Getting a video here is EASY, no matter whether you need 20 videos or just one. The process is fast, easy, and straightforward. Not the case with most other similar services with their MOQs, credits,... See more
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Billo Team, I hope this message finds you well. I just wanted to take a moment to express how impressed I am with your platform. Billo has been incredibly easy to use and has truly streamlined... See more
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Our experience with Billo has been amazing! Here's why: 1. Extensive list of creators to choose from 2. Turnaround time of the videos has been 24-48 hours which is amazing 3. Billo customer ser... See more
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Everything is just so simple. Connecting with these brands makes things extremely easy. You know exactly what you're getting into even before you apply and when you're accepted, you don't need to... See more
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Company details
- Video production service
- Internet marketing service
- Online marketing agency
- Online marketplace
- Software company
Written by the company
Billo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.
Contact info
584 Castro St #2163 , 94114, San Francisco, United States
- +1 650-699-6740
- help@billo.app
- billo.app
4.2
Great
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect Place to Create an Ad
So far Billo has been fantastic! I had a little trouble navigating through the process, but was able to get the job done and my video was released on TikTok yesterday. It is definitely getting some traction, but people seem to be window shopping the first day. I will continue using Billo.
26 July 2023
Unprompted review
Reply from Billo
We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon 💜
Absolutely Terrible!
Absolutely Terrible!
We hired 5 creators, who thought were going to be incredible, to do videos for our product. We shipped the products out, everything was dandy.
It wasn't until 2 weeks later I realised I still didn't receive my videos. I checked the tracking and saw the orders were delivered a WEEK AGO. I was very frustrated as I have a business to run and I needed these ads. I am very busy and haven't got time to chase people up. None of these creators marked it as delivered, I chased them up and some had an excuse about not being in town, which if I knew this, I wouldn't of picked them for my videos. Some marked it as delivered when I chased it up.
3/5 of the creators delivered great videos, no doubt about that!
One of the creators was making so many mistakes, and put little to no effort into his video.
The other creator we are STILL WAITING for the video for and it's been over a month since I placed the order.
I mentioned my issues to billo customer service and all their response in summary was 'thanks for the feedback' disgusting.
Honestly was looking for a long term partnership but that's not going to happen anymore.
1 July 2023
Unprompted review
Reply from Billo
I'm really sorry to hear about the inconvenience you faced with the our creators. Our standard turnaround time for videos is 7 - 12 days after the product is in the creator's hands. However, please keep in mind that this timeframe may occasionally vary due to shipping processes. Rest assured, we always strive to deliver the content as quickly as possible.
Regarding the quality of the videos, we understand the importance of meeting your expectations. If you are unhappy with any of the videos, don't hesitate to request edits. We want to ensure you are completely satisfied with the final result.
Your feedback is essential to us, and we genuinely value your business. We'll do our best to address any concerns and provide you with a more seamless experience moving forward. If there's anything specific you'd like to discuss or if you have any other questions, please feel free to reach out to us anytime. Thank you for giving us the opportunity to work with you, and we look forward to improving your experience with our service.
Abysmal service - Do NOT use!
Abysmal service. Do NOT use!
After waiting over 2 weeks, they sent me a video...
It had the WRONG creator in the video.
When I pointed out it was the wrong creator, they just said the video had been made, so there was no refund.
Will never use again.
18 July 2023
Reply from Billo
We're truly sorry for the mix-up in the video delivery. After reviewing the situation, we see that you re-ordered a video from a creator you've worked with before. When this happens, our system automatically invites the creator to the task, and upon their acceptance, they're approved for the task.
We've already processed the refund for the extra video unit you ordered, as requested.
However, since the selected creator has already made the video, we are unable to provide an additional refund or ask another creator to do the video free of charge. We want to make sure our creators are fairly compensated for their work.
Once again, we apologize for any inconvenience this has caused. If you have any further questions or concerns, please feel free to reach out. We value your business and will do our best to ensure a smoother experience in the future.
Thank you for your understanding.
Great experience and love the…
Great experience and love the educational tutorials. They set you up for success!
9 July 2023
Unprompted review
Reply from Billo
We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon 💜
It's user friendly platform to reach UGC
It's user friendly platform to reach UGC.
Allysa answered our question promptly and correctly. Even offer more information about Amazon Video regulation to assist us have much better understanding.
Excellent service!!!
26 June 2023
Unprompted review
Reply from Billo
We are thrilled to have you as part of the Billo family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
Great platform
Great platform. It's really easy to connect with creators.
29 June 2023
Unprompted review
Reply from Billo
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. 💜
Be sure to explain exactly what you're looking for and provide examples.
Overall great experience requesting an ad. Looking forward to our next video.
22 June 2023
Unprompted review
Reply from Billo
We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon. 💜
This company and platform is so...
This company and platform is so amazing! It offers creators an opportunity to earn extra income with their work and offers brand a way to get more marketing a brand recognition through UGC ads. 5 star platform.
17 June 2023
Unprompted review
Reply from Billo
Hi Taylor! Thank you so much for your kind words. We are so happy to have you on board 💜
I've been creating on the platform for…
I've been creating on the platform for a while now. It's very easy to use and the creator support I've received thus far has been extremely helpful. As a Creator this has helped me grow my experience and portfolio. The pay is fair for the most part and many other opportunities to earn as well.
5 May 2023
Unprompted review
Reply from Billo
Thank you for your feedback, that means a lot to us.
Happy to work with you!
Best ✨
Honestly, they made the experience so easy!
Honestly, they made the experience so easy! We had no trouble easily telling them what we wanted picking the right people for the job and then we didn't have one video that we had to have them re-film. They did such a great job and my applause goes out to Billo!
6 June 2023
Unprompted review
Reply from Billo
We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon 💜
The best in the biz - UGC for all sizes!
Billo is like a friend, they're always an email away and can talk to anyone within the 24 hours - someone's always awake, which is quite good for HK businesses like us. It takes a whole chunk of weight in figuring out how to reach to high quality influencers and/or content creators and still have the control on how you'd love to receive your assets. It's very flexible from videos to photos, to any social platforms, videos of all shapes and sizes, and diversified crew of options that you will love. The creators are professionals and are visionaries that takes away the pain (and the hours) in video creation. I feel like I have a whole team behind me with Billo's help.
6 June 2023
Unprompted review
Reply from Billo
We are thrilled to have you as part of the Billo family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
It began great….
It began great, but after 2 weeks taking my money… still no video! Poor customer service, from Allysa - not sure why they even have her working there, she’s terrible at her job offering support- they 48 hours to respond to chat or email. Save your money, find another company to do business with!! 👎👎👎👎👎
4 June 2023
Unprompted review
Reply from Billo
We’re terribly sorry for your experience. We're always looking to improve and provide the best customer experience and we are sorry we didn't deliver with your account.
In cases, where you are not able to find a suitable creator for your task we can: offer creators based on your preference, downgrade the task, or offer a full refund.
We wanted to inform you, that your refund is being processed.
Once more, our sincerest apologies for the additional stress and headache. We are taking the proper steps to ensure that these situations will not repeat.
Best wishes!
Outstanding Platform
You won’t find a better more affordable way to generate UGC videos, ads, reels, tik toks, etc for content to your brand. These people know what they’re doing and it shows!
24 May 2023
Unprompted review
Reply from Billo
We are thrilled to have you as part of the Billo family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
I think this is a great place for UGC…
I think this is a great place for UGC Creators to get started. User friendly and their support team is always very kind and helpful. Ad campaigns are updated almost every day and I've enjoyed earning money by filming videos for products im interested in.
In the future I would love to see this app roll out their own in app editor software to make the process more streamline, in addition to making this app accessible on desktop too so I could edit and upload from my laptop. Overall, I think this is a great platform.
15 May 2023
Unprompted review
Reply from Billo
Thank you for your feedback, that means a lot to us.
Happy to work with you!
Best ✨
good quality video ad in basic option…
good quality video ad in basic option from Giselle. Everything was ok.
2 May 2023
Unprompted review
Reply from Billo
We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon💜
The team is very helpful …
I love that fact the new opportunities come up everyday for you to apply for. Also if you have any questions the team is always very helpful
4 May 2023
Unprompted review
Reply from Billo
Hi there! Thank you so much for your kind words. We are so happy to have you on board. We'll always be a message away if you need help with anything. 💜
I paid for 3 videos and only received…
I paid for 3 videos and only received 2. The creator is MIA and nobody on this platform will respond to my message. I am not only owed a video or a refund, I will never recommend this app.
2 May 2023
Unprompted review
Reply from Billo
We are terribly sorry to read your feedback. Anyhow, thank you for bringing this situation to our attention.
Our sincere apologies for any inconvenience you may have experienced due to video delivery time and delayed response. Our team has already reached out to you via email on how to resolve the content that was not delivered.
We appreciate your patience and we hope we get a chance to provide you with a much brighter experience in the future!
User experience
User experience, interface and customer
Service sucks! Process from choosing a creator and to getting the video done is unnecessarily confusing. Email updates are also slow and unhelpful.
21 April 2023
Unprompted review
Reply from Billo
We are terribly sorry to read your feedback and we sincerely apologize for this inconvenience.
There is room for improvement and we are working on making everything 100% every day.
In any case, we have a dedicated customer support team here ready to help you in any way we can.
We believe that there's always a compromise that can be found in every situation and we really hope you give us a chance.💜
Thank you for sharing your experience with us!
The creator didnt follow the brief and billo didnt help
The creator didnt follow the brief, the customer service team dont support the client, I asked very simple things, my product to be ironed to look good, and a wall as a background, I mean, is about the product, the creator was mad about the request, she kept filming on her dark bedroom or against a closet door, like a cheap review and the Billo app customer service did nothing to help, they offered half of the money back and I cant get my product back even that I offered a shipping slip, so I lost money and product in a terrible video, dont bother, hire a model is cheaper and easier to work with, influencers are not good and are soooo difficult to work with, and really, you dont need them.
20 March 2023
Unprompted review
Reply from Billo
Thank you for sharing your experience.🙏
We acknowledge that video quality has been insufficient and we wanted you to know that our team works hard in order for these situations not to repeat in the future.
Also, we are constantly trying to improve video quality by organizing webinars and training programs for our creators. However, this feedback has brought to the attention things we still need to improve.
Our biggest goal is to provide you with high-quality videos and please know that we are working hard toward this goal.
We always encourage brands to provide a detailed task brief, indicating any specifics needed for their videos. This also helps creators plan out shooting the video and providing the best video with the info they are originally provided.
Our team has reached out to you and provided a code as credit when creating a new task.
We believe that there's always a compromise that can be found in every situation and we really hope you give us a chance. 💜
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