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BigBox API Reviews 5

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TrustScore 3.5 out of 5

3.3

Software company
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Company details

  1. Software company

Written by the company

BigBox is the real-time Home Depot product data API you've been looking for. No manual rules or web-scraper maintenance required. Getting reliable and high-scale Home Depot product data is difficult - that's why we created BigBox. Customers use BigBox to build apps and services to support the Home Depot ecosystem.

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3.3

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 5 out of 5 stars

Great concept and affordable price but…

Update: the issue has been resolved. The database is great and incredibly useful for many use cases.

Thank you for bringing this to market :))

30 October 2024
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Reply from BigBox API

UPDATE: Thank you for your patience and trusting us to be among your data providers.

Hi there. Thank you for your feedback. Unfortunately, your experience has been affected by a bug, which has been escalated to our development team.

We're sorry for any disruption to your business in connection with this issue. Our customer support team will continue to keep you updated via your ticket. We look forward to being in touch with positive news soon.

Rated 3 out of 5 stars

Maddening dealing with support

Maddening experience dealing with their "customer service". SO much hassle just to get through basic billing problems. You'd pay but still be locked out — multiple times. They billed me in advance for charges without approval or authorization and refuse to refund. Decent product, service is terrible. Avoid this company, they apparently refuse to work with their customers.

Revised: props for later trying, but still frustrated with their refusal to work with me.

31 July 2024
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Reply from BigBox API

Hi Ben, thank you for sharing your review of BIGBOX API. We're sorry to learn that your billing experience was frustrating.

We do not bill our customers in advance without approval or authorization. Outside of standard subscription charges, we do offer a Top Up feature, which is only activated by the customer in their Account dashboard – not by anyone on our team. We believe we have provided an amenable solution, however, if you feel there is more we can do to assist you, we're all ears. Send us a note at support@bigboxapi.com. Thank you again for the review.

Rated 1 out of 5 stars

Terrible Customer Service and Billing Errors: Avoid Big Box API!

"Big Box API's incompetence in handling payment issues has been a nightmare. After a failed transaction on one account and successful payment on another, they still billed me $375 for no reason. Their customer service is abysmal; despite multiple attempts to rectify the situation, they have ignored my requests for a refund. This level of disregard for customers' time and money is utterly appalling. Avoid them at all costs if you value your sanity."

3 July 2024
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Reply from BigBox API

Hello! Thank you for bringing our attention to your service experience. It sounds like we’ve certainly let you down, and we’re very sorry. We take our customers’ time and money seriously and want to make sure you feel you’ve received a proper resolution.

BIGBOX API is a subscription service, billed monthly, and as such, any active accounts are billed until cancellation or deactivation of said accounts. If at any time there is a report of a mistaken charge, our Customer Success team would investigate and refund where valid. We’re not aware of any billing error on BIGBOX API resulting in mistaken invoices and would like to make sure nothing has been missed. Please get in touch at hello@bigboxapi.com so we can make this right for you!

Rated 2 out of 5 stars

Requests fail from time to time and…

Requests fail from time to time and sometimes take up to a minute

17 May 2024
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Reply from BigBox API

Hi there! Thank you for sharing your feedback. We're sorry you've been experiencing issues with Bigbox API.

Requests do sometimes take longer, depending on the request type and parameters. If you are frequently encountering a response time of around one minute, or getting failed requests, please let us know so we can investigate. Write us at hello@bigboxapi anytime! We look forward to helping you.

Rated 1 out of 5 stars

We don't receive any solution from your…

We don't receive any solution from your side.

12 April 2023
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Reply from BigBox API

Hi Deidad. Thanks for sharing your feedback. We understand your concern and are sorry that we have not been able to correct the issue just yet. I can assure you that the issue has been selected for development and our CS team will update you as soon as the fix is complete.

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