Bill's Restaurant & Bar Reviews 

641
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the professional, friendly, and attentive staff, who often go out of their way to make visits special and ensure guests feel valued. Reviewers appreciate the efficient service and the welcoming atmosphere created by the team, with many highlighting specific individuals for their excellent contributions. The food quality is often described as delicious, well-cooked, and fresh, with some customers enjoying a good selection of dishes. However, some customers also noted issues with slow service, experiencing long waits for seating, orders, or food delivery. A few other people also felt that the food quality was inconsistent, with dishes sometimes being cold, bland, or having disappointing portion sizes. Conversely, a small portion of people felt that staff could be unwelcoming or dismissive, leading to negative experiences.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the staff as welcoming, attentive,... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing significant disappointment... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction, praising... See more

Product

Consumers find product to be ambiguous, with many reviewers expressing disappointment with various dishes,... See more

Location

Customers consistently note ambiguous experiences with location, with many mentioning specific branches like... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Rushden Lakes Service was fine, albeit mid morning, but food overcooked, sausage was typical supermarket fodder. Why oh why do most cafés go for what I call sawdust sausages, I guess price, but I... See more

Rated 3 out of 5 stars

We had lunch, on a whim as we were passing. The food was fine - a good selection, well cooked and served quickly. We also liked the ability to pay via a QR code at our table. However, I do take except... See more

Rated 2 out of 5 stars

Bills Canterbury served up stone cold eggs Benedict with a congealed sauce. I mentioned it to the waiter when he asked me if everything was ok, but I ate because I was starving and didn’t have time to... See more

Rated 2 out of 5 stars

Bill's @ Terminal 2 London Heathrow is relatively new, it replaced The Perfectionist. I travel quite a lot, usually with another 5-6 people. Restaurants in airports need to be time sensitive for ob... See more


Company details


Contact info

3.3

Average

TrustScore 3.5 out of 5

641 reviews

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No recent history of asking for reviews

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3.3

All reviews

(641)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, really delicious fresh food! Thank you Millie and Antal for the really pleasant experience! We'll be back ☺️

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Went here for dinner last night for the first time. The restaurant has a lovely atmosphere and is decorated really well. The staff were so friendly and accommodating. We were served by Fin and he was great. The food was excellent. My husband had the bourbon brisket burger and he said it’s one of the best burgers he’s ever had (that’s a big deal) it’s really reasonably priced considering the quality of the food. So glad we’ve found this place, we will definitely be going back again!

14 January 2025
Unprompted review
Rated 2 out of 5 stars

We booked lunch at Bill's in Braintree…

We booked lunch at Bill's in Braintree as I had an offer of a free bottle of Prosecco as it was my birthday. As there was just the two of us and one had to drive it wouldn't have been possible to drink the whole bottle at lunchtime so we asked if we could accept the free bottle and take away but still purchase drinks with our meal (a small wine for my wife and two large beers for me total cost £23.40). No they wouldn't allow us to have the free Prosecco unless we drank it all with our meal. I'm sure as we said we would but other drinks they could have let us have the free bottle to takeaway.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Bills pancakes

When going into Bills for the £5 bottomless pancakes we were greeted with a menu saying £9.50 and £5 on Fridays only with no warning outside very dissopinted.

11 January 2025
Unprompted review
Rated 1 out of 5 stars

Kitchen can’t cope

Bluewater. Took 40 minutes for the food to eventually arrive, only for them to have got the order wrong. One plate was correct and the other not. They offered to allow one of us to eat whilst the other waited (for an unknown time). We saw another table of four leave because of the delayed service. Sorry but if your kitchen isn’t coping then sort it, or close off some of your tables to help it out!

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Bluewater Bills

Lovely food. Not bad price-wise for eating out in a restaurant. Mainly get the breakfast and always enjoy it. Gurjeet was our server and was very tentative and polite. As all the staff have been. Bluewater Bills

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Poor booking system!!

I attempted to book a table at the London Victoria restaurant, and on trying do this online the Website rejected both emails so I tried to phone and book. I was then only given an automated service telling me to book online I tried the 'help' which sent me around in circles, so was unable book which was extremely frustrating. Bill's need to address this issue or risk loosing bookings.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Bills

I have visited Bills Covent Garden and also the Bills Greenwich which I went many times and is a lovely place have food at any time of the day. Caroline the manager on duty at Greenwich has welcome us even without reservation . The food tasty, with generous portions, great atmosphere and quick service. This Bills is indeed the Top 1 from all I have visited in London.

21 December 2024
Unprompted review
Rated 3 out of 5 stars

I absolutely love the food at Bills and…

I absolutely love the food at Bills and the staff are always very efficient and friendly… however, and I hate to be that person who moans but..unless you are sat right over the other side of the restaurant you are constantly feeling the chill from selfless people who are waiting to get a table standing in the doorway holding it open!! It’s put me right off the place, they need a waiting foyer or sort something so as these things don’t happen, I can’t be the only person this annoys surely!! Shame because as I say the food is fantastic.

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Bill’s Bath disappointing

Usually Bills Bath really good. Tonight not so great. Starters arrived before drinks. Starters not great value. Waited 35 mins for 3 burgers - dried up meat and buns stale. Also given ketchup before anything was served which was a bit weird. Not great and shame as usually good.

12 December 2024
Unprompted review
Rated 4 out of 5 stars

Bills at Windsor was pleasant

Bills at Windsor was pleasant. The staff were friendly and accommodating. They bothered to ask about allergies and to ensure there were no cross contamination with the meal even with various dietary requirements on the same table. Well done to their staff and chef for checking!

10 December 2024
Unprompted review
Rated 4 out of 5 stars

Watch out for automatic service charge.

Service was good, food ok.
Did not appreciate the automatic 12.5 percent service charge added to the bill. It was not pointed out to us so we had paid it before we were given the paper bill.

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Wimbledon Bills

We went to Wimbledon Bills. I ordered Bills big brunch. It wasn’t, a portion of mushrooms was no more than 1 /2 mushrooms, a desert spoon of beans, two half size rock hard inedible sausages. Don’t bother, absolute waste of money.

8 December 2024
Unprompted review
Rated 1 out of 5 stars

Bills at Exeter 30.11.2024 very disappointing Christmas meal ☹️

Bills at Exeter 30.11.2024 work Christmas meal. Table booked for 6.00pm did not sit down until 6.40 as table occupied, asked to go and have a drink while waiting. Three members of the party to include myself had caramelised onion and cherry tomato tarte tatin. The tart tasted of vinegar, the vegetables were very crunchy. I spoke to a manager whom said they would talk to the chef. When I payed the bill I discussed the tart and vegetables again. The same manager came back and apologised, reported the chef had used too much balsamic vinegar. Asked me if I would be coming again. Won’t recommend Bills to anyone.
At 8.20 just receiving our puddings, waiter said we needed to vacate the table by 8.30.

30 November 2024
Unprompted review

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