Big Bus Tours Abu Dhabi Reviews 367

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We used the Big Bus Tour to see the main sights in Abu Dhabi. The Grand Mosque and Presidential Palace were fantastic. The drivers were all so helpful and welcoming, especially Murganan and Raja, who... See more

Rated 5 out of 5 stars

We thought the staff were very helpful. It was great to see that Raju helped people with strollers off the bus. He was very helpful at giving directions at stops. It stops at the main attractions. We... See more

Rated 5 out of 5 stars

I purchased the option of the 5 days that I think is very valid for the many facilities that includes and for the cheap price. With these buses you can reach all the most interesting points of the c... See more

Rated 5 out of 5 stars

Really wonderful and comfortable experience. We could stop over wherever we wanted. Infact we missed the Dhow cruise the previous day and we were given a chance to still do it the next morning. Live... See more

Company details

  1. Tour operator

Information provided by various external sources

Start your Abu Dhabi sightseeing adventure with a Big Bus tour. Our great city tour takes in the best of the Emirate's old and new charms, with stops at all the must-see attractions, including Sheikh Zayed Grand Mosque and the Emirates Palace Hotel. Flexible tickets and frequent hop-on, hop-off buses mean you can tailor your Abu Dhabi sightseeing experience to your own schedule, while entertaining and informative pre-recorded commentary in 8+ languages provides the perfect introduction to the city. Your Big Bus tour of Abu Dhabi also entitles you to great benefits, such as a free Yas Island Drive tour, giving you access to the city's main entertainment centre, Yas Marina F1 Circuit, Ferrari World theme park and Yas Waterworld park. You can also board a traditional Arabian Dhow Cruise along the Corniche. Best of all, you'll travel in comfort - our fleet of buses are purpose-built with air conditioning throughout.


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4.9

Excellent

TrustScore 5 out of 5

367 reviews

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Rated 4 out of 5 stars

Triple B!

We got to see some interesting things in Abu Dhabi and appreciated what a green city it is compared to Dubai. Abu Dhabi is a Very pretty city. Loved travelling along the water so much too. And the Corniche-wow! Stunning!!Abu Dhabi has some very unique building structures too-Marina Mall tower, Etihad towers, Emirates Palace,
2 buildings that resemble pineapples, one building that resembles Peppermint Paddy or a hockey puck, the Abu Dhabi Gate which leans more than Leaning tower of Pisa, the Grand Mosque, pink Sheraton hotel, Ferrari World,

2 April 2017
Unprompted review
Rated 3 out of 5 stars

RECORDING WAS NOT ALIGNED WITH TURIST …

RECORDING WAS NOT ALIGNED WITH TURIST POINT OF INTEREST.
I HAD A UNPLEASANT EXPERIENCE WITH ONE OF THE TOURISTS THAT OFFENDED MY BABY BECAUSE HE WAS CRYING IN THE BUS. BESIDES KNOWING THAT IT HAS NOTHING TO DO WITH BIG BUS THE EXPERIENCE WAS EXTREMELY ANNOYING AND UNCOMFORTABLE.

1 April 2017
Unprompted review
Rated 3 out of 5 stars

Friendly Big Bus drivers. . we want more buses!!

Big Bus in Abu Dhabhi is good for tourists like us. We could walk upto the WTC stop and take the tour to most tourist spots in Abu Dhabhi. The buses were comfortable and clean. Cold water was always available except once in the last bus on Yas island.
The only drawback is the frequency of buses on Yas island is less and far apart. Yas island being the tourists hub requires more services of Big Bus.
Similarly the city tour can start earlier by 9 am. .and end at 7 pm. Honestly we require more buses and more frequency.

29 March 2017
Unprompted review
Rated 4 out of 5 stars

Very good

22/03/2017 we first day joint big bus tour, most of the starf are friendly, especially the sunset tour driver Mr. hidayat perform very well, we appreciate his services.👏

23 March 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Tour

The bus tour of Abu Dhabi is very good and a great way to see the city. Might we suggest that the tour starts earlier in the morning. We caught the bus from stop 10 on the Corniche where the scheduled time of the first pick up was 10.25 am - could this not be nearer to 8.30/9.00 am. Free cold water on the bus was much appreciated (obtained from a fridge near the driver). We also enjoyed the complimentary 1 hour Dhow trip. This is a great way to get pictures of the skyline. We would not hesitate to recommend this tour.

16 March 2017
Unprompted review
Rated 5 out of 5 stars

Great value

We only booked a 2 day ticket on the big bus in abu dhabi but when we got on it appeared we had a 1 week! As good as it was to get that surprise one little reservation would be the website needs a tad improving so it's clear. They provided us with water they managed to cover all the sights in the route. We ended up using it as our transportation for stuff near the main attractions... we did have it for 1 week may as well make use of it. I don't know how useful it is in other cities but in abu dhabi it was perfect it covered everything in one route. There is a green route but one could do that route themselves it's so small.
Staff were lovely, drivers recognised us, they were friendly, helpful, informative just what a tourist needs. Thumbs up for the big bus tour staff in abu dhabi great experience

15 March 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant day out

We had big bus tours in both Abu Dhabi and Dubai and they were absolutely brilliant. They were easy to use, always on time, we learnt stuff through the commentary that we wouldn't have if we hadn't been on them. It's a must on any trip .

11 March 2017
Unprompted review
Rated 1 out of 5 stars

fake advertisement folder and useless tourpoints

Folder:
The handed folder shows clearly that the unlimited-attraction-pass includes all Abu Dhabi, Transfer to Dubai, all Dubai, Transfer back to Abu Dhabi. If you look on the homepage, there is also shown all this as included.

When you are then on the Bus in Abu Dhabi, you get the information, that Dubai is not included and there is no tranfer to Dubai available.

I showed the women on the bus the folder, which shows all this. She meant, that this would be an outdated folder. I asked for an actual one. She came back after tourstart and gave me exact the same folder again and ran away without saying a single word.

This is FRAUD!
For having an evidence for this fraud I aditionally downloaded/saved the entire page of BigBus.

Tourstops:
- Marina Mall: nice to shop, for having a coffe or a snack
- Etihad Towers Observation Deck: a must see - I think
- Zayed Centre: 15min and you are through a collection of some of the
sheik's belongings. At 2pm we was thrown out bcause of closing (the
Bus drives to this point until 5pm!?
- Etihad Antiques Collection: 5 rooms with several "holiday-pictures" of
just two artists
- Mosque: must see
- Yas: not visited
- Mangrooves: not visited
- Saadiyat Island: just one museum which is open, thismuseum holds
just three exhibits, the Cafe is closed, the Restaurant is open, all the
rest of the museum is closed (we of course asked).
- Emirates Palace: nice to see
- ...
- Heritage Village: nice to see
- Dow Cruise: unfortunately just four times a day - we didn't make it

all in all: wasted money

9 March 2017
Unprompted review
Rated 5 out of 5 stars

Good experience

Well organized and the information given is interesting. Pick-up from the cruise port is very convenient.

3 March 2017
Unprompted review
Rated 4 out of 5 stars

Good value, good tour

All good and enjoyed our rides. Schedule could be 1/2-hourly for more convenience and the last bus from the Sheikh Zayed bus is a bit early when you would like to see the mosque illuminated.

2 March 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

We are a family of four and took a two-day tour in Abu Dhabi. The service is excellent, personnel and drivers are very friendly and helpful.
Points for development: absence of wi-fi internet was upsetting given much higher prices compared to other countries.

26 February 2017
Unprompted review
Rated 5 out of 5 stars

Nice experience

We enjoyed visiting Abu Dhabi with BBT. From top floor you have great view and audio description is okay. One bus had no audio in some upper seats. It is a bit expensive for one day but it is okay if you buy the 2 days ticket. It needs more cleaning as you find papers and used plastic bottles on the floor of all buses. Overall it is a recommended method to see this town if you have only 1-2 days to spend in town.

25 February 2017
Unprompted review
Rated 2 out of 5 stars

Tour takes much too long.

Wait times at the change 70min! Bus drives far too many hotels and malls. You have a whole day for the route (5-6 hours with transfer times).

19 February 2017
Unprompted review
Big Bus Tours Abu Dhabi logo

Reply from Big Bus Tours Abu Dhabi

Dear Esteemed Guest,

Thank you for taking the time to share your feedback with us, which we acknowledge.

At Big Bus Abu Dhabi we strive to provide the best sightseeing experience to our customers, where we feature the newly developing city's top must-see landmarks given the city's dimensions and distances.

Please feel free to share with us further details on infoad@bigbustours.com to help us better improve our service.

We look forward to welcome you once again on board the Big Bus Tours.

Best regards,
The Big Bus Management

Rated 5 out of 5 stars

Excellent service

This was definitely the best way to experience the best sites in Abu Dhabi. Friendly staff especially the ticket staff makes it a comfortable and enjoyable outing.

19 February 2017
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Guide and bus driver were very helpful and friendly and explained the route and when to expect the bus to return. Bus driver let me sit in the bus on a super cold day while we were waiting for the daparture time!

17 February 2017
Unprompted review

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