I ordered Bigen hair dye over 3 weeks…
I ordered Bigen hair dye over 3 weeks ago and I’m still waiting for it to arrive. The only thing I’ve received is a Royal Mail tracking number that has said “We’re expecting your package” for weeks now – in other words, they never actually shipped it.
Customer service has been a complete joke. After several attempts to get help, I got no real answers, just generic replies and empty promises. And to make matters worse, I haven’t even been refunded. They’ve taken my money and provided nothing in return.
This isn’t just bad service – it feels like scamming customers. I trusted this brand, but after this experience, I’ll never order from them again. If you’re thinking of buying from them directly – don’t. Save your time, money, and frustration.





