Josh D comes to our office to service the taps and attend to any faults that arise. He is always friendly, helpful, and communicates clearly what work has been carried out and what may be needed next.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great help over the phone, great help on site. An engineer, Josh D, who came today sorted the issue quickly. Instructions were given if we experience the same issue in the future. Thank you!
Company replied
I’m very pleased with the recent water filter installation. The entire process was smooth, efficient, and professionally handled from start to finish. Karolis did an excellent job, he was punctual,... See more
Company replied
My experience with Billi was made a lot easier due to the extremely helpful Rey in the Client Care Team. Rey was in touch constantly and was very informative throughout. Every company needs a Rey in t... See more
Company replied
4.9
Excellent
351 reviews
No history of asking for reviews
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Customer service
Karolis was rude to staff members. Customer service is shocking. Don’t rate his attitude at all
14 January 2025
Unprompted review
Reply from Billi Uk
Hi Chloe,
I am so sorry that you have had a negative experience with us. We take reviews such as this very seriously and I would like to investigate this for you. Could you please reply to our request for information via Trustpilot with your contact details so that we can discuss this further?
Thank you,
Laura
Reply from Billi Uk
Hi!
Thank you for your review and putting your trust in us.
I have passed your kind words onto Karolis.
Thank you for choosing Billi, and please continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Billi taps.
Billi taps have been onsite since June 2024. From the initial planning stages to the instalment and the one call out regarding a gas valve issue, the communication and quick response throughout have been fantastic. We receive weekly updates and Laura with her team of engineers are always available to answer any queries.
14 January 2025
Unprompted review
Reply from Billi Uk
Hi Billy,
Thank you for your review and putting your trust in us.
I have passed your kind words onto Laura.
Thank you for choosing Billi, and please continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Billi
I work with Billi on a regular basis, they maintain 41 Billi Taps for me on our site. In the past 18 months that personally have been dealing with them I have always found that they are extremely helpful and nothing is too much trouble.
Laura is the kingpin with whom I deal with directly to arrange repairs, servicing etc, communication is always fast and issues resolved very quickly.
I have had dealings with a few of their engineers mainly Dan & Lee, both of whom are very professional, knowledgeable and are great ambassadors for the company
13 January 2025
Unprompted review
Reply from Billi Uk
Hi Bob,
Thank you for your review - I'm delighted to hear regarding your positive experience!
I have passed your kind words onto Laura, Dan and Lee.
Thank you for choosing Billi, and please continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Eddy is an excellent engineer
Eddy is an excellent engineer. He is always helpful and does a great job. We have used Billi for the last 7 years.
13 January 2025
Unprompted review
Reply from Billi Uk
Hi Angela,
Thank you for your review and kind words regarding Eddy!
I have passed your kind words onto him.
Thank you for choosing Billi, and please continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Karolis
Karolis, the engineer was fantastic and repaired our Billi tap. My only criticism is the amount of time it took to get an appointment. Thank you Karolis
10 January 2025
Unprompted review
Reply from Billi Uk
Good Morning,
Thank you for your feedback, I am so glad you had a positive experience with our engineer Karolis.
I would like to look into the delay in your appointment if you could please respond to our additional information request with the details and I can investigate,
Thanks again,
Laura
Brilliant service and products
The service from the Billi UK team is phenomenal. Their products are top quality, while Laura and the team are very supportive, responsive and pay great attention to detail - a truly 5-star service. Cannot recommend them enough!
10 January 2025
Unprompted review
Reply from Billi Uk
Good Morning Harry,
Thank you so much for such a positive review, I will make sure Laura and the team are advised of your kind words and we look forward to continuing to provide excellent customer service for you in the future,
Thanks again,
Laura
Strongly recommend!
Great quality equipment, much better than other available on the market (we've checked!). Very polite and professional Customer Service providing immediate assistance & advice. Highly qualified engineers - always very helpful.
1 August 2024
Unprompted review
Reply from Billi Uk
Good Morning Isabel,
Thank you so much for taking the time to give us such a fantastic review. I am so glad you are enjoying your Billi taps,
Thanks again,
Laura
Brad was very attentive and done a…
Brad was very attentive and done a great job. he explained what steps i can take incase situations arise that i can do a quick fix on which was very handy. Lovely chap and would recommend!
8 January 2025
Unprompted review
Reply from Billi Uk
Hi,
Thank you for your kind words! I have passed this onto Bradley.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
Great service
Very efficient service if machines today. Billi taps are great in the workplace.
8 January 2025
Unprompted review
Reply from Billi Uk
Hi Barry,
Thank you for your kind words! We really appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
EXCELLENT
Karolis has been servicing ADP for quite some time now.
Every visit is carried out in a polite and professional manner.
Thanks Karolis
7 January 2025
Unprompted review
Reply from Billi Uk
Hi Karen,
Thank you for your kind words! I have passed this onto Karolis.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
Brad visited our building this morning
Brad visited our building this morning.
All the units were fixed. He is absolutely a pleasure to work with.Professional and detailed. Thank you!!
6 January 2025
Unprompted review
Reply from Billi Uk
Hi Marta,
Thank you for your kind words! I have passed this onto Bradley.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
Quick and professional visit from Brad
Quick and professional visit from Brad. Had a Billi Quadra tap with an internal leak - a minor part failed. Brad arrived, and 30mins later it was all up and running. When I asked what the issue was he explained in a patient, clear and concise way. Thank you.
13 December 2024
Unprompted review
Reply from Billi Uk
Hi Joseph,
Thank you for taking the time to give Brad a positive review, I'm delighted to hear that you had a positive experience.
I will pass on your praise onto him.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
Again great customer service from Chris…
Again great customer service from Chris Hope, attended this morning and fixed the problem ASAP.
3 December 2024
Unprompted review
Reply from Billi Uk
Hi Kate,
Thank you so much for your review. I will be sure to pass the feedback onto Chris and glad we could resolve your issue,
Thanks again,
Laura
Communication was great
Communication was great, before and during installation. Kit arrived on time, engineer arrived on time and went over and beyond for us. Josh Davies is polite, helpful and the installation looks great!
27 September 2024
Unprompted review
Reply from Billi Uk
Hi Bronwen,
Thanks so much for your review - I hope you are enjoying your new Billi tap!
Great to hear that you had such a positive experience with us,
Thanks again,
Laura
Karolis was great and very efficient
Karolis was great and very efficient! Got straight to work and solved the problem within the hour :)
11 September 2024
Unprompted review
Reply from Billi Uk
Hi Jennifer,
Thank you for your kind words! I have passed on your compliments to Karolis.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
The customer service team (Bobbie Su)…
The customer service team (Bobbie Su) were amazingly helpful and fully ensured that we had everything required in place to ensure the install went smoothly. And once on site, the Billi team were exceptional.
30 August 2024
Unprompted review
Reply from Billi Uk
Dear Peter,
Thank you for your kind words! I have passed on your compliments to Bobbie.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
After the turmoil of separating from…
After the turmoil of separating from Waterlogic, Billi UK is getting better responding to calls for breakages.
After we had end a contract , Rey was very helpful and answered all my questions.
Overall, great service now.
10 July 2024
Unprompted review
Really great service from Josh D
Really great service from Josh D, professional and knowledgable, now have a fantastic tap
10 July 2024
Unprompted review
Reply from Billi Uk
Hi,
Thank you for your kind words regarding our engineer, Josh! I have passed on your compliments to him.
In the meantime, please continue to enjoy your Billi tap and we hope to serve you again in the future!
With Warm Regards,
Aidan
Josh was great
Josh was great; very informative, friendly and helpful. He also helped us get booked in for a pump replacement during the service.
The mark down is for the length of time customer services takes to respond, book an engineer and to reply as to why service visits were simply no-shows without communication.
13 June 2024
Unprompted review
Reply from Billi Uk
Hi Davina,
Thank you for your review regarding Josh, I have passed on your compliments to him.
I apologise for the lack of clarity and communication for your service visits. To help us serve you better, please can you share your insights to our representative, Laura Selvey, at laura.selvey@billi-uk.com or call 020 7456 6789 and request to speak to her.
In the meantime, please continue to enjoy your Billi tap and we look forward to serve you again in the future.
With Warm Regards,
Aidan Fong
Marketing Team
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