United Kingdom
- 01163260950
- info@bigbearpromo.co.uk
- bigbearpromo.co.uk
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Fast response
Fast response, helpful sending samples, dealt with Callum Burton, was great and helpful
Great quality service
Great quality service, fast responses from Andrew in order to make sure our merchandise comes in time for a tight turn event. Thanks a lot!
So fast to respond
So fast to respond, helpful and friendly. Thank you Callum!
This company had products that I…
This company had products that I couldn't find anywhere else. The proof and order process was very straightforward and Andrew James, my customer service rep, was great and very attentive.
Tyler Sheppard Service Levels
Tyler Sheppard was our point of contact. Brilliant young man. Did everything he said he would, when he said he'd do it. Was understanding of our needs and very much worked with us to help get the right outcome. Honestly, I wish more companies had people like Tyler and I'm looking forward to working with him again on future projects.
Callum was friendly, approachable and really easy to deal with
Had a brilliant experience sourcing branded sunglasses through Callum Burton and would highly recommend! From first contact, Callum was friendly, approachable and really easy to deal with. Response times were excellent any questions I had were answered quickly. He really went out of his way to provide thorough, detailed information throughout the whole process. The whole experience was seamless from start to finish and I'll definitely be going back.
I Emailed Callum Burton for a re-order…
I Emailed Callum Burton for a re-order of some printed promotional items from 2025. He was very quick to respond and items were confirmed the next day. Happy with Callum's service and quality of the products
Service was amazing
We urgently needed some travel sweet tins for a show we were doing and we got fantastic service from Ross Robinson. We gave him a 1 week lead time and received the items within 3 days. We definitely will be using again as the service we received was amazing. The quality of the product was fantastic and went down a treat!
Amazing experience with Callum from Big…
Amazing experience with Callum from Big Bear Promo! So efficient and responsive and smooth ordering place. Will 100% be back.
Happy to recommend
Shay made the whole process easy from start to finish. Items arrived before they were promised. Happy to recommend.
Brilliant service from Callum Burton
Brilliant service from Callum Burton. He helped throughout the ordering process with speed and knowledge. Really looking forward to the product to arrive.
Andrew was so helpful getting our order…
Andrew was so helpful getting our order organised and arriving on time. Super communicative and went above and beyond - thank you!!!
The service we got from Shay was excellent
The service we got from Shay was excellent. He was quick to respond to any questions, gave really clear answers and was always helpful. We were really pleased with the hats when they arrived and I know the children will love them.
Great Service
We have just received our order and delighted with our goods.
Special mention to Andrew James, who has been really helpful (and patient) getting this order over the finishline.
Luci was professional and polite
Luci was professional and polite. Very clear ordering process. Thanks!
Great service
Great service, especially regarding Callum who helped throughout the ordering process with speed and knowledge.
Andrew James - Lanyards
I had the pleasure of working with Andrew James. We were short on lanyards for a conference and Andrew was able to get us our requested design within a week or so which we are really grateful for. I was a bit of a pain and asked to change the mock-up multiple times and it was sent back quickly with no problem. Would highly recommend.
I dealt with Callum to get some merch…
I dealt with Callum to get some merch for my band and he was so helpful. He was kind and knowledgeable and helped me to get the best outcome. Will definitely use again.
Friendly and patient
Ross and Callum were very friendly and patient. They understood what I wanted and responded quickly.
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