BigBuy Reviews 

Dario was very quick and very nice and solved everything that i needed

Thank you very much Dario

I got scammed by Milda and andy wilkerson

Same as matthew Ng, i got scammed 5773 in usd they said i got to transfer some fees for the registration deposit, which is i already done that from milda for security deposit pls dont use bigbuy, its a scam

It's been over a month since they've been out of stock of all baby supplies. Our website is about baby and toddler supplies, so we're close to them, thanks to them. We contact them every day, and there is never a solution. They told us they were improving stock synchronization, and that could last 15 days. Well, at day 30, we have the same problem.

Rossella
Thank you for your great service and patience, actually I want to give you all the stars which are in the sky!!
You are a amazing soul

I was a merchant for bigbuy SM Store (A14093) and I had $14,459.72 in my account is still pending review. When I tried to withdraw to my bank account the customer service is give me the MILDA FINANCE number which is
+1 (646) 721-1919 and the MILDA Finance give the Currency exchange number called ANDY WILKERSON +1 (213) 397-5406
when i want to withdraw my money they said I must pay a registration deposit which was $3,980 dollars per name. and ANDY will transfer a 80x transfer to 2 bank holder which is $180. then i was registered 2 names for the 80x transactions which was $7,960. i have all the transfer receipts.

This company stole a total of $22.419.72 from me. I have proof because I took screen shot of the withdrawal from my store which said in the review process with they say they won't send your money unless you send them a fee of $7,960. until i transfer $7,960, ANDY from the currency exchange still finding a excuses to make me transfer more money to him. the excuses is he will transfer to my bank account to 6 transactions from currency exchange in my country. then he have just received a notification from a US financial company that my payment has been intercepted and requires you to submit a sum of $6,753 as a guarantee again.

i have emailed customers@ bigbuy.eu
but the address is unavailable
STAY AWAY FROM BIGBUY!!
ITS A BIG SCAM!

I was comparing dropshipping services and found BigBuy was offering the products that I was looking for on their website. I signed up for their dropshipping service and payed 255,84 Euro. After the payment I discoverd that the advertised items where not available or max 1 item. This was not for just some single items, but whole catagories not available. I tried to cancel my inscription the same day, no succes, no refunds available.

I wasted 3 months building a custom integration with their API to sell beauty products. When we finally went live, our customers' orders were DECLINED due to a problem with our PayPal account.
I immediately created a ticket for the technical team. After 3 days with no reply, I tried to call their customer service but the phones were closed (10:00) - they've been closed every day!!

Now, it's been over 2 weeks, and this issue is still unresolved - the technical team has responded that they are working on the issue. But I've been out of business for 2 weeks, holding my customers back from ordering - losing so many sales.

The website and their API endpoints are SOOO SLOW, giving my customers a bad experience.

I've paid a start fee of 178€ and 89€ every month, meaning a total of 356€ while we were developing - all of these payments were charged via our PayPal account with no problem.
Funny enough BigBuy charged me another month 1 week ago with my PayPal account, but the PayPal account is failing when I generate sales???

I kindly request that you pay me back the 445€ I've wasted on your platform that doesn't work. ID: 746353.

The aftersales service became terrible.
Tickets take ages to resolve and they don't even respond to follow-up messages.
They will send defective products and then ask you to deal with the manufacturers to fix them under warranty, even when reported within the first 14 days of delivery !!!
Items that get damaged during transportation tickets also will take weeks to resolve.
Erroneous product tickets should be the easiest to deal with, but it will also take ages to resolve.
I have been dealing with Bigbuy for a few years, and the aftersales service used to be much more efficient, I don't know what happened, but you need to do something about it before you start losing your customers.

I enjoyed this platform
Good products

Great marketplace with good-quality products. Shipping was fast.

I am writing my experience as I was registered seller on the platform they just blocked me from there platform. I applied again and they approved me as seller . I paid £38 for this but just after one week they again revoke my membership. it the first stupid platform that is charging from its sellers as well and blocking them again.

Good marketplace for wholesalers
Highly recommended!

3day asking to delete account. Nothing. Sending stupid emails. After 4 day they delete account. Thanks!

If your in the UK be very careful using this platform. We made numerous requests to Bigbuy about a specific product and was reasured that they ship to the UK, once we paid the B2B package fee and placed our wholesale order we was informed they do not ship to the UK for that product.
The right hand does not know what the left is doing

If I could give 0 I would. Not a professional company. They cancel orders all the time and do not refund shipping costs. If you do not want to lose money do not cooperate with them.

BigBuy, whose customer service we have always admired, has been a major disappointment when it comes to their return policy. We have been waiting for a refund on our returned products for approximately 15 days, yet it has still not been processed.

When we reached out via email multiple times regarding this issue, we received an unsatisfactory response stating that each additional email we send pushes our request to the end of the queue. We fail to see how simply following up on a delayed refund is relevant to this policy.

This unexpected delay from BigBuy’s customer service—despite our previous positive experiences—has been truly disappointing.
Bigbuy ID: 680989

I would give 0 stars if I could. Worst customer support I have ever experienced - sometimes you wait 1–2 weeks to receive an answer, if any at all. And most times, that answer will not even solve your problem. They are lacking documentation, but you will pay if something goes wrong - even though they don't inform you beforehand what settings to use where.

Most of the reviews here are fake.

Had some disturbing issues, but these were clarified by Dario in customer care. He was really understanding and helpful! Great job :)

I recently signed up for BigBuy’s services and purchased their Shopify Connector. Within a day, I realized it would not meet my needs and requested a refund immediately—before using or activating the service at all. Unfortunately, BigBuy refused to grant a refund, citing their policy on wholesale packs/connectors.

On top of that, their wholesale prices are a complete joke—it’s virtually impossible to run a dropshipping business when 99% of their items are more expensive than regular retail stores. You can often buy the same products cheaper elsewhere, and many of their listings appear outdated.

Overall, their customer service showed very little flexibility or willingness to find a reasonable solution. Based on my experience, I cannot recommend BigBuy and would advise anyone considering their platform to think twice before signing up.