Big Blue Squirrel Self Storage Reviews 

238
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional approach, often highlighting individuals who go above and beyond to assist. The service provided is frequently described as efficient, fuss-free, and straightforward, ensuring a smooth and easy process from initial inquiry to unit access. People appreciate the well-maintained, clean, and secure storage units, noting their easy accessibility and the overall peace of mind they offer. Moreover, the pricing is consistently noted as fair, reasonable, and offering excellent value for money, making it an attractive option for many.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the friendly, professional, and helpful... See more

Location

Reviewers highlight ambiguous aspects of location, with some finding the Thurrock and Grays branches... See more

Price

Consumers find price to be positive, with many reviewers describing units as well-priced, affordable, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting how straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have used Big Blue Squirrel Storage in Thurrock. The staff are extremely helpful and nothing is too much trouble. You can also purchase padlocks, boxes, bubble wrap and anyt... See more

Company replied

Rated 5 out of 5 stars

I don't normally do these but I wanted to because these guys, especially Damon, deserve it. Damon was very welcoming and accommodating when I went to the store looking for a small space to stor... See more

Company replied

Rated 5 out of 5 stars

I dropped off a DHL return at the service point in West Thurrock and was really impressed with how fast it was processed. Was in and out in probably less than a minute. I didn't catch the name of t... See more

Company replied

Rated 5 out of 5 stars

I used Blue Squirrel last year when I sold my property and needed somewhere close to my temporary accommodation in Chafford Hundred. My first contact was Damon who was very helpful and patient. He exp... See more

Company replied


Company details

  1. #10 of 20 best companies in Warehouse

Information provided by various external sources

Self storage rooms available for Personal and Business customers within Essex Flexible storage solutions with low rates and easy access


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

238 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(238)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best service they really look after…

Best service they really look after they clients and kept me informed of everything as I was moving so I was so stressed knowing my things are safe and insured gives me peace @ night thank you so much guys

22 November 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you for your 5* review!
Glad we could assist you and make moving that bit easier!

Rated 5 out of 5 stars

It saying share my honest experience…

It saying share my honest experience well honestly i couldn't fault Blue squirrel after a couple of phone calls about size of storage unit and price went down a couple of weekends ago the lady there show me the unit a lot bigger than i needed she then said we do a smaller size which when i look at was perfect for my needs sorted paperwork out and payment there and then it was as easy as that and she couldnt be more helpfull and efficient i would recommend them to anyone who is looking for storage Rob essex

22 November 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you for the excellent 5* review!

Rated 5 out of 5 stars

Excellent service

Excellent service, very pleased thank you

15 November 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you for your 5 star review! We hope you enjoy your stay!

Rated 5 out of 5 stars

So far so good.Very polite and helpful…

So far so good.Very polite and helpful staff. Manager is very friendly and all the staff are there to help and advise. I would definitely recommend to others

18 October 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thanks for the 5* Review! Customer service is very important to us!

Rated 5 out of 5 stars

Really helpful

Really helpful, well laid out floors and easy to use lift. Plenty of trollies.

13 September 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thanks for the 5* Review!

Rated 4 out of 5 stars

Storage unit great

Storage unit great, staff fantastic, opening hours need to be more flexible.

16 August 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thanks for the review! We hope you enjoy your stay with us.
Unfortunately at the moment we only offer late nights on Thursdays and we are working on making the hours longer
Thanks!

Rated 5 out of 5 stars

I have been with them for more than 2…

I have been with them for more than 2 years. I love their customer service. Staff and employees are so helpful and look after their customers very well. I will def recommend them!

6 August 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you for the 5* Review! We are Glad you are enjoying your stay with us!

Rated 5 out of 5 stars

The lady that sign me on

The lady that sign me on, is amazing.. She deserve an accolade

21 June 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Many thanks for the excellent review!
Hope you enjoy your stay!

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff. They couldn’t be more helpful if they tried

21 June 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thanks for the great review! Glad to have you with us! :)

Rated 5 out of 5 stars

this may be a slightly long review but please read through

this may be a slightly long review but please read through to understand the exceptional service Big Blue Squirrel, especially Sana the store manager of Essex, provided me with.
I used to live in the UK but had to move abroad and left mybelongings at a storage facility. After finding a moving firm to internationally transport my belongings, i was informed the firm had to go into liquidation and I was informed to collect my belongings at theor facilities in the short time from i was given. Being overwhelmed with frustration, i went on the UK self-storage page to find a place reliable to have my stuff moved in and thet is where i came across the name Blue Squirrel. Sana was the one to pick up when i frantically reached out and explained her the situation. She soothed all my worries and even guided me into a reliable mover as I am not physically in the uk to bring my stuff to Blue Squirrel. after that, Sana literally took over my case, put me in touch with the mover, prepped the contracts and aided me to submit all the documentations online. Today was the day my stuff was moved into Blue Squirrel and even before the truck was unloaded, I had a photo in my mailbox from Sana to depict the safe arrival of my goods. She took care of the movers and even arranged me a padlock that i obviously couldnt bring, She drafted a holding consent letter for the keys. I would explain more how helpful she was throughout this entire process, alleviated a major burden off of my shoulders. I can expand more on all the things she did to make my move without my presence smooth for me especially after the unfortunate event i have been through but I would suggest you trying it for yourself. You wont regret as my only regret is not to have opted to store my belongings with Big Blue Squirrel in the first place.

31 May 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thanks for the Review Begum!

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