Big Bus Tours Dubai Reviews 2,603

Very enjoyable way to get around Dubai. It’s a huge city (and not pedestrian friendly) so a bus is definitely the way to go.

During my family trip to Dubai April 2018 , using the Biig Bus was a great way to see the city and to get out and experience the culture. We did the day tours and night tours. It was an awesome adventure before retiring to the USA. Thanks Big Bus we couldn’t have done it without you.
Hunte Brathwaite family

One of the main issues is, as Abu Dhabi, the routes are far too spread out and the times too long. The geography of these two cities is not your fault but you could adjust it to suit better. The time taken getting in and out of the main shopping mall stops, especially Dubai Mall, is a shambles. The staff generally tell you what you want to hear rather that what is actually happening. The supply of water, especially in that heat, is very welcome, the headphones adequate for the time but, apart from the visit Sharjah,the "live" commentary was non-existent. The desert trip was good except you are dropped off at Wafi and told to get a taxi back to Dubai Mall. The night trip was a mess, the bus waiting to take us was, for some reason, rejected and we had to wait for another two before one was selected. No reason, for the change or delay, was offered. The night commentary was an edited version of the daytime but did not reflect that it was now dark. There was also, unlike New York, no time given to taking photographs.

I hope this is helpful.

this is very useful concept and very helpful but marketing guys at the stops spoils the party ...we found them mean, greedy and somewhat not explaining properly about ours benefits simply because we purchased the same online and this is somewhat very biased and wrong attitude and approach as we had not purchased ticket through them....at the bus everything very comfortable and very nice and courteous people....i do believe interlinked busses connections/stops need to be increased though...I wanted to mention particularly Mr Ali on our tour to Sharjah who was very courteous and out of turn help to make us feel very comfortable at foreign soil....and so one point cut because of marketing people indifference attitude at all stops......

Love the Big Bus. I take the tour of a city of visiting so that I can get the highlights to plan what I want to explore in detail. Redline has a live guide, while the Blue and Green has very good recordings. Easy on/off and plenty of staff to assist. Print your tickets at home if you can, some e-ticktes purchased day of didn't scan well.

The pickup point at Baniyas street was not identifiable. The recorded commentary was not very informative. The live commentary was not audible. It was not crowded. The bus has cold water which is good. The timings (every 20 mins) was not accurate.

Buyer beware! I attempted to purchase a ticket through the website yesterday. All of the payment details were provided and the charge sent to my credit card, however I have still not received any e-ticket or acknowledgement of the order. My attempts to contact the company have been ignored.

Explainers and drivers were great; courteous, patient and helpful.
Big Bus Tours is great way to visit Dubai.

The tours were quite interesting and the staff was always kind, polite and helpful. It was really great that there were little bottles of water on board for refreshment 😅.
We thank you so much that your nice service! 😊👍

The Dubai Big Bus experience was very good. Lots of staff on hand to help out.

Very good
Big bus App was very helpful

It was nice travelling on the comfortable hop on hop off bus. It is an easy means to visit the famous places in Dubai in one day with free cruise and free visit to the Dubai Museum Well recommended.

Good service and interesting stops etc...bus a bit crowded in the afternoon we were there though...and needs clearer signage about where to join the buses as we spent quite a bit of time locating the start of tour at the Emirates Mall.

We booked a 2 day ticket, which is actually sufficient for Dubai. The stops are partly not recognizable, if one always gets in at the same stop where one has dropped out, then this is not a problem, but if you are searching for an unknown stop, that can be fatal. To get water on board was a great option!
The night tour was too long, especially the time on the highway, it would be better to offer here perhaps 2 shorter tours. All in all, we have not regretted it, but there is significant room for improvement.

Excellent tour. Employees were very helpful.
Excellent value for the two day tour. Bus was on schedule.

It was a great tour with a lot of Information. The connecting buses were always just in time!
The staff was very helpful, and friendly.
Next time we will choose again the great Big Bus Tour!!!

Great value for money, lovely staff, plenty of water and good trips included. Just wish it ran later into the evening.

Everything excellent! Many thanks to the team of Big Bus. From the drivers to the guides everybody friendly with all information we need and all answers to our questions. Unbelievable stay in DUBAI. Great organisation.