Bike Assist Legal Reviews 

392
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and dedicated team members for guiding them smoothly through stressful injury and insurance claims. People also appreciate the exceptional service provided, noting that knowledgeable representatives communicate clearly and keep them well-informed at every single step of the process. Many consumers express deep gratitude for the efficient support that ultimately helped them achieve positive resolutions and compensation. Some reviewers were not happy with the communication and response times, mentioning frustrating difficulties in getting timely updates or replies to their messages. A few individuals experienced extended delays and felt left chasing information about their active cases without proper transparency.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting quick, reliable, and stress-free support.... See more

Claim

Clients share positive opinions on claim handling, highlighting professional support and regular updates.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting regular updates and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying greatly among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy they recovered not just full advised amount for various damaged items but also the interest on it. Process was very drawn out by 3rd party and Bike Assist stuck to it continued to follow up... See more

Company replied

Rated 5 out of 5 stars

I am the unfortunate broken bodied motorcyclist that still lives post catastrophic injuries sustained when knocked off . Colin Anscome & his team fought a long hard battle with the legalities of my... See more

Company replied

Rated 5 out of 5 stars

I have received an excellent support regarding my claim after my bike accident. The process started very slow, but once Pat Westwalewicz took over my case, things started to move quickly and clear. Sh... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thankyou to Ramona and Fazeer from bike assist legal team. Firstly for their professionalism and secondly for their support throughout the claim process. It had been rath... See more

Company replied


Company details

  1. Personal Injury Lawyer

Written by the company

BIKE ASSIST LEGAL specialises in representing personal injury claims for motorcyclists and scooter riders who have been involved in road traffic accidents and who have been injured and/or suffered damage to their motorcycles/scooters as a result of the...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(392)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

445943.001 Shabeena was absolutely…

445943.001 Shabeena was absolutely fantastic. Professional, kind and happy to help. I would give bike assist and Shabeena all the stars 5 doesn't do them justice. Thank you so much.

16 June 2025
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Thank for for taking the time to leave a review.

Rated 5 out of 5 stars

Communication is top notch!

The communication is precise and to the point, you always know where you stand and what the company is doing for you. Nikki Maltman has been battling for me since day one in trying to get what I deserved and she has done just that! I couldn’t thank Nikki or her team and Bike Assist Legal enough for all their help!

17 June 2025
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

praising Danny Crudge

Absolutely amazing service I had help with my case from Danny Crudge he is a real asset to the company and was very helpful speaking clearly and honestly all the way through the process and giving me phenomenal support, I do believe that I would not have got through this with out his support and he deserves a bonus after everything he's helped me with and is a credit to the company

13 June 2025
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review. Danny will b very please to read your kind words.

Rated 5 out of 5 stars

Reece Whitwell.

I was under the instruction of Reece Whitwell throughout the claim and honestly he is a major asset to your team. He made the process simple, smooth and stress free for a claim of this size. Top bloke!

5 June 2025
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review. We will ensure that your kind words are passed on to Reece.

Rated 5 out of 5 stars

Safe hands

Great service throughout a stressful case. Jan Moss was assigned to my case. He took me through what was required from me, step by step. He was very quick to communicate updates, provided clear guidance on the proceedings and generally made it easy and clear to me what I needed to do and when. Great communication both over the phone and via email. I would definitely recommend this company, and Jan in particular.

22 May 2025
Unprompted review
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Reply from Bike Assist Legal

Many thanks for taking the time to leave a review. Jan will be very please to read your kind words.

Rated 5 out of 5 stars

Nothing but praise and gratitude to…

Nothing but praise and gratitude to bike assist legal, as mentioned in other reviews I also went through a few case handlers to find the one best suited to my claim. That handler was Sally Harding, a true professional assisting me every step of the way. Honest advice and fantastic communication. If you need a claim this is the place to go. Thank you

13 May 2025
Unprompted review
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Reply from Bike Assist Legal

Thank for you taking the time to leave a review. Sally will be very pleased to read your kind words.

Rated 5 out of 5 stars

Amazing Service

Bike Assist did a great job with my claim and were professional and honest. I did have to go through many different caseworkers however Chloe Smith was amazing and gave me really honest and straight to the point advice. I hope no one has to go through a claim but if they had to Bike assist did wonderfully.

2 May 2025
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review! It's always great to hear from another happy client.

Rated 5 out of 5 stars

I feel wonderful and grateful to…

I feel wonderful and grateful to everyone specially Abe and mr Simon
Very professional very friendly and their job is on point
I recommend to anyone who’s watching my review and off course I will recommend my friends and family in future
Thanks to bike assist legal

25 April 2025
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review.

Rated 5 out of 5 stars

I would like to thank Shabeena Fazal…

I would like to thank Shabeena Fazal for her work on dealing with my claim. It was a lengthy challenge, but with her patience and guiding me through every step of the process,I couldn’t have asked for a better representative.
Thanks again to Shabeena Fazal and Bike Assist.
Re:460414.001

23 April 2025
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Thanks for taking the time to leave a review. Shabeena and the team will be very pleased to read your kind words.

Rated 5 out of 5 stars

Thank you Bike Assist Legal

I would like to thank bike assist legal for taking up my legal fight when I was knocked off my motorcycle along with my daughter and guiding us too a 100% successful claim.
Not least to Darren Wardil who patiently and professionally guided me through the legal minefield explaining everything and keeping me up to date at all stages.
Thank you Bike Assist.

14 April 2025
Unprompted review
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Reply from Bike Assist Legal

Thank you for leaving a review. We will ensure that your kind words are passed on to Darren.

Rated 5 out of 5 stars

Reese was very polite and very helpful…

Reese was very polite and very helpful a really knowledgeable professional 100% recommend him, thank you for making the process so easy and stress free, I owe you a beer 🍺 thank you

11 April 2025
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

I would like to thank Shabeena Fazal…

I would like to thank Shabeena Fazal for her help with my accident claim. Although it was a long winded process of 2years 5months she kept me informed and updated during the whole process. The court verdict went my way and my claim has now been settled. So thank you for organising and checking all the paperwork that was required was correct and in order.

28 March 2025
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review. We will ensure that Shabeena and team receive your kind words.

Rated 5 out of 5 stars

Thank you thank the company for recovering money…

thank the company for recovering money for my damaged motorbike items the amount was not small £600 thank you very much Mr. Dylan Kadima great job

2 April 2025
Unprompted review
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Reply from Bike Assist Legal

Many thanks for taking the time to leave a review. Dylan will be very pleased to read your kind words.

Rated 1 out of 5 stars

No OPTION for NO STARS

No option for 1 star.
Awful firm.

Poor communication. Legal side equally pathetic. Each person I spoke to contradicted the previous one. Clueless and disorganised.
Just horrible, awful, dreadful firm

DO NOT USE THEM

20 March 2025
Unprompted review
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Reply from Bike Assist Legal

We are sorry that our level of service has not met your expectations. We understand that you are currently liaising with one of our senior managers to discuss your concerns.

Rated 5 out of 5 stars

Dylan was excellent, successfully claimed for bike and damaged kit too.

Dylan handled it all fantastically well. He kept in constant communication and explained what can be quite complicated legal stuff in a simple way. As well as a good settlement for the motorbike Dylan was also successful in claiming for my crash helmet which was damaged too. It is all to easy to forget your kit when claiming so that was an added bonus.

20 March 2025
Unprompted review
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Reply from Bike Assist Legal

Many thanks for taking the time to leave a review. Dylan will be very pleased to read your 5* Review!

Rated 5 out of 5 stars

Vickie is great.

Vickie was diligent, had strong perseverance and supportive of me throughout the whole process. Great job, well done !

19 March 2025
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Thanks for leaving a review.

Rated 5 out of 5 stars

Motorcycle acccident

Throughout my experience dealing with this company and in particular Faisal who handled my case from start to finish, they have been professional, understanding and more than helpful. They always have kept me informed and up to date with the process, I found them to be very thorough in every aspect. I would not hesitate to recommend this company to any person needing their expertise.

12 March 2025
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Many thanks for leaving a review. We will ensure that your kind words are passed on to Faisal.

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