Big Bus Tours Abu Dhabi Reviews 367

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We used the Big Bus Tour to see the main sights in Abu Dhabi. The Grand Mosque and Presidential Palace were fantastic. The drivers were all so helpful and welcoming, especially Murganan and Raja, who... See more

Rated 5 out of 5 stars

We thought the staff were very helpful. It was great to see that Raju helped people with strollers off the bus. He was very helpful at giving directions at stops. It stops at the main attractions. We... See more

Rated 5 out of 5 stars

I purchased the option of the 5 days that I think is very valid for the many facilities that includes and for the cheap price. With these buses you can reach all the most interesting points of the c... See more

Rated 5 out of 5 stars

Really wonderful and comfortable experience. We could stop over wherever we wanted. Infact we missed the Dhow cruise the previous day and we were given a chance to still do it the next morning. Live... See more

Company details

  1. Tour operator

Information provided by various external sources

Start your Abu Dhabi sightseeing adventure with a Big Bus tour. Our great city tour takes in the best of the Emirate's old and new charms, with stops at all the must-see attractions, including Sheikh Zayed Grand Mosque and the Emirates Palace Hotel. Flexible tickets and frequent hop-on, hop-off buses mean you can tailor your Abu Dhabi sightseeing experience to your own schedule, while entertaining and informative pre-recorded commentary in 8+ languages provides the perfect introduction to the city. Your Big Bus tour of Abu Dhabi also entitles you to great benefits, such as a free Yas Island Drive tour, giving you access to the city's main entertainment centre, Yas Marina F1 Circuit, Ferrari World theme park and Yas Waterworld park. You can also board a traditional Arabian Dhow Cruise along the Corniche. Best of all, you'll travel in comfort - our fleet of buses are purpose-built with air conditioning throughout.


Contact info

4.9

Excellent

TrustScore 5 out of 5

367 reviews

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Rated 5 out of 5 stars

Fun convenient and value for money

This was my first time to Abu Dhabi and Dubai and I must say the big bus tour was I think the most convinent way to see the city in the short span.

I had booked the Dubai - Abu Dhabi combination package and enjoyed both the cities.

The staff is very friendly, helpful and the best part they always have a smile on their face.

The only point which I felt was an
Issue was the shuttle transfer between abudhabi and Dubai and mentioned include in the package was not available.

Rest all was fun, I would definitely reccomend this.

Thank you

11 February 2017
Unprompted review
Rated 3 out of 5 stars

Not as good as other cities.

Not a bad experience, however, the staff didn't seem to know opening hours of the stops. They just guessed which caused problems when they were wrong. Yas Island stops way to infrequent. 1.5 hours is to long for most stops.
We bought a 2 day all inclusive pass, however, the girl at the Abu Dhabi Mall made it a 7 day ticket. This was helpful and a nice little touch as it was winter and not busy.
The bus was always on time.

31 January 2017
Unprompted review
Big Bus Tours Abu Dhabi logo

Reply from Big Bus Tours Abu Dhabi

Dear Guest,

Thank you for taking the time to share your feedback with us, which we take into account.

At Big Bus Abu Dhabi we strive to provide the best sightseeing experience to our customers, where we feature the developing city's top must-see landmarks.

Please feel free to share with us further details on infoad@bigbustours.com to help us better improve our service.

We look forward to welcome you once again on board the Big Bus Tours.

Best regards,
The Big Bus Management

Rated 4 out of 5 stars

The experience was ok. BUT!!!!!!!

The experience was ok and the recorded information excellent. Unfortunately the owners are still ripping the tourist off with the high price charged that does not reflect the cheap fuel and labour costs of the country visited. You can fly to various destinations for a great deal less.

29 January 2017
Unprompted review
Rated 2 out of 5 stars

Disappointing blue tour!

Blue Tour with very few points of interest and too long. Long wait for the bus. Definitely not worth the money.
The red tour is more interesting but the ticket is too expensive for the service provided.

27 January 2017
Unprompted review
Big Bus Tours Abu Dhabi logo

Reply from Big Bus Tours Abu Dhabi

Dear Guest,

Thank you for taking the time to share your feedback with us, which we take into account.

At Big Bus Abu Dhabi we strive to provide the best sightseeing experience to our customers, where we feature the city's must see landmarks.

Please feel free to share with us further details on infoad@bigbustours.com to help us better improve our service.

We look forward to welcome you once again on board the Big Bus Tours.

Best regards,
The Big Bus Management

Rated 5 out of 5 stars

very good

thank you for "discovering" lot of places in Abu Dhabi with Big Bus

25 January 2017
Unprompted review
Rated 4 out of 5 stars

Very good organisation, tour is too long.

Our first highlight was the Grand Mosque, so we staid in the bus for round about two hours to get there. The second stop in our priority was the Marina Mall. Again long time to go. Next time we would go out at any place we want to visit without priority but in order of the busstops.

24 January 2017
Unprompted review
Rated 1 out of 5 stars

No Commentary

Recently was at Abu Dhabi airport for 16hrs transit.
Bought tickets online. Went to Big Bus stop at Masdar City, and the Bus did not Arrive.
Then paid another Taxi and went to Shaikh Zayed Mosque. Got the Bus at 2:15.
Took the Green line, there was no sound, the driver said that there is no commentary, only driving thru.
What a ripoff, having paid $170 USD. For driving thru for 5 hrs. Could have taken taxi tours and would have saved and got explanation about the city.

24 January 2017
Unprompted review
Big Bus Tours Abu Dhabi logo

Reply from Big Bus Tours Abu Dhabi

Dear Esteemed Guest,

We would like to thank you for taking the time to share your valuable feedback with us, which we take into account at the Big Bus Tours.

We are sorry to learn that you did not enjoy the tour for the aforementioned reasons.

The Red City route includes a recorded commentary in 8 different languages as it features the must-see landmarks of the city.

At Big Bus Abu Dhabi we strive to provide the best sightseeing experience and showcase the top landmarks; our Customer Service Representatives and drivers are fully trained to do so.

Kindly feel free to share with us further details and/or suggestions on infoad@bigbustours.com in order to provide the most premium sightseeing experience to you and our passengers in the coming future.

We look forward to welcome you once again on board the Big Bus Tours.

Best regards,
The Big Bus Management

Rated 3 out of 5 stars

Needs improvement

I would strongly advice that you visit the mosque on your own not with big bus tours as you need time to take it all in and on a 24 hour ticket you will unable to do it all.
The voice recording needs to have more detailed information on attractions being visited. Also all routes should ideally include a toilet break especially the route for Ferrari world. I also recommend that more time is given for photos at locations where the bus can reasonably stop. Overall there just isn't much to see in Abu Dhabi compared to Dubai- having longer photo opportunity for specific places would make the tour marginally more meaningful.
Finally i feel more should be done to create more partnerships with certain stops on the tour e.g Abu Dhabi museum and the Sustainable area. It is worth getting a joint partnership where someone can give very detailed information on the sustainable area and future plans
The reward voucher book is completely useless again another area for improvement

23 January 2017
Unprompted review
Big Bus Tours Abu Dhabi logo

Reply from Big Bus Tours Abu Dhabi

Dear Esteemed Guest,

We would like to thank you for taking the time to share your valuable feedback with us, which we take into account at the Big Bus Tours.

We are sorry to learn that you did not enjoy the tour for the aforementioned reasons. The recorded commentary is currently in the process of being updated.

We are constantly creating new partnerships and including attractions that our guests would find meaningful and worthy.

At Big Bus Abu Dhabi we strive to provide the best sightseeing experience and showcase the top landmarks; our Customer Service Representatives and drivers are fully trained to do so.

Kindly feel free to share with us further details and/or suggestions on infoad@bigbustours.com in order to provide the most premium sightseeing experience to you and our passengers in the coming future.

We look forward to welcome you once again on board the Big Bus Tours.

Best regards,
The Big Bus Management

Rated 4 out of 5 stars

Very good way to get around the city

We were on a cruise ship so it was great they picked up from the port.
Price was ok - well cheaper than the trips from the cruise company anyway. And they did return us to the ship at the end of the day as well.
Buses were every 30mins which did mean if you timed things a little bit off you could miss a bus and have a long wait - it would be nicer if they were every 15mins. It just means that you have to plan carefully and visit places in half hour blocks.

13 January 2017
Unprompted review
Rated 2 out of 5 stars

Big Bug Abu Dhabi

The tickets were expensive yet no wifi onboard (unlike other big bus in other countries where they all have wifi onboard and tickets are cheaper compared to Abu Dhabi) staff was unfriendly and not helpful (especially the Filipinos).We were very disappointed.
Bus driver was much better.

11 January 2017
Unprompted review
Big Bus Tours Abu Dhabi logo

Reply from Big Bus Tours Abu Dhabi

Dear Guest,

We would like to thank you for taking the time to share your valuable feedback with us.

We are sorry to learn that you did not enjoy the tour for the aforementioned reasons.

At Big Bus Abu Dhabi we strive to provide the best sightseeing experience and showcase the top must-see landmarks; our Customer Service Representatives are fully trained to do so.

Kindly feel free to share with us further details and/or suggestions on infoad@bigbustours.com in order to help us improve and provide the most premium sightseeing experience to our passengers.

We look forward to welcome you once again on board the Big Bus Tours.

Best regards,
The Big Bus Management

Rated 5 out of 5 stars

Tour is very good.

Tour is very good, you can get impressions about most important points of interest if you have limited time in this city.

16 December 2016
Unprompted review
Rated 5 out of 5 stars

Awesome

It was a great experience. It made the local commutation very easy. Also the commentary provided great insights into the culture and history of all the famous skyscrapers of Dubai. I would love to recommend and consider Big Bus tours for my future travel plans as well.

2 December 2016
Unprompted review
Rated 5 out of 5 stars

48 hours hop-on hop-off

The 48 hours ticket is ideal when you want to visit all the Points of interest in Abu Dhabi. You have time enough to hop-off an all interesting places and you have also lots of time to change to the second route to see Yas Island, F1 world, Waterworld etc.

2 December 2016
Unprompted review
Rated 3 out of 5 stars

Very good tour, small problem

Great staff, good tour, but a lot of buses headphone jacks don't work, on many buses we had to try 4-5 seats to find one working. Otherwise very good.

25 November 2016
Unprompted review
Big Bus Tours Abu Dhabi logo

Reply from Big Bus Tours Abu Dhabi

Dear Valued Guest,

Thank you for taking the time to write to us and share your feedback, which we appreciate and take seriously at the Big Bus Tours.

We are sorry to learn that you faced an issue with the headphone sets.

We are currently looking into this matter and working on improving the audio/sound system to better serve our guests. Customer Service is very significant to Big Bus Tours and hence we strive to regularly improve our sightseeing experience.

We look forward to welcome you once again on board the Big Bus Tours.

Kind regards

Rated 3 out of 5 stars

Tour

The first bus was OK. The sound on the second bus was terrible and could not be heard clearly

20 November 2016
Unprompted review
Big Bus Tours Abu Dhabi logo

Reply from Big Bus Tours Abu Dhabi

Dear Valued Guest,

Thank you for taking the time to write to us and share your feedback, which we take seriously at the Big Bus Tours.

We are sorry to learn that you faced an issue with the sound system on the 2nd bus.

We are currently looking into this matter and working on improving the audio/sound system in the aim of better serving our guests. We strive to provide the best sightseeing experience globally.

Looking forward to welcome you once again on board the Big Bus Tours.

Kind regards

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