Large choice of products with great prices. The next day delivery (with a supplement) is a really nice feature when you want you stuff delivered, well, the next business day! Really serious website,... See more
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This is the Online-Shop where people not only do their work well but they care about theirs customers! I’ve ordered a helmet for me and wrote in addition a email asking to deliver it to me as soon... See more
I needed some parts to arrive in two to three weeks time. In my opinion plenty of time for anything to arrive from Germany to Croatia (read: inside EU). After two weeks of waiting the parts werent e... See more
Company replied
I really like this store. Even though they charge for delivery, which means it's always the same, regardless of the order amount, I sometimes prefer to buy from them, especially if I value customer... See more
Company details
About BIKE24
Written by the company
BIKE24 is one of Europe’s leading online retailers for bikes, parts, and performance gear – and much more. From our headquarters in Dresden, Germany, we serve cycling enthusiasts, runners, swimmers, and outdoor athletes in over 70 countries. Our promise: fast delivery, fair prices, and the right gear to fuel your passion.
Build Your Ride
We believe that every rider deserves a setup that matches their goals and personality. That’s why our brand stands for one simple idea: Build Your Ride. Whether you’re chasing KOMs, exploring mountain trails, or gearing up for your first triathlon – we’ve got your back.
Our Story
Founded in 2002 in Dresden with just one employee, BIKE24 has grown into a company of over 350 passionate team members – many of them athletes themselves. What began as a small startup has become a trusted name in the sports e-commerce world, shipping more than 100,000 products from 800+ brands to customers across the globe.
Why Shop With Us?
- Expert Advice: Our team knows the gear – and how it performs.
- Wide Selection: From high-end carbon frames to everyday essentials.
- Fast Worldwide Shipping: We deliver to over 70 countries – reliably and quickly.
- Fair Prices: Great value without cutting corners.
- Trusted by Athletes: Thousands of reviews from riders and customers just like you.
Join the Ride
We’re more than just a shop – we’re part of your journey. Whether you're upgrading your race machine, prepping for a weekend ride, or trying something new, BIKE24 helps you get there. Let’s build your ride together.
Contact info
Breitscheidstraße 40, 01237 , Dresden, Germany
- +49 (0) 351 / 417 497 - 50
- reviews@bike24.net
- bike24.com
4.5
Excellent
20K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They receive 1 stars for the delivery…
They receive 1 stars for the delivery products…
They receive 4 stars for the products they sell and prices.
They receive 1 star because of the shipping and handling.
Delivery can take weeks which is not acceptable in todays standards.
14 May 2026
Unprompted review
Reply from BIKE24
Hello Antonio,
Thank you for your review. Due to the increased volume of orders as we enter the peak season, we are currently experiencing longer delivery times. These are listed on the respective product pages and are generally met. Your order has an announced delivery time of 4-8 working days (weekends and holidays excluded) and we are pretty optimistic to meet this deadline.
Best wishes, Svea // BIKE24
This is my 3rd time ordering parts from…
This is my 3rd time ordering parts from BIKE24 which are unavailable in the USA. BIKE24 has has allowed me to easily obtain these parts and have shipped directly to my home address in the USA, Thank You...!!!
13 May 2026
Unprompted review
Top service
Availability and delivery as promissed at a very competitive price, specially for the trainer which is extra heavy.
It was the main reason for purchase.
Huge selection is also a plus
7 May 2026
Unprompted review
Very Unsatisfied Customer!
Dear Bike24,
This is Mark Raymond Luce in Austria.
I purchased two sets of your Shimano Standard Brake Cable Set.
Order # 126281023
Invoice # 9003476121
The package arrived a few minutes ago.
I fully expected a full set as advertised, four cables, the two long ones for the handlebar and the two short ones for the wheel rubber brakes, that's what a standard brake cable set to me means, instead I received only two long cables for the handlebars. This is misleading and false advertising. What are you going to do about it? What I received is not what I expected and not what I thought I paid for!
Kind regards from a very unsatisfied customer!
12 May 2026
Unprompted review
Reply from BIKE24
Dear Mark, Thank you very much for your feedback regarding your order. I apologise that you did not receive your order in full, which must have been very frustrating.
As we no longer have the set in stock to send you a replacement, I will refund the purchase price directly to you. There is no need to return the brake cable set.
If you ever receive a defective order, please feel free to contact our customer service team directly by phone or email, and we will work with you to find a quick solution. To do so, please click on 'Contact & FAQ' in our online shop.
Best regards,
Christoph // BIKE24
They receive 1 stars for the delivery products…
They receive 4 stars for the products they sell.
They receive 1 star because of the shipping carrier they use. Delivery can take weeks due to GLS’s poor service.
As a result, Bike24 cannot meet delivery expectations!
12 May 2026
Unprompted review
Reply from BIKE24
Dear Robbert, Thank you very much for your feedback regarding your order.
Unfortunately, it is true that the delivery of your order is currently taking longer than promised. I apologise for this delay. Our customer service team has already contacted GLS to inquire about the current status of your shipment. We will contact you again as soon as we have an update.
Best regards,
Christoph // BIKE24
Always a good selection of products
Always a good selection of products and reasonable prices. It's easy to find and order products on the website. Orders arrive quickly :)
11 May 2026
Unprompted review
Ordered, paid but no product being shipped
Ordered May 2nd, now it is May 11th and no movement on my order , the article was in stock and I calles the service department May 6th and they gave me a long story about order volume and that my order should be dispatched May 6th or 7th. On May 8th Bike24 created a ticket with DHL since then no change. Bike24 says on their website "Thanks to our automated storage system all products marked with this icon will be shipped on the same day without additional charge if ordered before 3 p.m. (CET) on business days (Monday to Friday). As a rule, delivery takes place on the following business day."
A very sad experience with promt processing and delivery
Hi Bike24 you have not explained why my order has not been shipped 10 days after placing the order
11 May 2026
Unprompted review
Reply from BIKE24
Hello Ava,
Thank you for your feedback. I am really sorry that you need to wait longer for your order than expected. However, there seems to be a misunderstanding regarding the shipping promise. This only applies for items marked with the clock symbol. As this service is currently deactivated, you won't find any such items. All product pages transparently display the currently long shipping times.
Best wishes, Svea // BIKE24
Slow to ship
Excruciatingly slow to ship. It took them over a week to dispatch 2 tires and 2 tubes. Of course they use GLS so the shipping itself is also very slow with poor tracking.
Their prices might be good but all in all, it will have taken more than 15 days for me to receive my order. So I guess if you're not in a hurry it might be ok, but if you really need something quick, don't count on them!
30 April 2026
Unprompted review
Reply from BIKE24
Hello Guillaume,
Thank you for sharing your experience. I apologize for the long shipping preparation and the slow transport. I understand that you relied on the announced shipping time and it may have caused inconveniences that we didn't meet that goal. In the meantime, we have increased the expected shipping times further to avoid such disappointment for future orders.
Best wishes, Svea // BIKE24
Still waiting for ApplePay…
11 May 2026
Unprompted review
Very friendly to use
Very friendly to use. Always great and fast service. Never have any problems.
10 May 2026
Unprompted review
super bike shop
10 May 2026
Unprompted review
Good service and trust
9 May 2026
Unprompted review
Not all bike shops have everything you…
Not all bike shops have everything you need for a bike. These guys have bearings
This has a signigicant bearing on future places to look for bike parts.
The right ones came and are working!
"I'll be back"
9 May 2026
Unprompted review
Fair prices
Fair prices, lots of products, more you buy the cheaper the shipping. Comes in expected dates
9 May 2026
Unprompted review
Very disappointed with the delivery…
Very disappointed with the delivery service from DPD. The driver did not even attempt to deliver the package to my home. If there is no phone number or if nobody answers the phone immediately, they seem to send the parcel directly to a pickup point instead of actually trying to deliver it. This is not acceptable and defeats the purpose of home delivery.
The order was sent two times.
Im still waiting for my refund and will order from an other online seller which work with an other delivery company.
28 April 2026
Unprompted review
Reply from BIKE24
Hallo,
I am very sorry to hear about the problems with the delivery of your order and I apologize very much.
Please contact reviews@bike24.net directly, quoting your order number and detailing your complaint regarding the carrier. We would be very happy to look into the matter and offer a solution.
Thank you very much and have a nice day.
With best regards
Stefan //BIKE24
As always, a great experience
As always, a great experience. Products are always packed carefully and shipped quickly. This was my 10th order at Bike24, all of them without any issues.
5 May 2026
Unprompted review
not clear why i am not able to order…
not clear why i am not able to order more than 2 pairs of this shifter when it is stated available to ship to Singapore. I wanted 4 pairs but not allowed without any explanations.
8 May 2026
Unprompted review
Reply from BIKE24
Hello Paul,
Thank you for your feedback. We’re sorry that the ordering process was not clear for you and that you were unable to order the desired quantity in a single order.
The reason for this is a legal requirement for shipments to Singapore: the total order value must not exceed 265.00 EUR (which corresponds approximately to the local GST threshold of 400 SGD). Since we are unable to apply different tax rules within an order, this limitation is technically necessary.
For this reason, it was unfortunately not possible to order four pairs in one single order.
Best regards, Anja // BIKE24
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