I've taken my electric bike in twice — today because I cycled into a tree and damaged the whole gear mechanism. Great service, really knowledgeable. Impressively, if they can't help you, they'll point... See more
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My order didn’t arrive, after a few weeks contacted bike boom to let them know. Immediately responded by contacting me and putting a new product in the post with the message if two arrive pass one on... See more
Company replied
You have asked me to leave a review for goods that have not arrived. That would be one star review then! Stop using Hermes to deliver your items, they are terrible and make your service terrible. Use... See more
Great price for what is essentially a brand new bike, with a few scratches l. My granddaughter loves it. It was all put together for us, ready for her birthday and the chap was really helpful staying... See more
Company details
Written by the company
Bike Boom want to keep its community rolling. Offering good value servicing and honest advice. We are a small bicycle workshop run by human beings. IF YOUR ONLINE ORDER IS LATE PLEASE CALL US. We are real people and sometimes mistakes happen or people get ill or things get forgotten or packages get lost etc We are here to help make sure you get your order. All bikes are welcome. Cargo bikes, e-bikes, folding bikes are what we specialise in as well as refurbishing bikes - check out our custom builds too! Wheel building, bike building, frame re-spraying, it's all done in our unit. Come over for a chat about our next bike project.
Contact info
Unit 3 Block 3 Chalex Industrial Estate, BN42 4NH, Brighton, United Kingdom
- 01273 905920
- hello@bikeboom.co.uk
- bikeboom.co.uk
4.0
Great
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
didn't have the product they advertised
15 January 2024
Scooter was damaged on unpacking
Scooter was damaged on unpacking. Have emailed but not received a response, now three days since email sent
28 December 2023
Order the bike on the 7 th of December…
Order the bike on the 7 th of December didn’t arrive till the 20th
Stressed as couldn’t tell a child no bike !
Threatened to drive down to get another one.
Have given 2 stars because the owner at bike boom answered the phone, my questions and was polite and helpful.
However the communication between the seller and UPS was poor.
The seller informed me that UPS had not collected bikes including those left outside and he’d had to go back and put away.
UPS was very difficult to get a reply from and the site transferred me to SHOP.
Eventually got UPS to update delivery. That changed twice and then came on a different date. Luckily I was home. The delivery guy told me today was the first time he’d seen the bike.
I know Christmas can be difficult and busy but I ordered well in time for Christmas.
The communication between the delivery group UPS and the seller needs to improve or change to another company.
Grandson loved the bike, nana’s don’t like to be messed about !
7 December 2023
Item was as described
Item was as described and immediately available on collection. Served with politeness and a smile. Thank you :)
10 December 2023
Went above and beyond to help when I…
Went above and beyond to help when I needed to add something to my order.
14 December 2023
Good product
7 December 2023
Great friendly service
Great friendly service, fast shipment, well packaged… just what we ordered. 10/10 would order again
17 December 2023
Quick delivery and great quality
3 December 2023
Great service!
Great service, and a quick delivery.
I will definitely use Bike Boom again.
Thanks!
24 October 2023
Fantastic customer service
Fantastic customer service, I highly recommend Bike Boom to everyone!
11 October 2023
Have not received product for over a…
Have not received product for over a week. Courier has not received order. Emailed bike boom 3 days ago. Still have not received reply as to what has happened with my order.
23 October 2023
Reply from Bike Boom!
Sorry Mike, it was this particular colourway that has been discontinued so we contacted you to see if you wanted an alternative colour or a refund, you chose the latter which was processed immediately. Unfortunately stock errors can occur when stock levels are close to zero. We value reviews like yours because it makes us see what we could have done to improve our service.
Great service and great products
Great service and great products. Arrived quickly and as advertised.
25 August 2023
I have not received my order as yet.
I have not received my order as yet. It is within the dates given for delivery.
19 July 2023
Value for money
Great price for what is essentially a brand new bike, with a few scratches l. My granddaughter loves it. It was all put together for us, ready for her birthday and the chap was really helpful staying open waiting for us to collect it!! Would definitely recommend them if you are looking for new wheels!!!
5 July 2023
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