BigWantsYourCar.Com Reviews 

3,113
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 489 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the selling process as incredibly easy and straightforward, appreciating the clear guidance and stress-free experience. Many highlight receiving a fair price, often better than competitors, with the company honoring initial quotes without last-minute deductions. Reviewers frequently praise the staff for their professionalism and helpfulness, noting the impressive speed and efficiency of payments, often receiving funds within minutes. However, some customers reported issues with significant price reductions at collection, noting attempts to lower the agreed amount. A few other people also felt that the process could be frustrating and unreliable, leading to wasted time or unexpected cancellations.

What people talk about most

Service

Users describe positive interactions with service, highlighting the ease and efficiency of the process, from... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as professional, helpful, and... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received a price they were happy... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting the speed and ease of the... See more

User experience

People report positive experiences with user experience, describing the process as amazingly easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazingly easy process. Got a price i was happy with. Sales and collection of car easiest thing ive ever done! The driver cane to collect super professional and helpful. Would highly recommend!! Hav... See more

Company replied

Rated 5 out of 5 stars

Fantastic company to deal with , very professional and courteous from day one , especially Chloe you dealt with my car sale & auction cost . And also MY DRIVE ( Andrew ) who uplifted my car was ve... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Sold car within a week after first getting the confirmed quote (which was more than Motorway). No value taken off at collection (send the pictures AND video to get the most accu... See more

Company replied

Rated 5 out of 5 stars

Made selling my car super easy. Offered me more money than what I asked for, and stuck to that price all the way through the process, no trying to haggle the price down. Driver came to collect the veh... See more

Company replied


Company details

  1. Car dealer

Written by the company

BigWantsYourCar.Com provides a quick and stress-free way to sell your car, using just your smartphone. Your car is valued by a real person and our offers are guaranteed for 7 days. Unlike other car buying services, we won't charge you to receive your own money and our collection is completely free. We will come to you at a time that suits you and make a secure, fast payment directly into your account.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,113)

456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really glad we found this company

Really glad we found this company, no haggling about price, easy process for uploading photos to the site etc. collection process was very good, driver was excellent and helped to make the final stage of the process really easy

27 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Linda Stock,

Thank you for your amazing 5-star review!

I will be sure to pass on your comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 1 out of 5 stars

Very frustrating experience

Very frustrating experience. I provided all the requested details and photos of my car, and spent a considerable amount of time on the phone discussing the sale. Everything seemed to be progressing well, so I called on Monday morning to finalise things, only to be told they no longer wanted to buy it because they already had “too many Fords” in stock.

This was disappointing, especially after the time and effort I had already invested in the process. It would have been better if they had been upfront earlier, rather than waiting until the final stage to back out. Unfortunately, this caused unnecessary inconvenience and wasted my time.

27 April 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Jake Dollerson,

Thank you for your review.

We are so sorry to hear about your experience with us and apologise for the disappointment caused when a decision was made by us not to purchase your vehicle.

We understand that this information should have been communicated to you earlier, and we apologise for the oversight. I appreciate your feedback, and we will use it to improve our processes and ensure better clarity in the future.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

From the moment the offer was made for…

From the moment the offer was made for my car the process was fantastic.

Chloe in the office was very communicative and helpful.

On the day of collection the driver arrived on time inspected the vehicle and the money was transferred quickly.

Excellent experience

24 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Nicola Stock,

Thank you for your fantastic 5-star review!

I will be sure to pass on your lovely comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Really impressed with the experience /…

Really impressed with the experience / process.
BigWYC purchased our vehicle and unfortunately had to wait for a cherished plate transfer & then a recall through Peugeot (unbeknown to us). But after 6wks of waiting the price we were offered was held and the inpsections/collection was hassle free.
Would definately use again.

25 April 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Darren Wallace,

Thank you for your fantastic 5 star review!

I will pass on your lovely feedback to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Very quick and easy transaction

Very quick and easy transaction,
Would recommend great service

24 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Customer,

Thank you for your lovely 5-star review!

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Exceptional service

Exceptional service, from start to finish, they were true to their word with the quote given until the pick up of the car, all dealt with within a week, money received the same day, great job and highly recommend them

24 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Jane Evans,

Thank you for your fantastic 5-star review!

I will be sure to pass on your lovely comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

BigWantsYourCar

Gave me a fair price and went very smoothly where others mentioning no names tried to undervalue the same car

24 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Lee March,

Thank you for your amazing 5-star review!

Kindest Regards,
Big Wants Your Car

Rated 1 out of 5 stars

Agreed an offer for out car

Agreed an offer for out car. They sent a driver to take pictures and collect the car. He warned us before he started the company can be funny and it depends on who you get on the phone if they buy your car. Surely they should be a set procedure that all the buying staff should follow. They said they would not buy our car due to a small bit of rust on the roof which we had never noticed. If the roof is a deciding factor they should ask you to photograph the roof when they asked for the other photos. Sold the car to another dealership today for a higher price and no issues were raised around the condition of the car. After they refused to buy the car they continued to message me about selling it to them

23 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Stephanie Grist,

We are really sorry to hear about the bad experience you had selling your car to us. As I’m sure you are aware, buying a second-hand car can sometimes be a risky business, and we have to do everything we can to ensure we don’t end up with a lemon. Sometimes this does lead to us being risk-averse, and it seems like you have experienced that.

We aren’t perfect, no one is, and sometimes we get things wrong. We are glad that you were able to sell your vehicle elsewhere.

Kindest Regards,
Big Wants Your Car

Rated 4 out of 5 stars

Very quick process to actually valuing…

Very quick process to actually valuing the car, few days later they arrive to get the car - process took around an hour, but happy with price they offered me payment arrived instantly!

23 April 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Scott Drew,

Thank you for your review!

I will pass on your comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, very straightforward process. Car got checked and picked up. I would recommend them and use them agsin

23 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Gill,

Thank you for your amazing 5-star review!

I will pass on your lovely feedback to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

5 star service

You’ll always be sceptical when dealing with a company that buys your car.

However I have no faults. The price that was offered was fair and justified. I was correctly informed from first contact right up to selling the car.

The driver who came to pick the car was up very friendly and helpful.

I was paid instantly before the car had been driven away.

Couldn’t have asked for better service. I will recommend Big to anyone selling a car, and should I sell in the future I will again use them.

22 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi AustinS,

Thank you for your amazing 5-star review!

I will pass on your lovely comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

All good from start to finish price…

All good from start to finish price they give you is what you get no ifs or buts great to deal with will use again if need to sell a car thanks a lot

21 April 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Mr Bailey,

Thank you for your amazing 5 star review!

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Go here every time

First of all the price offered was £1000 more than dealer quote, the rest of the process was very easy and smooth, and no effort was made to decrease the price, money in bank in less than 30 seconds.
Will definitely use them again.

21 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Phil,

Thank you for your fantastic 5 star review!

I will pass on your lovely feedback to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

A smooth process from start to finish

A smooth process from start to finish. Kept well informed at all stages and agreed a very good price for my well kept car. Collection process was seamless by a very polite and friendly young man. Thoroughly recommend this company.

20 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Robert Hadfield,

Thank you for your fantastic 5 star review!

I will be sure to pass on your lovely comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Professional from start to finish

Professional from start to finish. By far the best offer for my Toyota CHR.

20 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Brian,

Thank you for leaving us a 5 star review!

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish ! Thanks John !

17 April 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Mark Waine,

Thank you for your lovely 5-star review!

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

A very slick process from start to…

A very slick process from start to finish. Communication was great and made selling my car easy. A very fair price was agreed by just viewing simple photos. On the day of collection I received the agreed price with no further haggling down. The money was transferred within minutes. The driver arrived on time and were very polite and professional. I would thoroughly recommend this Company. I previously tried two other Companies, but this one made the sale offering a much better price too.

16 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Celia,

Thank you for your amazing 5 star review!

I will be sure to pass on all of your comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish went smoothly. Sent all photos of car off . Happy with the valuation. No complaints at all

17 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Leighton Ford,

Thank you for your amazing 5 star review!

I will be sure to pass on your comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

I had a used car in very good condition…

I had a used car in very good condition and low mileage that I had attempted to sell through Motorway. I loaded all photos of damage etc and when they turned up to take the vehicle they tried to lock more than £1000k off the price. I then contacted Bigwantsyourcar and frankly couldn’t believe the difference in the customer service experience. Right from the first email and phonecall , the team were transparent, courteous and polite and made me a confirmed offer the same day. It was then plain sailing from there in terms of everything- the offer, the contract , arrangements for the vehicle to be collected and the man who came to collect the vehicle could not have been any more polite and professional. What a change to experience this type of service in the motor trade industry, forget webuyanycar(who offered me £2k less) or Motorway who tried to rip me
off - use these guys they’re great.

16 April 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Amanda,

Thank you for taking the time to share your experience, we really appreciate your kind words.

We’re delighted to hear that you found the process straightforward and that our team provided the level of transparency and professionalism we strive for from the very first interaction through to collection. It’s especially great to know that everything ran smoothly and that our collection driver left a positive impression.

We understand that selling a car can sometimes be frustrating, so it’s important to us that we offer a clear, fair, and hassle-free service throughout.

Thank you again for choosing us, we’re glad we could provide a positive experience and truly appreciate your recommendation.

Kindest Regards,
Big Wants Your Car

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