Ordered a box model by mistake
Ordered a box by mistake then 10 minutes later that i wanted to cancel or change my order no phone number nor email or even less customer service to respond until days later then they told.me that its too late to cancel ..... and to return it from Canada it's 1300$
Minus 30% PLUS TAXES that this crappy greedy and careless company imposes to it's clients , so PEOPLE BE CAREFUL AND GO ELSEWHERE THAN THIS JOKE OF A COMPANY !!!!!!
Reply from Billstoneofficial
Dear Sir,
Thank you for sharing your experience. We truly regret any inconvenience you faced during the order cancellation and return process.
At Billstone, we prioritize customer satisfaction and strive to offer prompt and effective support. We acknowledge that there was a delay in our response due to the temporary redirection of our phone line. As soon as we received your message, we responded and presented several solutions, including waiving the usual 30% return fee as a gesture of goodwill. Unfortunately, we did not receive a reply from you to proceed further.
We understand the importance of clear communication and are constantly working to improve our services. Your feedback is valuable in helping us ensure a better experience for all our customers.
We are committed to resolving this issue for you and would be grateful for the opportunity to discuss it further. Please contact us directly at cs@billstoneofficial.com or Whatsapp +62 822-7457-2222, and our team will assist you promptly.
Thank you for your understanding, and we hope to restore your confidence in Billstone.
