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Billinghamsflorist Reviews 

14
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TrustScore 4.5 out of 5

4.3

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Billinghams Florists have served West Bromwich & the surrounding areas for over 75 years having various premises on the High Street at Carters Green. As well as a large range of the freshest, highest quality flowers and houseplants we offer add-on gifts such as chocolates, wines & Champagnes, cuddly toys & glass vases. We are well known for supplying top quality flowers. Our experienced, qualified designers supply traditional and contemporary floral arrangements for any occasion or venue. We enjoy keeping up to date with the latest trends, designs, methods and products, and welcome new floral challenges! We specialise in high quality custom design floristry, from gift and wedding pieces to specialist one of a kind funeral designs. We have the knowledge and expertise to create truly memorable gifts that will arrive beautifully presented and personalised with your message. We offer a personal delivery service 6 days a week in West Browmich & the surrounding areas, same day delivery available for orders placed by 2pm Monday-Friday and order placed by 11am on Saturday) and can offer delivery tracking services. Browse the selections on-line, or for a more personalised service speak to one of our knowledgeable, professional florists on 0121 553 0972 during our business hours.

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4.3

Excellent

TrustScore 4.5 out of 5

14 reviews

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4.3

All reviews

(14)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst customer service ever!!!

Worst customer service ever!!!

Went in to the store to get some clear wrapping paper, upon entry in store no greeting or welcome or how can I help you, too busy looking at the computer screen, finally after a good few minutes the lady with brown hair spoke you made a decision which you want .. for the clear wrapping paper but not rubber band wrapped around it when I picked it up the wrapping paper all came loose I asked if I can get a rubber band no response but given the rubber band .. then guess what stuck back on the computer screen… no response or help what so ever when I myself re sorted it out and added the rubber band I said upon leaving that you for your help your so helpful given a sarcastic response back not my fault you didn’t pick it up properly … hence it came loose… when in reality commons sense is when I was given the clear paper I should of got the rubber band on top of it as I always have before to keep it in place till I go home.

Never coming back here an again which is a shame as I have been a few times before …

4 September 2026
Unprompted review
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Reply from Billinghamsflorist

We always appreciate customer feedback and aim to provide a positive experience for every customer.
We are often managing daily operations like stock and customer care via our counter computer - sometimes these can be time sensative, but we always strive to be attentive - the other members of your party that came in just before you were greeted and asked if they needed any help, they stated that they were browsing.
Clear wrap is typically handed over as supplied, but we are happy to provide rubber bands upon request.
We appreciate your past custom with us and we wish you the best.

Rated 5 out of 5 stars

Delivered as requested

Delivered as requested, and recipient very pleased with the arrangement. I requested that the flowers used were cat safe, and there were no lillies etc used yet it still looked stunning.

7 August 2026
Rated 5 out of 5 stars

I placed an order for my friends…

I placed an order for my friends fathers funeral flowers the day before. Nothing was too much trouble. Everything is on the website clearly photographed with what was available and payment was easy. The flowers were beautiful. I had a picture of the flowers as I was unable to make the service and I also had a tracker informing me the time the flowers were safely delivered. Brilliant service. I used Billinghams years ago when I worked at West Bromwich and still as good today.

4 August 2026

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