Bijou Baby Reviews 118

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We've now bought two cars seats from Bijou Baby, the first time I just met Hayley and the second time Tash and Hayley both helped. I have also been for a fit check between the two purchases. I wouldn'... See more

Rated 5 out of 5 stars

Hayley was lovely, she took the time to listen to us & understand what we needed as a family & explained the options available. It was great to have a private appointment & feel confident in who you w... See more

Rated 5 out of 5 stars

Having already done a lot of research and knowing essentially what we wanted but with a few questions Hayley was great. She went over all the concerns we may have with a bunch of different options a... See more

Rated 5 out of 5 stars

Excellent service received- talked through options for extended rear facing, and pros of different seats. Installed in the car to test fit as well. We preordered an axkid, and when it arrived they als... See more

Company details

  1. #14 of 92 best companies in Baby shop

Written by the company

Bijou Baby is a baby goods retailer specialising in extended rear facing (ERF) car seats, reusable nappies and carriers/slings. We aim to provide advice and support to families to enable them to make the best and safest decisions for their circumstances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

We've now bought two cars seats from Bijou Baby, the first time I just met Hayley and the second time Tash and Hayley both helped. I have also been for a fit check between the two purchases. I wouldn't go anywhere else for car seats and will always recommend them. Our most recent visit was in relation to seats for a BMW now we have a second baby on the way, I had seen a seat online which I was interested in and they did show this to me but also showed me a second seat that they knew would work, and it's absolutely perfect. They have so much knowledge and are just so lovely and helpful. There's no pressure on purchasing, they just show you all the options. They won't be the cheapest seats, however I am more than happy to spend money to keep my little ones as safe as possible in the car and know that I'm getting expert advice that I can go back to if needed. 10/10 service!

19 April 2026
Rated 5 out of 5 stars

Excellent store and staff

Excellent store and extremely helpful staff. They are very knowledgeable and highly skilled. For a small store they have a hugh range of baby products.

10 March 2026
Rated 5 out of 5 stars

Trixie Wooden Animal Train set

I ordered the Trixie wooden Animal Train set, which was sent directly to Dover where our grandson lives. He was excited to play with it along with his mum, watching what she did and copying. It’s a lovely late Christmas present for him. It’s very good quality and workmanship. A good buy!

5 January 2026
Rated 5 out of 5 stars

Excellent service received- would recommend

Excellent service received- talked through options for extended rear facing, and pros of different seats. Installed in the car to test fit as well. We preordered an axkid, and when it arrived they also installed for us, which was amazing service!

3 January 2026
Rated 5 out of 5 stars

Awesome service

Awesome service, our pushchair broke & we needed a new one.

Organised it quickly with the team & when DPD didn’t turn up they arranged another courier and in the busy Christmas period got it to us quickly!

Can’t recommend enough!

16 December 2025
Rated 5 out of 5 stars

New car sear purchase

My car seat hasn't arrived yet but going to Bijou Baby, I was given demos of two car seats for my nearly 4 year old. I was given solid advice to help me inform my decision making. They were brilliant and patient with my little boy. The one we liked the most was then installed in my car to see how it would work and fit. It was then an easy decision for the purchase. I'll definitely be going back for future care seats :)

29 November 2025
Rated 5 out of 5 stars

One stop destination for car safety

Bijou Baby is a fantastic independent company, which always makes you feel welcome and your questions seem important.
Welcome on arrival is warm and service is tailored to you so no upselling of unwanted products etc.
Purchased our car seat from Bijou Baby and have since returned for fit checks which were free and no obligation.
I love having the knowledge my child is as safe as possible when travelling in the car and that has come from a reliable source.

15 October 2025
Rated 5 out of 5 stars

Great Experience!

Great experience! From visiting the store to ordering online the customer service was perfect. Couldn't fault them, will definitely use again!

21 September 2025
Rated 5 out of 5 stars

5 star service

I would not hesitate to recommend Hayley at Bijou Baby. Hayley has the safest car seats on the market for sale in her beautiful shop and gives sound advice allowing you to try each seat before you buy. Highly recommend

28 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look