Big Bus Tours Chicago Reviews 708

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brilliant way to get your bearings in Chicago! The roadside staff were very helpful, the buses were pretty regular and the guides onboard were an absolute hoot - knowledgeable (as you'd expect) but wi... See more

Company replied

Rated 5 out of 5 stars

We had just one full day in Chicago before starting our road trip so thought a hop on hop off bus tour was the answer, how right we were. All of the guides and drivers were exceptional, very knowledge... See more

Rated 5 out of 5 stars

We found your service to be helpful and handy, we enjoyed using it. One other thing that would be helpful would be a description of where the bus would load at the stop by posting a street name/cross... See more

Rated 4 out of 5 stars

I visited the salon for a manicure and was generally satisfied. The technician was very friendly, careful, and approached her work professionally. The result was really nice, and my nails look well-gr... See more

Company details

Information provided by various external sources

Your visit to Chicago isn't complete without an open-top hop on hop off sightseeing bus tour; let us take you on an adventure with Big Bus Tours Chicago! • Our hop on and off service includes the two-hour 'Big Loop' showcasing Chicago by day, with 14 stops conveniently located close to key landmarks and attractions. Tweet, snap, and live stream your Chicago tour experience while using our WiFi enabled open top buses! Our double decker buses are ADA compliant and temperature controlled lower sections. • Explore Navy Pier, shop on The Magnificent Mile®, stand on air at the Willis Tower, and take fun selfies at Millennium Park all while learning about the history of Chicago. As our Chicago Bus Tour rolls down The Magnificent Mile and crosses the Chicago River, you can admire the ever-changing architectural styles on a historic avenue!


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4.8

Excellent

TrustScore 5 out of 5

708 reviews

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Rated 5 out of 5 stars

BIG BUS IS THE BEST

I had the pleasure of riding with both Steven or Stephen (not sure how he spelled it) and Wanda. Both were wery informative and added humor to their presentation which added to the enjoyment. Steven even broke out into song on occasion adding another aspect to his presentation.
My wife and I truly enjoyed our BIG BUS experience.

24 September 2019
Unprompted review
Rated 5 out of 5 stars

I'm glad we chose to take the big bus…

I'm glad we chose to take the big bus tour. We learned so much about the city of Chicago and its colorful past.I like the idea of getting off to explore different sites and continue on the next bus. We'll be back in Chicago next year and will probably take the bus again.

23 September 2019
Unprompted review
Rated 5 out of 5 stars

Start of Route 66

We had just one full day in Chicago before starting our road trip so thought a hop on hop off bus tour was the answer, how right we were. All of the guides and drivers were exceptional, very knowledgeable and professional we even had one guide , so can’t remember his name, play the blues on his harmonica! Thank you for a brilliant trip

12 September 2019
Unprompted review
Rated 5 out of 5 stars

Very fun and interesting tour

So easy to get on ans off. The tour guides are very knowledgeable about the history of the buildings and the city. Also had a great sense of humor. The guides made the trip fun! I really enjoyed the tour.

9 September 2019
Unprompted review
Rated 5 out of 5 stars

Double Decker, Double Pleasure!!

I’m from the Chicagoland area, and come downtown often. When my brother and his wife came in from Utah, we looked up stuff to do. They absolutely new they wanted to visit the Field Museum and take an architectural tour. But they needed to add one more attraction to the City Pass they were purchasing, so they chose your bus tour. I was happy because this was something I had never done. I am SO glad they chose your bus tour, because it was SENSATIONAL! What an awesome way to learn more about the city that I love and sitting on the top of the double decker made it seemed like we were flying!!

6 September 2019
Unprompted review
Rated 5 out of 5 stars

We took the Big bus on sunday before…

We took the Big bus on sunday before labor day and had a terrific time. The guides were not only funny but knowledgeable.we enjoyed every stop we got off on and encourage anyone in the Chicago area to take advantage. Bought our tickets online and the staff helped us finish the tranaction. It was Great!!!!!

3 September 2019
Unprompted review
Rated 5 out of 5 stars

I lived all my life in the city of…

I lived all my life in the city of Chicago this is my first experience sharing it with a relative that was visiting Chicago coming from Arizona she's never seen Chicago and i sat there thinking how was i going to do this because i know there was so much to see and she was only going to be here for 1 day then it dawn to me i have walked through the city of downtown and used to see people on these tour buses and i said why not, it was amazing and i would recommend it to anyone coming from out of state. my visiting just love it.

Thank you again Big bus Tours

28 August 2019
Unprompted review
Big Bus Tours Chicago logo

Reply from Big Bus Tours Chicago

Hello CarminaAguilar,

Thank you for taking the time out to leave us a review. We appreciate all feedback. We are glad to hear that you enjoyed your time while riding with us here in Chicago. We take pride in ensuring all of customers receive exceptional service while with us and based on what you said we successfully did this.

We hope that if you return to Chicago you will hop on with us again.

Kind Regards,
The Big Bus Chicago Team

Rated 2 out of 5 stars

I was disappointed

I was disappointed. My 10 year old granddaughter and I took the tour. We had 3 different guides. So much of info was repeated instead of new info between each stop. Difficult to understand. Sometimes too loud,#sometimes not loud enough. Why aren’t you using the earbuds? We have done these tours in Washington DC and were excellent. I was planning to bring a friend to to Chicago in the Fall to do this tour. I am rethinking what I will do. Honestly, to me I feel I wasted my money. And I am a 75 year old on a very limited income.

28 August 2019
Unprompted review
Big Bus Tours Chicago logo

Reply from Big Bus Tours Chicago

Hello Linda,

Thank you for taking the time out to leave us a review. We appreciate all feedback. We are sorry to hear that we did not meet your sightseeing tour expectations. We will take the information that you have submitted to us and use it as a training tool to better our services. If you do plan on returning we would like to offer you 2 complementary tour passes for the hop on hop off tour.
Please reach out to me directly @ harveyw@bigbustours.com , so that we can have your passes available for when you return.

Kind Regards,
The Big Bus Chicago Team

Rated 5 out of 5 stars

Fantastic tour guides

Fantastic tour guides. Great night tour too included in the deluxe ticket. Would highly recommend

26 August 2019
Unprompted review
Big Bus Tours Chicago logo

Reply from Big Bus Tours Chicago

Hello Nicola Brown,

Thank you for taking the time out to leave us a review. We appreciate all feedback. We are glad to hear that you enjoyed your time while riding with us here in Chicago. We take pride in ensuring all of customers receive exceptional service while with us and based on what you said we successfully did this.

We hope that if you return to Chicago you will hop on with us again.

Kind Regards,
The Big Bus Chicago Team

Rated 4 out of 5 stars

The hop on hop off bus is a great way…

The hop on hop off bus is a great way to see a City for the first time.

24 August 2019
Unprompted review
Big Bus Tours Chicago logo

Reply from Big Bus Tours Chicago

Hello Scott Rettie,

Thank you for taking the time out to leave us a review. We appreciate all feedback. We are glad to hear that you enjoyed your time while riding with us here in Chicago. We take pride in ensuring all of customers receive exceptional service while with us and based on what you said we successfully did this.

We hope that if you return to Chicago you will hop on with us again.

Kind Regards,
The Big Bus Chicago Team

Rated 5 out of 5 stars

Maddie was fantastic

Maddie was fantastic, humorous and very knowledgeable!! Enjoyed ourselves for sure. Highly highly recommend this tour !!!!!!

22 August 2019
Unprompted review
Big Bus Tours Chicago logo

Reply from Big Bus Tours Chicago

Hello Vern

Thank you for taking the time out to leave us a review. We appreciate all feedback. We are glad to hear that you enjoyed your time while riding with us here in Chicago. We will be sure to let Matty know how much you enjoyed his tour. We take pride in ensuring all of customers receive exceptional service while with us and based on what you said we successfully did this.

We hope that if you return to Chicago you will hop on with us again.

Kind Regards,
The Big Bus Chicago Team

Rated 5 out of 5 stars

We truly enjoyed the tour

We truly enjoyed the tour! The guides were very informative and very personable. We especially loved that rain ponchos were provided as we did have a few showers but not enough to dampen our spirits!

19 August 2019
Unprompted review
Big Bus Tours Chicago logo

Reply from Big Bus Tours Chicago

Hello Sandra Bakeman,

Thank you for taking the time out to leave us a review. We appreciate all feedback. We are glad to hear that you enjoyed your time while riding with us here in Chicago. We are glad you took advantage of the ponchos that were available. We wish there was a way to control the weather but all we can do is adapt with the ponchos so that our guests can continue to see our beautiful city. We take pride in ensuring all of customers receive exceptional service while with us and based on what you said we successfully did this.

We hope that if you return to Chicago you will hop on with us again.

Kind Regards,
The Big Bus Chicago Team

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