BigJuiceUK Reviews 

772
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional level of service. People frequently praise the remarkably fast delivery speed, noting that orders arrive promptly and without any hassle. Customers truly love the impressive selection of tasty flavors and pure liquids available for purchase. Consumers also appreciate the great prices and outstanding value for money offered on all quality products. Additionally, finding items is simple because navigating the website is very easy, making online ordering a breeze. Shoppers mention that any questions are handled instantly by a very responsive and helpful support team.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently expressing great satisfaction with the... See more

Product

Consumers find product satisfaction in the reliable quality, great prices, and amazing flavors. People also... See more

Service

People report positive experiences with service, frequently highlighting brilliant efficiency and an... See more

Price

Users describe positive interactions with price, consistently highlighting great values and excellent offers.... See more

Quality

Reviewers highlight positive aspects of quality, noting that items remain consistent and satisfy expectations.See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great liquids and the only place I can find pure PG, hate VG burns and clogs atomizers. Never had problems with my orders and most of the time really quick delivery. Had one missing order and they sen... See more

Rated 5 out of 5 stars

Big Juice is my go-to for purchasing. They offer excellent prices and their delivery speed is impressive. I've always been satisfied with my experience.

Rated 5 out of 5 stars

Brilliant service, I order my products & they arrived within 2 days , really fast & easy to navigate the website.


Company details

  1. Electronic cigarette store
  2. also in
  3. Flavours, fragrances and aroma Supplier

Written by the company

Based on the East Riding of Yorkshire, BigJuice UK is a fast-growing producer and retailer of flavours and e-liquids. What makes BigJuice 'BigJuice'? Whether it's our huge product range, our large customer base, or the grand ambitions we had when launching the brand from a spare bedroom all those years ago, being big is at the heart of everything that we do. And that's before you taste our flavours. It isn't just pride in our products, either. We go to great lengths to ensure that everything we produce is TPD (Tobacco Products Directive) compliant - enabling our goods to be used safely by consumers and businesses alike. As the demand for e-cigarettes and tobacco alternatives has skyrocketed in recent years, BigJuice has always been one step ahead. Even with the backdrop of a swollen market and robust industry regulations, we've been able to expand virtually every aspect of the company - be it our team, product range, market share or even our premises. The future for BigJuice looks bright, and we've got even bigger things to come.


Contact info

4.9

Excellent

TrustScore 5 out of 5

772 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(772)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been ordering from this company…

I have been ordering from this company for about 4 years maybe more I make my own juice never had a problem. I will still order in the future.I had some flavours that I wouldn't buy again but thats my taste not the company. Never ever had a complaint even via emails with company always pretty quick to respond. Bought 3 bottle last week sale came up this week 50% off bought another 5 if that doesn't good service nothing will.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Great products, Great company!

Great products, great company! Had an order of isolates that arrived with the seals popped. Andrew replaced the items for me and sent me some lovely freebies. The customer service was second to none and I would highly recommend BigJuice to anyone looking for great CBD products.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

First of many orders

I ordered on Friday and my ordered was delivered on Monday. Granted Royal Mail messed up the delivery. Called BigJuice and they sorted it out perfectly. I’m very happy with the products and the service. Will buy again.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

I have been ordering from the company…

I have been ordering from the company for a while now and had no issues, until my last order was lost in the post. After giving them a call and letting them know, the issue was sorted very quickly. Amazing customer service, and great prices. They have a lifetime customer.

16 April 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID!!! DO NOT BUY FROM THIS COMPANY!!!!! 100% GENUINE HONEST REVIEW


I had been so impressed with this company. Had ordered from them a few times 10ml bottles and pod sauce. Then on Black Friday they had 50% discount and I did a huge order for £350!! I got advice from them and was advised that their 50/50 shortfill liquids were good for my pod devices. I received the order and just couldn’t vape the liquids. They were too thick and burning pods out straight away. At first I thought it was my new G3 device which I had been told had problems so went back to my G2 device, same problem! Contacted Bigjuice and they said can’t be there liquids and they all use them in devices.I kept changing devices, moved onto XROS still same problem yet I was only getting the problem on these shortfill liquids not their other liquids and not with other companies liquids.I then did some research every other company that sell 50/50 shortfills or longfills use 50/50 nic shots and boosters but no Bigjuice use 100% VG for their nic shots. This was obviously the problem but would bigjuice admit something their end had gone wrong!! No! I had bought so many devices, burnt so many pods and even sent in the post at my own cost bottles I had opened and mixed with their VG Nic shot for Bigjuice to test!!
Chris had been replying to me and a couple of weeks ago said he would be speaking to his director and would come back to me. Now nothing he’s ignoring all my emails
I have a box of unopened liquids that are unusable and being ignored.

I had given this company an amazing review.I never leave bad reviews but am so upset that I have been treated like this for many months. They don’t care about their customers and don’t know how to mix liquids!!! I will be taking this matter much further to recoup my £350. And the money I had to spend on wasted pods and devices!!

Please avoid this company at all costs!!!!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

First time ordering from this business…

First time ordering from this business after my current supplier stopped stocking my favourite flavour. The concentrate supplied is an excellent match and very reasonably priced. Customer service is outstanding.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

First time customer

First time customer, bought some wedding cake terps to help cut down my smoking. Added to vape, tastes wicked. Ordered friday delivered monday. Will definitely be becoming a regular

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Very straightforward to repeat previous order, dispatched the same day, great discount. No more vape shops for me.

29 February 2024
Rated 5 out of 5 stars

Brilliant!

Great service from BJ (!). Had an issue with my order being damaged during delivery- quick email sent and Nicola resent me the missing items! Awesome and highly recommended!

30 January 2024

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