Biltong St Marcus Reviews 

185
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product selection, showcasing delicious biltong, fresh meats, and prompt delivery services that successfully bring a comforting taste of home right to the doorstep. Shoppers regularly mention how remarkably easy it is to place orders online, noting the competitive prices, careful packaging, and wonderful variety available. However, some customers also noted occasional delays with delivery times that did not match the schedule presented on the website. A few reviewers were additionally dissatisfied with specific product textures or taste, describing certain items as being overly oily or lacking proper quality.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the incredible selection,... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the outstanding taste and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Service

Clients share satisfaction on service, frequently praising friendly staff, efficient communication, and... See more

Order

Reviewers highlight positive aspects of order, noting that making purchases is very easy and delivery is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything that this company produces is amazing. The taste of the Biltong and Droewors is great and both the Chicken kebabs and Flatties are very tasty and succulent. The shop has an incredible sel... See more

Company replied

Rated 5 out of 5 stars

Absolutely love these guys for stocking Windhoek Draught and allowing me to indulge in my favourite lager! Been ordering for a short while now, the delivery is quick and the prices are VERY... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A Taste of Home Away From Home Whenever I start feeling homesick since leaving South Africa, St Marcus is my go-to. Their selection of South African groceries is fantastic, and everything... See more

Company replied

Rated 5 out of 5 stars

Love the choice of meats, the quality of cuts and speed of delivery!! Amazing products - regularly buy here. There is a lot of good biltong out there but especially the leaner cuts are often dry and w... See more

Company replied


Company details

  1. #13 of 25 best companies in Meat Products
  2. #9 of 24 best companies in Supermarket

Information provided by various external sources

We have the largest selections of South African products in the UK. Come and try our award winning 24 varieties of Biltong & Droewors, 14 varieties of Boerewors, Sosaties, Stokkies, Ribs, Flatties and much more! Also the manufacturers of STM Energia


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

185 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(185)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Biltong and droewors not to my liking.

I am sorry but the biltong and droewors were not to my liking at all. The boerewors was as good as my local supplier.

2 August 2025
Biltong St Marcus logo

Reply from Biltong St Marcus

Thank you for your honest feedback. We’re sorry to hear that the biltong and droëwors weren’t to your taste — we know everyone has their own preference when it comes to flavour and texture. We’re pleased that you enjoyed the boerewors, though, and hope you’ll give us another try in the future to find the products that suit you best.

Rated 5 out of 5 stars

Thanks

Excellent range of products at really good prices. I have bought from them for at least 15 years. Always friendly and helpful.

2 August 2025
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Reply from Biltong St Marcus

Your review made our day! We really appreciate your support, it means the world to our family business.

Rated 5 out of 5 stars

Quick delivery.

Quick delivery.
No issues at all.

2 August 2025
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Reply from Biltong St Marcus

Thank you so much for the lovely feedback - we’re thrilled you’re happy with our products and service!

Rated 5 out of 5 stars

Taste of home away from home

Never had a problem ordering here. Great to be able to order a taste of home away from home. Delivery has always been prompt and friendly too.

1 August 2025
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Reply from Biltong St Marcus

Excellent to hear :) we’re thrilled you’re happy with our products and service!

Rated 5 out of 5 stars

Excellent

Excellent, great meat, packaged and dispatched very timely, thank you

16 July 2025
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Reply from Biltong St Marcus

Thank you for the lovely feedback - we’re so happy you’re happy with our products and service!

Rated 5 out of 5 stars

Simply lekker!

Great service. Lekker boerewors, chilli chutney stickies and droe wors. Tried apricot sosaties before and steaks: great quality and delivery service.

24 July 2025
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Reply from Biltong St Marcus

That’s what we love to hear - real South African flavour, straight to your door! Looking forward to sending out your next order :)

Rated 3 out of 5 stars

Hamper of goodies was good and delivery…

Hamper of goodies was good and delivery all fine. Only callout would be that I specifically asked for delivery on a particular day, but dispatching was early and delivery a day early too, as if my request wasn't considered at all.

24 July 2025
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Reply from Biltong St Marcus

Thank you for your feedback — we’re so pleased you enjoyed the hamper. We’re sorry about the delivery arriving earlier than requested; while we always aim to meet special delivery dates, it seems we missed the mark this time. We’ll review this to make sure requests are considered more carefully in future. We really appreciate your support and hope to welcome you back again soon.

Rated 5 out of 5 stars

QUALITY PRODUCTS

Quick delivery and quality products.

18 July 2025
Biltong St Marcus logo

Reply from Biltong St Marcus

Thank you so much — we’re thrilled you rate our business so highly!

Rated 5 out of 5 stars

A must for Expats

Biltong St Marcus is my go to store for all my South African goodies. Everything you could want in one place for a lekker braai. Ordering is simple, delivery super quick and I have never had a bad batch of Droewors, Biltong or Boerrie. The wine & sprits section is vast and great for those wines or Brandewyn that you just can't find. Highly recommend!

31 July 2025
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Reply from Biltong St Marcus

Wow, thank you for such an amazing review! We love being your go-to for all the South African favourites — from biltong and boerewors to brandy. Your support means the world to us, and we can’t wait to keep bringing you all the tastes of home.

Rated 5 out of 5 stars

Just received my order

Just received my order. Perfectly packaged, gorgeous products and super fast delivery 🚚

29 July 2025
Unprompted review
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Reply from Biltong St Marcus

Dankie! We love hearing this — quick delivery and lekker products are exactly what we aim for.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, quick delivery. Biltong is super tasty and high quality. Highly recommend

1 July 2025
Unprompted review
Biltong St Marcus logo

Reply from Biltong St Marcus

Thank you so much for the lovely feedback — we’re thrilled you’re happy with our products and service!

Rated 5 out of 5 stars

Amazing service yet again

Amazing service yet again. My go to place for the best biltong. Will be ordering again very soon. Thanks so much for an easy pleasant delivery service and the most delicious meat I’ve ever tasted x

9 July 2025
Unprompted review
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Reply from Biltong St Marcus

We’re so lucky to have such wonderful customers. Thanks for the review!

Rated 1 out of 5 stars

Hello,

Hello,
You responded to my review below and did not tell the truth! Your customer service is absolutely shocking and you should be held accountable for not telling the truth. Totally unacceptable.

14 July 2025
Unprompted review
Biltong St Marcus logo

Reply from Biltong St Marcus

We’ve double-checked your order records to ensure accuracy in what we shared previously:

- Your order was placed with free standard delivery. We state that orders will be received within 1-2 working days. We do not offer an express delivery option, nor was one charged.

- The parcel was delivered according to the instructions you gave. To a neighbour.

So when goods are no longer required and are returned, the customer covers return postage. Once the parcel is received, we process refunds as soon as possible.

If there are any specific details you feel have been misunderstood, we invite you to contact us directly on the email thread we have open, so we can look into your return status and ensure everything is resolved properly.

Rated 1 out of 5 stars

Disgusting Boerewors

Disgusting boerewors, finely ground like a dog food texture in my opinion.Cannot call it South African Boerewors,they need to change the name.Very misleading. The manager did not get back to me after I called twice about my complaint.Ignoring the customer after receiving payment.Very evasive indeed.I ordered 6 x packs of different types of boerewors.All gone to the bin.As a south african you will be very disappointed in this product as it is not the same as South Africa,I can asure you that in my opinion.Absolutely disgusting to say the least,not juicy and flavoursome, no coriander seeds or spices present.What you get after cooking it is a terrible taste,it is like processed polony in a hog casing all dried up like window putty in my opinion. I do not know what is exactly in it. Does not specify exactly what is in there ,Ossewa Boerewors, 56% beef 32% pork.Does not specify what type of beef cut it is or what type of cut the pork is.Left very vague on ingredients list.Do not know if Offal was used.Have never tasted boerewors made like this.There ostrich wors ,is not ostrich in my opinion and also finely ground.Very disappointed after I trusted that it would be nice.FIY there Tomohawk Steak was out of date aswell and they still sent it out in delivery.They import that from Ireland and was chewy as it was frozen for a long time.Wish I read all the negative reviews on trust pilot before ordering from them.I Do Not Recommend Biltong St Marcus period.I had to leave 1 star but 0 star is more accurate.

23 September 2024
Unprompted review
Rated 1 out of 5 stars

Worst Boerewors

Recently ordered from St Marcus, some products incl 4x 500g boerewors.
Have to say that after trying the first pack, it was probably the worst boerewors I have ever tried!!
Uneatable, dens, no fat content and tasteless!
Soo disappointing and will stick with Hunters as they never disappoint with all their meat products!

8 October 2024
Unprompted review
Rated 1 out of 5 stars

Awful driving

Not here to comment on the product but the driving around Reigate. Very aggressive and performed an incredibly dangerous manoeuvre putting others at risk.

4 May 2024
Unprompted review

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