Not so easy to communicate from the other side of the world with the Timezone difference and their email based support. That improved massively when I was able to do a WhatsApp call and messagin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a premium Wilier Rave SLR from Bike-room and the entire experience was fantastic. From the first email to delivery in Berlin, everything was perfectly handled. A huge shout-out to Tom... See more
Company replied
I was truly amazed by BikeRoom. I ordered a team bike on Sunday, and just four days later I was unpacking a freshly serviced bike. Even my most obsessive mechanic couldn't find a single iss... See more
Company replied
I bought a Bianchi Infinito from Bikeroom and the experience was amazing! First, the model i chose was not available any more, however they quickly offered an upgrade (newer model) for a reduced... See more
Company replied
Company details
Written by the company
We are the marketplace with the largest supply of new and used bikes and the world's premier destination for authentic superbikes from World Tour teams and limited editions from top brands. Road, Gravel, MTB and e-bikes. UAE Team Emirates, Visma | Lease a Bike, Tudor Pro Cycling Team and many more. Our goal is to provide access to the world's most dreamed of bikes, in the easiest way possible. Thanks to our network of authorized dealers, our marketplace features thousands of products and the best prices. Buyers have the power to make their own price by placing a bid or accepting the price made by the seller. Every bike sold on bike-room.com follows a multi-step verification process performed by our team of expert mechanics and authenticators: the goal is to ensure that all bikes are authentic and fully functional. Whether you are a professional rider, a weekend warrior, or simply passionate about cycling, Bikeroom is your trusted partner in finding the perfect bike. We connect enthusiasts from around the world, making it simple to buy and sell with full confidence. Transparent listings, secure transactions, and dedicated customer support ensure a seamless experience from browsing to delivery. Verified. Certified. Ready to ride.
Contact info
Via Monte Sabotino, 28, 20095, Cusano Milanino, Italy
- 3519570781
- help@bike-room.com
- bike-room.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
found the bike I wanted to buy
found the bike I wanted to buy. Included taxes still cheaper than in the UK. Well packaged and easy enough to put together.
19 January 2026
Reply from Bikeroom
Thank you for your review!
We’re happy to hear that you found the bike you wanted — and that even with taxes included, it still came out cheaper than in the UK. Great to know the packaging and assembly process were smooth as well.
Enjoy the ride, and thanks for choosing BikeRoom!
— The Bike-Room Team
Excellent web page
Excellent web page. Manu options amd filters.
They assembly my bike as requested.
14 January 2026
Reply from Bikeroom
Thank you for your review!
We’re glad to hear that you enjoyed our website and found the options and filters useful. It’s great to know that your bike was assembled exactly as requested.
Enjoy your new setup, and thanks for choosing BikeRoom!
— The Bike-Room Team
Just great…….
Just great…….. price, packaging, delivery and a good customer services
Nice work guys
13 January 2026
Reply from Bikeroom
Thank you for your great feedback!
We’re really happy to hear that the price, packaging, delivery, and customer service all lived up to your expectations. Nice messages like yours motivate our team every day!
— The Bike-Room Team
Great Products and Customer Service
Great Products for good prices. And I want to highlight explicit the great customer support. Thats exactly what I needed because a few parts are missing but I received everything great and in a very friendly way (without additional costs). The product itself was exactly how it was described. Great! Looking for my next bike to purchase at Bike Room.
13 January 2026
Reply from Bikeroom
Thank you for your wonderful feedback!
We’re really glad to hear that you enjoyed both the product and the price — and especially happy that our customer support could assist you quickly and kindly with the missing parts, at no extra cost. That’s exactly the experience we want every rider to have.
Great to know the bike matched the description perfectly. We’ll be here when you’re ready for the next one!
— The Bike-Room Team
Blanchi Team time trial
The shopping and question/answer efficiency of bike-room was top-notch. From order to receiving the bike in the United States was much faster than I would’ve thought. Packaged perfectly. The only downside was the surprising surcharge of United States tariff and tax. It came out to 25% total. No fault of bike-room, of course! I’m more than willing to pay that to do my part. The US economy is finally back! Total price for a team issued used bike was still less than 50% of a new model. Mine has a history of riding and winning in tours, and there’s no way I could get that deal buying used here in the states! I will definitely be glad to use bike-room again!
15 January 2026
Reply from Bikeroom
Thank you for your great review!
We’re glad to hear the shopping experience, communication, and fast delivery to the US were all top-notch, and that the packaging was perfect.
— The Bike-Room Team
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that you enjoyed both the bikes and the support from our sales team.
— The Bike-Room Team
Absolutely amazing!Colnago Master frame…
Absolutely amazing!Colnago Master frame came in excellent!! Thank you very much Bike room! Will buy again.
14 January 2026
Reply from Bikeroom
Thank you so much for your review!
We’re thrilled to hear that your Colnago Master frame arrived in excellent condition. Enjoy this beautiful piece of cycling history — and we’ll be happy to welcome you back for your next purchase!
— The Bike-Room Team
The packaging was extremely secure
The packaging was extremely secure, ensuring the product arrived in perfect condition. The customer service team was very helpful and answered all my questions thoroughly. Shipping was also fast and efficient. Highly recommended!"
12 January 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that the packaging kept everything perfectly protected, and that our customer service was helpful and thorough in answering your questions. Glad the shipping was fast and efficient too.
Thanks for recommending us!
— The Bike-Room Team
Kind and Helpful Customer Service
The Customer service was really helpful and kind. They Helped me with the Payment type and answered all the questions regarding the bike.
Once I got the bike, it was perfectly protected and the items were as described and as in the fotos. I would recommend Bikeroom.
6 November 2025
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that our customer service was helpful and kind, and that we could guide you through the payment process and answer all your questions.
Enjoy the ride!
— The Bike-Room Team
Ordered a new gravel bike
Ordered a new gravel bike.
The bike was new and arrived at the promised time, everything went as expected.
12 January 2026
Reply from Bikeroom
Thank you for your review!
We’re glad to hear that your new gravel bike arrived on time and exactly as expected. Enjoy your rides, and thanks for choosing BikeRoom!
— The Bike-Room Team
Your website is very clear and the…
Your website is very clear and the opportunities are very interesting.
After going through the entire purchasing process and receiving the bike, I highly recommend you because you are VERY PROFESSIONAL.
However, there are far too many scams on the web today.
And I would suggest that you should IMPROVE your initial EMAIL RESPONSES and HIGHLIGHT BUYERS' EXPERIENCE FEEDBACK to really EMPHASIZE the fact that you are VERY SERIOUS.
Otherwise, everything else is perfect. I even requested an invoice, and the reactivity was impressive.
Let me know if you need more comments or help to improve
12 January 2026
Reply from Bikeroom
Thank you for your thoughtful feedback!
We’re really glad you found the website clear, the offers interesting, and the whole purchase process very professional. Your recommendation means a lot.
— The Bike-Room Team
The bike itself is absolutely worthy
The bike itself is absolutely worthy. I,m very happy about it. But i need the help from my local bike shop to assemble it. Which cost me another 350 CHF.
9 January 2026
Reply from Bikeroom
Thank you for your feedback!
We’re really happy to hear that you’re satisfied with the bike itself — that’s the most important part.
We understand that additional assembly costs can be unexpected. Some setups may require assistance from a local bike shop depending on the configuration, and your comment is helpful for us to better clarify this upfront.
Thank you for your input, and enjoy your ride!
— The Bike-Room Team
My dream bike come true
I accidentally discovered my dream bike on bike-rom.com (Cofidis LOOK 795 BLADE RS with Campy Super Record) after a short consideration and correspondence back and forth with Mattia from bike-room who was extremely helpful and sent extra pictures of the bike before purchase.
I was a little nervous before the bike arrived if it was heavily used. But no, to my huge surprise even though I had seen pictures of the bike, but what you can't see in pictures, but only in reality, the whole bike appears brand new and there is not the slightest scratch or anything on the bike that makes it look used. I hadn't expected that and what a purchase.
I'm so looking forward to starting the season and getting out and cycling on it.
From when I bought it to when I received it, a little over a week passed.
Only 4 days of delivery time and packaged very safely and extremely professionally.
16 January 2026
Unprompted review
Reply from Bikeroom
Thank you so much for this fantastic and detailed review!
Mattia will be delighted to hear your feedback. Sending extra photos and ensuring full transparency before purchase is exactly the kind of service we want every rider to experience. We understand the nerves before delivery, especially with ex-team bikes, so reading that the bike arrived like new, without the slightest sign of use, makes us incredibly proud.
Enjoy the upcoming season on this amazing machine. You’re in for a lot of unforgettable rides!
— The Bike-Room Team
I found all perfect
I found all perfect
No hassle at all
Ordered my bike
Kept me updated all the way along
Highly recommend you for anybody thinking of buying a colnago
Liam
2 January 2026
Reply from Bikeroom
Thank you, Liam!
We’re really happy to hear that everything was perfect from order to delivery and that you felt well-informed throughout the process.
Enjoy your new bike, and thanks again for choosing BikeRoom!
— The Bike-Room Team
Absolutely legit way to get insanely great deals on top bikes
The company is legit. Got 10k msrp eur bike with sram red e1, dtswiss wheelset , with a final discount price that feels illegal even now lol. But it's totally legit. Got a great deal with delivery, all taxes included within EU. It's absolutely great. Took a bit longer to wait because of holidays but totally worth it. Shipped in their super protected bike box, nearly fully assembled, just put seatpost and wheels on and went to ride!
2 January 2026
Reply from Bikeroom
Thank you for your amazing review!
We’re thrilled to hear you found such an incredible deal and yes, we promise it’s totally legit!
Holiday periods can slow things down a bit, so thank you for your patience.
Enjoy every mile on your new machine!
— The Bike-Room Team
Perfect...
2 January 2026
Reply from Bikeroom
Thank you for your feedback!
We’re glad to hear everything was perfect.
— The Bike-Room Team
The team are super cool
The team are super cool, and very friendly. The bike was very competitively priced, and came as promised. Thank you...
30 December 2025
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you found our team friendly and helpful, and that your bike arrived exactly as promised at a competitive price.
Thank you again!
— The Bike-Room Team
Reply from Bikeroom
Thank you for your review!
We’re glad to hear you were satisfied with our service and that the delivery was punctual.
— The Bike-Room Team
Hello Bikeroom
Hello Bikeroom, I purchased a Bianchi Oltre RC from you. Could you please send me a receipt? (Bike model, purchase price, bike code) I need it for insurance purposes.
Many thanks and Happy New Year!
Frank Ritschel
17 December 2025
Reply from Bikeroom
Hi Frank, thank you for your message!
Of course, to receive it quickly, please write to tommaso@bike-room.com with your order number, and our team will send the document right away.
Happy New Year to you too!
— The Bike-Room Team
not really happy
Unfortunately, I had some bad experiences with Bikeroom.
First, I was told it would be better to choose a silver model instead of the red one, even though the silver one wasn't even shown on the website. When I decided to go with the silver model, a green one appeared on the homepage—nicer and cheaper than the others—but unfortunately, this model wasn't offered to me. I was persuaded to take the silver one because it was supposedly delivered a week earlier, but in the end, it arrived a week later than promised, and I had to inquire about the delivery date. Ultimately, I'm only moderately satisfied with the service.
17 December 2025
Reply from Bikeroom
Dear Urs,
Thank you for taking the time to share your experience with Bikeroom. We are truly sorry to hear that your journey with us did not fully meet your expectations.
We understand how frustrating it must have been to navigate between different color options and to feel that not all available alternatives were clearly presented. We acknowledge that the communication around availability and timing could have been clearer, and we take full responsibility for this.
We also sincerely apologize for the delivery delay and for the fact that the timeline did not match what was initially indicated. Reliability and transparency are extremely important to us, especially for purchases of this level, and we regret that we fell short on this occasion.
Your feedback is extremely valuable and helps us improve how we manage product presentation, availability, and delivery expectations. We are actively working on improving these processes to ensure a smoother and more consistent experience going forward.
Thank you again for your honest feedback.
Kind regards,
The Bikeroom Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.