Bike Shippa Reviews 13

Bikeshippa claimed to be able to ship my bike from the UK to Germany in a week. The bike was sent on August 4th 2025, it is now October 29th 2025 and the bike is yet to arrive, perhaps lost, who knows.

I say that because Bikeshippa's Sales Director, Jason Clare has gone awol, blocked me on WhatsApp and not responding to emails. Dreadful customer service considering the near 200 Euros they charge for shipping.

I would not suggest using, if you want to see your bike again.

All was great with this business until it wasn’t. Jason was super responsive when he was trying to land the deal. He assured us our bikes were insured and gave no specific packing instructions. The bikes were carefully packed with spacers etc and surrounded by 10m of bubble wrap. One arrived crushed. Jason tells that UPS won’t pay the insurance because ‘the bike wasn’t packed properly and could have been damaged before packing’. The latter despite never asking for proof of no damage before packing. Clearly ludicrous. He won’t send us a PDS of the insurance cover or show evidence of the communication with the insurer. We can only assume he never paid for insurance. I would recommend do not touch. Steer very very clear.

There was previously a break down in communication with the company that has been satisfactory resolved, thank you for Jason, even when he was on holiday resolving this. I have no hesitation in recommending this company.
Kenny Harper

We were on holiday and used the bike shipping service by Bike Shippa. I was really impressed with how fast everything was — the team were so helpful, explained everything clearly, responded quickly, and stayed in touch throughout.

Thanks to them, my husband and I were able to make our dream come true — cycling near Mont Blanc and around Geneva and Lake Annecy.

We’re so grateful to the whole team for making this possible.

Good service, would highly recommend

I used this company at the end of my bikepacking trip, and needed to ship my bike from the UK to Canada, on a time sensitive basis before I was flying out to another country. The price was really good compared to other offerings I had seen - cost about $500 CAD plus a small import fee (charged at Canadian border).

I was told by Jason that I could either get my bike picked up by a UPS truck at a specific address, or I could drop it off at a UPS store. I chose the latter option as I was arriving in an unfamiliar city at the end of my trip, and I had informed him of the specific city I would be ending in. However, on the day I needed to drop it off, I realized that the UPS locations available in that city did not accept bike boxes at all due to size, and I had to make an expensive and inconvienent trip to a nearby city to find a place to actually drop it off, which was honestly quite stressful.

I informed him of this issue and he never responded to my email. To be fair my bike did get delivered, and UPS tracking worked well, although I probably wont use this service again.

Hello Bike Shippa, I absolutely love the bike! Every detail is incredible, and the overall design exceeded my expectations. It's surprisingly lightweight and performs exceptionally well — truly a great representation of your brand.

Thank you for the smooth and direct delivery to my home in Dubai. I’m 100% satisfied and will definitely recommend Bike Shippa to my friends!

4 of us went to Madrid and used this service for the first time. Tom who we dealt with was at the end of the phone if we needed him and it all went very smoothly. Thoroughly recommend it and we are already looking at doing it again.

Super convenient.. Got it picked on time and delivered on time.. Great service

Great service I had to ship my bike to Poland from the UK and service was simple and 50% less than what DHL quoted me i was in shock how expensive they were. Thanks tom @ bike shippa for making it seamless.

Shipped my bike to America, so easy.. spoke to Jason he helped me give all the details needed to get the ball rolling! Fair price too

Excellent company would definitely recommend