Bikester Reviews 3,775

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered a mountainbike. Delivery took a couple of days longer than advertised, but as it was during the holidays and during a big sale I wasn't too bothered. Delivery went smooth. Packaging was fine.... See more

Rated 4 out of 5 stars

Bikester has good price-quality products. I have ordered twice within a few years and everything was fine. Last time I could not pay by IDEAL unfortunatily, which is the main online payment methode in... See more

Rated 5 out of 5 stars

Great price (on special). Delivery was on time, and easy to assemble. Good quality bike, especially for the price - solid, clean lines, nice paint job. Braking is decent quality. Gearing is also... See more

Rated 4 out of 5 stars

Information on one product was too global, turned out to be a less value product in my opinion. Return forms with hand writing and patiënt with credit card only is cumbersome. Other than that, great... See more

Company details

  1. Bicycle Shop
  2. Bike accessories store

Written by the company

Van fietsen bestaan er ondertussen vele verschillende merken voor verschillende gebruiksdoelen. In onze webshop vind je gunstig geprijsde fietsen, accessoires en fietsonderdelen van maar liefst 500 top fietsmerken Cube fietsen voor dagelijks gebruik en sport Kinderfietsen van Puky Schwalbe en Continental fietsbanden Fietshelmen van Giro, Bell of Kast Fietsschoenen en fietsonderdelen van Shimano Ook voor fietskleding ben je bij fietsspecialist Bikester aan het juiste adres om de beste merken te vinden. We hebben onder ander kleding van VAUDE, Pearl iZumi en The North Face in het assortiment. En voor diegenen met een lager budget hebben we hoogwaardige alternatieven zoals Ortler toerfietsen, Axant fietskleding of Red Cycling Products fietsaccessoires.


Contact info

3.5

Average

TrustScore 3.5 out of 5

4K reviews

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Rated 1 out of 5 stars

10 days delay and counting, #NeverAgain

I placed my order online and it claimed I would get it delivered between 2-3 business days.

I reached out to customer service, and they responded with a generic excuse and mentioned that they would deliver the goods that week.

3 days went by, and still not even a notification with a track and trace number to check on my order.

Finally after 10 days of having made the original order I get a track and trace, but the track and trace is the worst I have ever seen in my life, and gives no insights into when your order will be delivered.

Bikester has turned my excitement into frustration really quick with their sub-par service, and I will NEVER order from them again.

I hope that I still get my order delivered after this review, since from the other reviews I'm seeing they tend to ignore customers that wish for a refund when something doesn't goes as expected.

5 June 2023
Unprompted review
Rated 1 out of 5 stars

ideal... pain in the backside!

When I placed the order, I selected to pay by IDEAL. I went to get my card and scanner as this time it would not let me use my mobile app. By the time I found both, it had timed out. So when I refreshed the page, all 12 items had been taken out of my shopping backet.... which meant i had to go and find all items again. must have taken an extra 30 minutes... annoying!

24 May 2023
Unprompted review
Rated 2 out of 5 stars

Again a delayed delivery of 3-6 days

Again a delayed delivery of 3-6 days, which is unacceptable for a webshop. I requires me to take an extra day off from work, in order to receive the parcel. Bad service also concerning my complaint. In short, even thoufh the prices are attractive, I would not recommend Bikester to anyone anymore.

16 May 2023
Unprompted review
Rated 1 out of 5 stars

Received a broken shoe, with the broken part taped to it.

I ordered cycling shoes. When I received them, the shoes were obviously lightly used and broken. The broken part (a screw hole housing, where the cleats connect) was actually taped to the shoe. As if they just send me someone else’s returned goods. It was a really bad experience.

10 May 2023
Unprompted review
Rated 1 out of 5 stars

Defect bike

I ordered a bike, unfortunately it was a manufacturer defect. Then, I received another one and it was also a defect. I had to return both and order a new one again. It took more than a month and I still don’t have my new bike yet. Good thing is the customer service was good and responded quickly.

4 April 2023
Unprompted review
Rated 3 out of 5 stars

I like the stock position

I like the stock position, you have what we need and good prices.
The delivery time was a bit long in my case 1 week

8 February 2023
Unprompted review
Bikester logo

Reply from Bikester

Hartelijk dank voor uw feedback!

Wij zijn constant bezig om onze dienstverlening te verbeteren. Daarom zijn wij dankbaar voor de door u genomen moeite om hieraan bij te dragen. Wij zullen uw feedback doorgeven aan de verantwoordelijke afdeling.

Voor verdere vragen of opmerkingen kunt u vanzelfsprekend bij ons terecht.

Rated 2 out of 5 stars

The pedals are poorly assembled

The pedals are poorly assembled, the thread is cut out incorrectly and there is oscillation when pedaling

25 February 2023
Unprompted review
Bikester logo

Reply from Bikester

Gelieve hiervoor contact op te nemen via het contactformulier. De productadviseuren helpen u hier graag verder.

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