Big Bus Tours Istanbul Reviews 390

TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

Poor customer service, and water and soft drinks on board are sold at extremely expensive prices in US Dollars, around 14 times the consumer prices. I gave it 2 stars just for the tour. The bad cust... See more

Rated 1 out of 5 stars

1) Boat trip was only 1/3 of the route shown on the map. 2) Audio guide kept dropping out requiring constant attention. 3) Audio was not synced correcty with the actual sights. Expensive and not wo... See more

Rated 3 out of 5 stars

The Bus Tour gives you a good first view of the City, without that Trouble searching for parking lots. It is a hop on-hop off trip, and has two routes on offer. Unfortuanately the Stop-Signs weren't c... See more

Rated 2 out of 5 stars

The buses only run every hour and the for only 5-6 hours a day. Its only good to just sit on the tour and go around the whole tour once but if you plan on getting off and taking the next bus you lose... See more

Company details

  1. Tour operator

Information provided by various external sources

Enjoy the Perfect Introduction to Istanbul Discover Istanbul's intercontinental charm with Big Bus Tours. Our open-top sightseeing tour buses explore the city over two routes, introducing you to its most iconic sights and landmarks. You're free to hop on and hop off the bus as much as you like, with 15+ stops conveniently located close to must-see sights like Hagia Sophia, the Blue Mosque, Topkapi Palace and the Basilica Cistern.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

390 reviews

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Rated 4 out of 5 stars

Great way to see Istanbul.

Great way to see Istanbul and to move around interesting parts of the city. Liked it very much, and the second day extra was great also.

6 December 2015
Unprompted review
Rated 4 out of 5 stars

Worth the money if you like these tours

I always find hop on and off bus tours helpful in any city, especially if you have limited time or know you're going to be doing a lot of walking. It's a great way to see the sights and only dive deeper in to some if you choose to. The Istanbul Big Bus tour was great - we got stuck in traffic one the evening but, that's unavoidable. The on board wifi is super helpful. The only sights you can't reach on this tour are the Grand Bazaar and the Süleymaniye Mosque.

4 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent way to explore the city and to see the most!

Everything was great: routs made in a very comfortable way, buses were running according to the schedule, recorded info was very interesting and accomplished our excursion perfectly.
Its not the first time I used this service during my trip and every time I get full satisfaction.
Great idea, great job everyone, looking forward to try it again in a new place.
Thank u for helping me to discover the world!

21 November 2015
Unprompted review
Rated 1 out of 5 stars

very bad

we bought the 24 our ticket, but on the 2nd day was the istanbul marathon. no tour on this day.

17 November 2015
Unprompted review
Big Bus Tours Istanbul logo

Reply from Big Bus Tours Istanbul

Dear Erler,

First of all thank you for your precious comments regarding our services. Here in Big Bus we take all our guests comments very seriously and we are sorry to hear that your experience with us was affected due to the marathon. On the previous day of the Istanbul marathon we have informed all our guests about the marathon and the effects it may cause. We also put a notification on our website about it as well. As Big Bus Istanbul we have also automatically extended the tickets for one more day without any extra charge.We were ready to run our services as soon as the marathon was over and we started to run at 4 pm just right after the roads opened.
Best Regards

Rated 4 out of 5 stars

very nice trip

Very nice and polite team, buses are in very good condition, some ear jack are not working, exact timing.

16 November 2015
Unprompted review
Rated 5 out of 5 stars

Awesome Tour by Big Bus Istanbul

The highlight attractions is definitely great, as I have very short time to visit Istanbul and really want to know about Istanbul completely, so BIg Bus Tours Istanbul is the most perfect choice. I just wonder in one day only I can visit the most popular places in Istanbul by Big Bus Tours Istanbul..
The staff also very welcome, helpful and keep smiling makes the tour completely awesome. I would recommend Big Bus Tours Istanbul to everyone who visit in short time or even have a plenty time to explore Istanbul
Five Stars for Big Bus Tours Istanbul and thank you so much for a great experiences in Istanbul

10 November 2015
Unprompted review
Rated 4 out of 5 stars

Great way to see Istanbul

We decided to get the two day hop on hop off bus. This is a great way to soak up the atmosphere of the city. It stopped st all the main sites, so we didn't have to take public transport at all. We went towards end ofOctober, so it wasn't crowded at all on the bus. The only suggestion I would have is if the bus could run later into the evening. We nearly missed the last bus when we visited the cable car. Lucky for us we made it as we didn't know it was the last bus until it was announced onboard.

9 November 2015
Unprompted review
Rated 4 out of 5 stars

A good overview of Istanbul

I had a vey good trip on the BigBus, which I have used in different cities. It was informative as we traveled. It went by major sites and stopped at good locations. On the Red route, on the last or next to last departure on a Friday or Saturday late afternoon past a certain point, the traffic can be very bad.

6 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent!

I like travel,so when I go to a new city,always take this bus,it s the way to know big city and easy for me take an idea of the location and the principal attraction

5 November 2015
Unprompted review
Rated 2 out of 5 stars

Won't recommend to anyone

Bad communication from bus drivers
Rude bus drivers
Earphones not working
Bad experience

29 October 2015
Unprompted review
Big Bus Tours Istanbul logo

Reply from Big Bus Tours Istanbul

Dear Jacques,
Firstly, thank you very much for sharing your experience with us. We are deeply sorry that your experience was affected by one of our staff and we are very interested to learn the details so we can investigate the issue further.Our goal is to have fully satisfied customers all around the world so we will look into your remarks quickly. Please contact us through this e mail address infoistanbul@bigbustours.com for further details. Thank you very much
Best Regards.

Rated 3 out of 5 stars

Good but very pricey!

The tour was quite interesting and the commentary detailed. The staff were quite friendly also. The main drawback was the cost compared to other big cities at €30 for the day.

29 October 2015
Unprompted review

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