I got my shoes within 10 days but the Nike doesn't look genuine. I'm wearing the same size for last 20 years this one is little bigger. It matters a lot if you planning to use them as running shoes. I... See more
Company replied
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See what reviewers are saying
I'm assuming the Adidas I bought are fake because they had a hole in the sole after 20 wears. They did not respond to any of my emails.
I returned a pair of counterfeit burgundy Adidas Samba sneakers that smelled of plastic and chemicals. I took pictures of the return and offered tracking number as requested, but they won't issue a r... See more
I was surprised by how fast my order from Bigonus arrived, especially since it was an international shipment. The shoes are exactly what I wanted, and the price was great. I'll definitely be ordering... See more
Company details
Written by the company
At StockX, we prioritize comfort, effectiveness, and style. These values align with our sustainable goals of promoting a “Life Easy” and “Life Healthy” lifestyle.
Contact info
1046 Woodward Ave, 48226, Detroit, United States
- support@stockx.com
- bigonus.com
2.2
Poor
29 reviews
Hasn’t replied to negative reviews
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Reply from StockX
Thank you for sharing your feedback. We are concerned about your experience and take authenticity claims very seriously.
We work exclusively with authorized retailers and guarantee the authenticity of our products. We would like to investigate this matter thoroughly to address your concerns properly.
We kindly request additional information, including your Order ID, through this platform so we can better assist you. Please provide the requested details when possible and we will contact you promptly to address your concerns.
We appreciate your support and look forward to your response!
I got my shoes within 10 days but the…
I got my shoes within 10 days but the Nike doesn't look genuine. I'm wearing the same size for last 20 years this one is little bigger. It matters a lot if you planning to use them as running shoes. I never had problem with Nike earlier so I guess either they not genuine or using some other country size..
5 November 2024
Unprompted review
Reply from StockX
We sincerely apologize for your unsatisfactory experience. As mentioned on our site, our products are sourced primarily from Asian, which can occasionally result in slight size variations. We understand this is particularly important for running shoes and appreciate you bringing this to our attention. Please contact our customer service team so we can assist you with a size exchange. We want to ensure you get the perfect fit for your needs.
Ordered a pair of jordan retro 4's
Ordered a pair of jordan retro 4's , it took 2 weeks to get them,but they were as advertised on the site , I will order again from them in the future!
4 November 2024
Unprompted review
Reply from StockX
Thank you for sharing your experience! While the delivery took 2 weeks, this matches the shipping timeframe we provided on our website. We're glad your shoes arrived exactly as shown on our site. Your trust in our service is highly appreciated, and we look forward to your next purchase!
Hopefully not fake
I just ordered 3 pairs of Js, I will be pissed if it comes in the mail and I find out it’s fake. I will
Update you when the order arrives.
1 November 2024
Unprompted review
Reply from StockX
We truly value your trust in our website. We understand your concerns and are confident you'll be satisfied with your purchase when it arrives. We look forward to hearing your feedback once you receive your order!
I THOUGHT I WAS GETTING SCAMMED BY THE…
I THOUGHT I WAS GETTING SCAMMED BY THE LOW REVIEWS BUT NOPE, A REAL AND HONORABLE SITE. IM A REAL PERSON FROM HTX NO CAP WILL BUY AGAIN ..TOOK 7BUSINESS FROM ORDERING TO DOOR STEP
30 October 2024
Unprompted review
Reply from StockX
Thank you for your purchase and trust in our services! We're delighted to hear about your positive experience and quick delivery. We strive to maintain our reputation as a reliable and honest business. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Scammers, not transparent
Scammers. Don’t buy from them. They indicate they have inventory and process your transaction telling you it takes 2-5 days to process an order but it’s all BS. They likely dont carry inventory and source through 3rd parties and then cancel your transaction for no reason.
29 October 2024
Unprompted review
Reply from StockX
Dear valued customer,
We have canceled your order as requested since we could not meet your desired delivery timeline. Our standard processing time is 1-3 business days before shipping, and delivery time (depending on the shipping carrier) takes 9-12 business days.
We are transparent about our processing and shipping times with all customers. While we understand your frustration, we operate with clear timelines communicated during checkout.
The cancellation has been processed and your payment will be refunded according to your bank's policies. Please let us know if you have any questions.
Bought the Jordan 4 Military black set…
Bought the Jordan 4 Military black set as well as another pair of shoes, 2 days later got called saying the order “has been canceled” and that “it was out of stock” and checked the website again to see it’s $20 more than the price it was when I bought it, doesn’t show a label saying that it’s out of stock, and told me that I have to wait 10 days for a refund. I’ll update on what they say because I’m just as confused as you.
24 October 2024
Unprompted review
Reply from StockX
Dear valued customer,
Jordan sneakers are sold by individual sizes, and each size has its own inventory level. Although the product is still displayed on the website, the specific size you ordered is currently out of stock.
Regarding the price change: Jordan prices typically fluctuate based on size and timing. Popular sizes often command higher prices than less common sizes. This is a market-driven pricing policy.
Regarding your refund: We always process refunds immediately on our end. However, the actual time for the money to appear in your account depends on your bank's processing time.
We apologize for any inconvenience regarding the out of stock situation and appreciate your understanding.
I just received the pair of sneakers…
I just received the pair of sneakers from this website, and I'm totally satisfied! The quality is perfect, the design is beautiful, and they're super comfortable to wear. Delivery took about a week, and the customer service was really great. They helped me when I had questions about my order. I recommend everyone to try shopping here!
21 October 2024
Reply from StockX
Thank you for sharing your wonderful experience! We're delighted that you're satisfied with your sneakers. It's great to hear that our customer service team was able to assist you with your questions. Your recommendation means the world to us. We strive to provide the best possible shopping experience for our customers, and your trust in us is deeply appreciated. We hope to welcome you back for your future purchases!
Placed an order and pretty sure I got…
Placed an order and pretty sure I got scammed. Tracking number not found and I’m not getting any responses.
10 October 2024
Unprompted review
Reply from StockX
We appreciate you reaching out. We're experiencing a higher than normal volume of contacts right now, which means it might take a little longer than usual to get back to you. We value your patience and are working diligently to respond to all inquiries. Please provide your order number and a brief description of your question so we can assist you as quickly as possible. You can also contact us at support@bigonus.com.
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