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Siamo BillaRicambi, un’azienda specializzata nella vendita di ricambi e accessori, nata con l’obiettivo di offrire ai nostri clienti prodotti affidabili, un servizio rapido e un’assistenza attenta. Ogni giorno lavoriamo per rendere l’esperienza d’acquisto semplice, sicura e soddisfacente, mettendo al centro le esigenze di chi sceglie di affidarsi a noi. Per noi ogni cliente è importante. Ascoltiamo con attenzione suggerimenti, opinioni e recensioni, perché crediamo che i feedback siano fondamentali per crescere e migliorare costantemente il nostro servizio. Il nostro impegno è quello di offrire sempre maggiore qualità, trasparenza e supporto, correggendo eventuali criticità e valorizzando ciò che funziona meglio. La fiducia dei nostri clienti è il motore del nostro lavoro. Grazie per aver scelto BillaRicambi e per condividere la tua esperienza: il tuo parere ci aiuta a migliorare ogni giorno.
3.7
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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Dont buy parts on this website! Website says the item is in stock, and when you order, you get a mail that the items isnt available. They take your money, and doesnt pay them back. No answers.
I ordered a float chamber, which was the main reason for my purchase, and paid €19 for shipping. I only added brake parts to justify the high shipping cost.
After placing the order, I was informed that the main item was out of stock and it was refunded — but only after the order had already been processed. I was not informed about this beforehand and was not given the option to cancel the order.
As a result, I ended up paying high shipping costs for items I would not have ordered on their own.
Customer support has been unresponsive to follow-up emails, and no clear solution has been offered.
Overall, this was a disappointing experience due to inaccurate stock information, lack of communication, and poor handling of the situation.
Reply from Billaricambi
Dear customer,
thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations. Our website is constantly updated with product availability, but in some cases stock levels may change during order processing due to warehouse updates or simultaneous orders.
When the unavailable item was identified, it was promptly refunded. We understand that this may have caused inconvenience, especially considering the shipping cost, but our team always tries to process orders as quickly as possible and manage any unavailable items correctly.
For further information or faster support, we kindly invite you to contact us via WhatsApp at the number shown on our website. This is usually the quickest way to receive assistance and review the case in detail.
Kind regards,
Billaricambi
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