BillAdvisor.com Reviews 

350
•
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

Had this long ago, and thought I had already canceled this due to not seeing much savings. I did get the "we found you savings on your tv/internet but the company needs to come over to upgrade the ins... See more

Company replied

Rated 1 out of 5 stars

UPDATE: someone finally answered the phone after submitting this review. Amazing how people get off their butts and do their job after a bad review. Trying to get someone on the phone is literally... See more

Company replied

Rated 3 out of 5 stars

They did manage to get a couple of my bills lowered, nothing drastic but a few bucks lower. I recently moved and a few of my utilities changed as well as my cell phone carrier it seemed almost imposs... See more

Rated 5 out of 5 stars

Awesome, I will save $5027.28 with just two companies (cable and cell phone) that you guys have helped me with. I'm also going to try to get more savings with my home, auto and rental properties, as... See more

Company replied

Company details

  1. Electronics & Technology

Information provided by various external sources

Lower your bills & your frustration with BillAdvisor. Pay less for your monthly services without reducing quality, or get a better deal with another provider.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

350 reviews

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2.4

All reviews

(350)

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Rated 5 out of 5 stars

I enjoyed by experience with …Kip

I enjoyed by experience with BillAdvisor.com. The first person I talked to
informed me of how the plan worked. He explained things to my satisfaction.
In addition, he was very informative in explaining the process at BillAdvisor.
I was connected to Kip and he made sure I was aware of the process.
Then Bill and I talked about what services I was looking for at this time.
Cable TV, internet, and phone package was the first one that we tackled. After talking to AT&T, we moved to Comcast and found a better
deal which allowed me to save more money on a two year plan. Next,
we call American Light and Power and received an excellent offer from them. I signed up for a two year plan. I was very happy with the plan.
My energy costs will be much lower. Kip and I also talked about
auto and house insurance for next year. He also sent me an email
that contained information on credit cards and ways to save.
I found Kip to be extremely helpful, courteous, and knowledgeable.
I look forward to him helping me in the fall with auto and home insurance.

18 January 2018
Unprompted review
Rated 1 out of 5 stars

They tell you your account is only "pre …

They tell you your account is only "pre Authorized" once you give them your card info on the website, That is not true! read all the fine print ! if you dont jump through all there hoops in 3 days they will charge your card $108.24 then justify it as your fault. These guys all kinds of shady. BeWare

17 January 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hi Philip,

We're sorry to hear you weren't pleased with your initial experience.
We strive for transparency and welcome feedback like yours so we can continually improve. Our policy is to contact new members as soon as possible and it seems we fell short.

Please feel free to contact us at your earliest convenience at help@billadvisor.com or by calling/texting 855-821-4040.

Rated 5 out of 5 stars

I believe my savings are up to 200 per …

I believe my savings are up to 200 per month on internet,tv, and cell phone. Still have electric bill to go. This has been unexpectedly profitable for me and their reps are very profesisional. I did did not have to change a single vendor.

10 January 2018
Unprompted review
Rated 1 out of 5 stars

I am being charged

I am being charged, worked with one person on my phone and cannot get into the website to do more.

24 December 2017
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hello Huff,

Thanks for providing your honest feedback, and we're so sorry to hear you're having difficulty.
We are happy to save you money and anticipate additional savings on your bills — but, unfortunately, we have not been able to connect with you.

Please note that we will continue to try the phone number we have on file from a phone number beginning in either 855 or 1-855. You can also contact us at your earliest convenience at 1-855-821-4571 or at help@billadvisor.com. Thank you.

Rated 5 out of 5 stars

Pearl was the best

Pearl was the best. She helped me get pricing for life with century link and a big drop in my celll phone bill with verizon! I can't wait to see wht she does next.

22 December 2017
Unprompted review
Rated 1 out of 5 stars

No one got back with me about my other …

No one got back with me about my other bills only did the two basic bills cable andphone I signed a one-year contract the two bills they help me with did not lower them just give a credit still waiting on somebody to call me about my insurance light bill car surance man this seem like a waste of time

22 December 2017
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hello Johnson,

Thank you for your honest feedback and for bringing this to our attention.

It seems we still need additional information for you in order to proceed with optimizing your insurance rates. We'll have someone from TGS Insurance Agency, a BillAdvisor company, contact you today. within normal business hours. While we're still working through finding better rates for your other bill, it seems you may already have the best rate available for your cell phone plan.

Please message us at help@billadvisor.com if the savings on your television service are satisfactory, or if you need additional assistance.

Thank you & have a great day!

Rated 4 out of 5 stars

i was skeptical at first

i was skeptical at first, but the savings are real. i haggled down to what i thought was the best deal at $160/mo for cable/internet and then BA called them and got it down to $110. $600/year on just cable and internet! saving another $600/year on electricity.

the only reason it's 4 stars and not 5 is because i have spent waaaayyy too much time on the phone figuring things out. it's worth it, but the process is not perfect.

18 December 2017
Unprompted review
Rated 4 out of 5 stars

Good but over zealous.

Kind of pushy. Didn't expect that. Most of the recommendations I had already considered. Good recommendations, though. Had trouble with their web site. Was not successful in getting signed on. Will get further assistance after the weekend. Their phone service did not allow contact over the weekend.

17 December 2017
Unprompted review
Rated 5 out of 5 stars

OH, MY to BillAdvisor!

I figured BillAdvisor would be able to save me a noticeable amount of money in my internet, TV, house phone, alarm monitoring, & utilities. And they did. But when they found new providers for my insurance, I was FLABBERGASTED at the savings!

17 December 2017
Unprompted review
Rated 5 out of 5 stars

Money Savings Are Real!

Pearl did an outstanding job of explaining the program. She has already saved us $20 monthly on our Sprint bill.

16 December 2017
Unprompted review
Rated 1 out of 5 stars

If I could give lower I would

If I could give lower I would. After being given a free month, apparently that makes you a paying customer and they charger your account even after asking them to cancel your services. After taking out 2 months in a row after asking them to stop the representative I spoke with was extremely rude and I have never been spoken to like that (especially after being taken advantage of). Her tone and raising her voice at me should not be tolerated. Instead of trying to fix the situation, she instead belittled me and wouldn't refund me for services that I did not even use. Ridiculous if you ask me and I will make sure no one I know is taken advantage of like me

11 December 2017
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hi Missy,

I am sorry we have not met your expectations as customer of BillAdvisor. Our goal is to provide savings to our customers and not cause further frustration. We will be reaching out to you today. However, if we miss you, please email us at help@billadvisor.com with a convenient time to call. Thanks for your feedback.

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