BikeFair Reviews 133

My experience with Bikefair was awesome. Communication was very good throughout the whole process. From the beginning, Robin was very helpful and supported me in every aspect. The bike arrived on time and was exactly as described.

The bike had a very worn chain, play in the handlebar bearings, a damaged shifter, and a chain guard taped up. There's a large scar on the rear wheel rim where an old AXA lock was cut out with an angle grinder. The frame and wheels are straight.

The collaboration with Bikefair is fantastic; they are easy to reach and resolve problems quickly. As a bicycle mechanic, I sell many second-hand bikes through Bikefair, and it is going really well.

BikeFair is a serious, committed, and efficient company. We have witnessed their hard work and growth over the years, and we are pleased to work together, providing quality and good service.

Bikefair took my money then didn't deliver the bike.
They keep saying I cancelled it. I didn't.
They don't know which bikes they are the seller for, and which have been sold.

These nice people of BikeFair helped me trough a long proces of orientation in buying , paying and even cancelling the buy of a secondhand bike - Never heard of them…I, a terrible nitwit
on bicycles, framesizes , Marktplaats, and online commerce , found myself chatting along with a certain Robin as if we were both humans and not seller and buyer - He really reacted on every single stupid or worried question of mine with patience and empathy- when after all the buy had to be cancelled it was Jan who communicated in exactly the same sweet and clear way. These guys and this company deserve your trust and as many buyers as possible ( I wish I had read all their informative and funny pages beforehand !) They are TOP !

I had a great experience purchasing my bike through BikeFair. The process was smooth, transparent, and well-organized.

I especially want to thank Magdalena for her wonderful support — she was extremely kind, responsive, and professional throughout the whole process. Thanks to her quick and helpful communication, everything was handled efficiently and with care.

Highly recommend BikeFair for anyone looking for a reliable and trustworthy platform to buy a used bike! ⭐⭐⭐⭐⭐

Very quick delivery. The bike was cheap and in good shape!!

Bought a new bike via Bikefair and sold my "old" bike. The platform/service focuses on bikes only, and therefore, it's more secure and trustworthy than other marketplaces.

The new bike got delivered and was pre-installed, ready to use! Sold the bike for a very good price, I assume because of the wide user reach :)

I bought a good quality bike off BikeFair and it was a flawless experience. They have put a lot of thought into making it easy to search for a very specific bike. I bought a bike in the Netherlands, from South Africa, in anticipation of an upcoming bike trekking tour, and at no stage did I feel uncomfortable with buying remotely. I also asked for more photographs which were given willingly.

I also had a few queries after the purchase and the person who answered was 100 percent on point and very friendly. It is rare nowadays to actually converse with someone who you feel is not a bot or doesn't care.

I can highly recommend this website.

Bike never shipped and it took six weeks to get a refund. Don’t think I ever would have gotten my money back if it wasn't for PayPal.

Was a bit skeptical at first given the whole stolen bike market in Amsterdam but the process has been smooth and the bike I received was fast and in great condition! The BikeFair staff were all really friendly and highly responsive which is very much appreciated. Definitely will recommend!

My main reason for using this platform, is that they say they will forward the placed advertisement to 'marktplaats.nl' and Facebook.
After waiting for about a week, and my bike ad didn't show up on above mentioned platforms, I contacted bikefair.org asking about this. They replied that the link to those sites were out of order.
I then posted my bike ad to 'marktplaats.nl' myself, which resulted in a quick sale of my bike fortunately.

All contacts with BikeFair were great , their logistics were great and instant and timely communications were great.

Will use this service again and recommend to others.

Shawn

The seller had accidentally sold the bike I bought a few hours prior to my purchase. The BikeFair team arranged that a replacement was found without either party losing out in the end. Thanks so much!!

I bought a road bike 300 euros it broke on the first ride the chain when i was changing gears + i spend 39 euros on shipping + 9 euros in a kind of insurance that did not help me in anything just go the decathlon and buy something new with the same money cause they will not help u if you buy something that breaks right away

I had a good experience with Bikefair. Craig was very helpful and responsive. I bought a bike from their website but the seller didn’t respond so Craig went through similar bikes in the website and sent me the options in an email. He even compared two options and helped me to decide. Shipping was very quick as well. I will absolute recommend bikefair if you are after a used bike. They are truely a five-star business.

Very smooth experience. After weeks of monitoring the site I found a bike that fit my exact criteria, bought it, and it was delivered the next day (with excellent communication from the courier). The listing was accurate and the bike is great.

I’m a Canadian who bought an e-biike from Bikefair for an upcoming vacation in NL. Very responsive communication, and flexible delivery to a Dutch cousin’s home. Thanks! RvdZ

BikeFair is one of the best experiences I've had with customer service in the Netherlands. Coincidentally, I was purchasing a new bike for my daughter at the same time I was purchasing a bike for myself on BikeFair. The experiences were so completely different, let's just say I will ONLY be purchasing bike from BikeFair from this point forward.