If you want to lose all your money by getting account locked from BInance because of their retarded systems and then getting ZERO help from support ever then Binance is your best choice! Happened year... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They've restricted my account without any notice without any reason, and chat keeps asking me to wait for 4months, this is totally scam, I've provided all the documents that they have asked still no... See more
Company replied
I have never had such a terrible experience in my life. You disabled my trading account, restricted all transactions and you have been struggling to lift this for the past one month. Even after prov... See more
Company replied
The new login system with mandatory 3 factor auth using face recognition is horrendous! I want to use my browser but it forces you to install and use the mobile app but then still it fails to log you... See more
Company replied
Company details
About Binance
Written by the company
Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume.
Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users.
Binance features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.
For more information, visit:
https://www.binance.com
For support, feedback & complaints please visit:
https://www.binance.com/en/support
(click the yellow button in bottom right)
Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users.
Binance features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.
For more information, visit:
https://www.binance.com
For support, feedback & complaints please visit:
https://www.binance.com/en/support
(click the yellow button in bottom right)
Contact info
United States
- binance.com
Breach of guidelines
Binance sembra che in Italia sia il N1
Binance works better and better, never had a problem
21 January 2026
Unprompted review
Worest ever experience 0 stars
Worest ever experience, i have a Binance account where I had done p2p with 16 people having 17 orders total non of my order were in appeal non was cancelled
My p2p function was suspended permanently reason they give the one counterparty I have Traded with was involved in suspected fraud, what seriously is this my issue, they are thieves who randomly ban people better to shift on buybit or gate case id 155428567
20 January 2026
Unprompted review
Reply from Binance
Hello Sikander,
Upon checking with your case ID it appears that our chat support team has already given you the necessary information on the chat. Over social media we can not provide or request any personal information. If you have any other questions about your case, you can ask through chat. Thank you for your understanding. ^BT
good but cluttered ui like most crypto exchange
1 January 2026
Unprompted review
Reply from Binance
Hi, Rakib! It's great to receive your review. We appreciate your kind words and support.
Your opinion is valuable to us and we're more than happy to improve based on our user's suggestions and requests. Please, feel free to provide more details about what felt cluttered to you directly on this link:
https://www.binance.com/en/my/user-support/feedback/entry
The relevant team evaluates every submission and we'll see how we could further help.
If you need assistance with Binance, you're welcome to contact us anytime through our 24/7 Live Chat Support:
https://www.binance.com/en/chat
It'll be a pleasure to assist you!
RA
Last update for p2p uae very very bad…
Last update for p2p uae very very bad they did not allow free chat that very hard specialy on merchant i hope they remove that dump update
18 January 2025
Unprompted review
Reply from Binance
Hello there,
Let's check this in detail and inform you accordingly. Please connect with our live support team from the link below:
https://www.binance.com/en/chat
- Scroll down and click on (Get Support)
- Tap the (+) icon at the bottom right and select (Bot FAQs)
- Choose the category that best matches your issue
- After receiving the chatbot’s automatic reply,
- Click Unsolved >> Not relevant >> (Transfer to Customer Service)
-AA
Binance stole my money
My account been supposedly being verified for 1,5 years. I can't withdraw my money, and support only tells me it's being verified, without any details. The truth is, Binance stole my money, and they're now saying it's safe while my account is verifiying . They'll probably say the same thing in five years. Be careful with this exchange; they're thieves
13 January 2026
Unprompted review
Reply from Binance
Hello, Natalia! Thank you for reaching out to us via TrustPilot.
We will always have your best interests in mind and would like you to give us the opportunity to assist you.
To better understand what happened to your account and inform you properly, please, edit your review to include your Case ID located at the top part of your chat window.
It will allow us to locate your case and provide further guidance. Should you need a Case ID, please contact us through:
https://www.binance.com/en/chat
We appreciate your cooperation and understanding.
RA
Binance is really bad service.
Binance is really bad service.
I used binance for 3 years and suddenly facial verification was added to log in.
I did it but always failed.
I asked live support for my problems, but they are asking ID document and still locked.
Really bad support and platform.
13 January 2026
Unprompted review
Reply from Binance
Hi there! Thank you for leaving your review and sharing your experience.
Kindly note that these verifications are essential and mandatory steps automatically required as part of the transaction/login process to protect your account.
We'd like to learn more about your support experience and see how we can help. Please edit your review and include your Case ID for checking.
We appreciate your understanding.
Should there be any additional doubts, don't hesitate to contact us at - https://www.binance.com/en/chat.
Thanks! RA
Stay away from this company.
Stay away from this company.
In my opinion, Binance is a complete rip-off and an embarrassment that should never have been allowed to operate in England. It’s beyond belief that regulators let companies like this anywhere near the public. Once again, ordinary people are left exposed while those at the top look the other way.
The whole crypto industry feels like a bad joke, and Binance sits right at the centre of it. Promises, hype, confusing systems, and zero accountability when things go wrong. It’s capitalism at its worst: profit first, public last.
Cryptocurrency itself will be laughed at in a few years when people finally accept how much damage and financial harm it’s caused. Until then, companies like this continue operating online, pulling people in and leaving them frustrated, angry, and out of pocket.
This company should be removed from the UK market, taken off the internet, and stopped from wasting any more of the public’s time and money. Avoid at all costs.
13 January 2026
Unprompted review
Reply from Binance
Hello, Philip! We appreciate you have reached out through TrustPilot. Your opinion matter to us.
We'd like to have the opportunity to review your case and offer you further assistance. Could you edit your review to include your Case ID? It is a number located at the top of your chat window.
With this information we will be able locate and understand what happened to properly advise you.
If you do not have a Case ID yet, then please contact us at:
https://www.binance.com/en/chat
To receive a new one and share with us. We're looking forward to help you. Thank you!
RA
ridiculous, insane, and reminiscent of attempted fraud
The company now forces 3 verifications. One seems like A SCAM and FRAUD within their own system. I cannot withdraw, although I am verified. You need to have a face verification.
For this, you have to FILM YOURSELF DOING A TRANSACTION fro any other site.
1. You need 2 devices for this, because you cannot film yourself using Screen record.
2. They want to spy in your phone and see the Login.
This is ridiculous, insane, and reminiscent of attempted fraud.
Ah and by the way. They FREEZE YOUR MONEY if you dont completly,.
12 January 2026
Unprompted review
Reply from Binance
Hi, face verification is an important security feature designed to protect your account. We understand that it can be inconvenient for some users, and we are continuously working to improve our services. Your feedback is greatly appreciated. For further assistance with your situation, kindly reach out to our chat support: https://www.binance.com/en/chat One of our specialists will be ready to assist you. | TS
Abysmal, and infuriating customer service
I received a sms message saying some action had been taken on an account I haven't used in 5+ years.
It gave a number to call, seeming to be the Binance customer service team.
I explained the situation and was hung up on. I called back and explained again to someone with a suspiciously similar voice tone, who gave a different name.
They also hung up on me.
I called back instead to make a complaint about this customer service and again was greeted by the same person giving a different name.
I was hung up on 5 times total, and have had my number blocked.
Abysmal, and infuriating.
11 January 2026
Unprompted review
Reply from Binance
Hello there,
Please be advised that Binance customer support only provides assistance through our official online chat. Binance will never contact users by phone and we do not request sensitive information via calls or SMS.
For your account security, please do not click on unknown links or share any personal or account information. You may refer to the following article for more details: https://www.binance.com/en/support/faq/detail/89f1f8190c004a32b5410f394193fef7
To better assist you, please reach out to us immediately at https://www.binance.com/en/chat. Our team will provide further assistance.
VL
they fraud people
they do improve only how to scam more people, pls avoid this platform and all their instances because you will lose money for sure. Crypto is not investment, it is a gamble and treat that like huge casino house disguised as investment. And binance is leading the crypto space fraud. It is all rigged and you cannot win
20 February 2025
Unprompted review
Reply from Binance
Hello there,
Could you provide us with more information regarding your experience that prompted this review? Also, as you may be aware, Binance functions as a free-market cryptocurrency exchange and all coin/token values, including Futures, are determined by the same free market. On the other hand, if you have an issue, we would like to take a deeper look into it. You can reach out to one of our experts here: https://binance.com/en/chat If you have already done this, share your Case ID with us. ^BT
My account has been wrongfully terminated
after using my account with no issues for 3.5 years i randomly got my account features suspended for "compliance regulation issues". a month later my account was wrongfully terminated because "i am not the authorized account holder" & they refused to elaborate further. my account was registered with my ID and my real identity so I'm baffled as to how this is considered fair grounds to terminate my account. if appealing is still possible kindly look into this matter, as there has been a grave misunderstanding.
Case ID #154794059
11 January 2026
Unprompted review
Reply from Binance
Hello there,
Upon checking with your case ID it appears that our chat support team has already given you the necessary information on the chat. Over social media we can not provide or request any personal information. If you have any other questions about your case, you can ask through chat. Thank you for your understanding. ^BT
As soon as I made a withdrawal request…
As soon as I made a withdrawal request they blocked my account. No answers, no communication. Be careful.
5 December 2025
Unprompted review
Reply from Binance
Hello Tal,
Let's take a closer look into this situation together and we would like to assist you accordingly. Please contact our live support team for further assistance. You can start a chat by clicking ''🎧'' icon on the upper right side on the homepage or through this link; https://www.binance.com/en/chat.
Once you are on chat, click on """"Get support” to reach the chat bot. When the bot answers, select """"Unsolved"""" and click """"Not relevant"""", then """"Yes, transfer to customer support"""". We will assign an agent to assist you as soon as possible.
If you already connected, please edit your review and share your Case ID so we can check. ^BT
So bad company do not use it
12 January 2025
Unprompted review
Reply from Binance
Hi, could you share your experiences in detail so we can improve ourselves based on your feedback? You may also connect to our live chat at binance.com/en/chat If you already did that, please share your case ID with us by editing your review. Thank you. | TS
FTX 2.0
1. binance changes the rules of the game retroactively.
So if you buy coins by X price. Then you put order to sell 3X. If price go down to 0,5X, your order doesnt trigger when price will be 3X.
Why? "Because we change rule".
So only market maker can make profit on this place. Not trader.
2. Future trading. It was fully scam. When the crypto was flooded in 2025, the purchase orders placed at the bottom were canceled by binance a few minutes before the market failure.
Why? "We make this decision".
I think they are going to FTX way..
Be carefull!
1 January 2026
Unprompted review
Reply from Binance
Hi Alexandros. We would like to check your order issues in more detail to assist you. Please contact us live in chat at https://binance.com/en/chat so we can check them further. Thank you. - HN
Binance Support atBinance Support attempts to steal $7,500 from my account (Case #154401644)tempts to steal…
They demand a $12.5k refund for a $5k deposit. They ignore their own verified user (UID 1191795037). This is a shakedown.
Update: They are now forcing me to send money to a third-party wallet outside Binance. Legal case opened with Seychelles FSA. Full evidence public on Bitcointalk: topic=5570794
4 December 2025
Unprompted review
Reply from Binance
Hello there,
Upon checking with your case ID it appears that our chat support team has already given you the necessary information on the chat. Over social media we can not provide or request any personal information. If you have any other questions about your case, you can ask through chat. Thank you for your understanding. ^BT
Cant verify second account on Binance Bahrain
I have had an account for years with Binance and enjoy the platform. My real problem now is that there is only an AI bot for support, and it has limited functions. There is no number to call or email address. The only way to get support seems to be via this Trustpilot review, where an agent from the company seems to reply.
My issue is that for South Africans to trade futures, we were instructed by Binance to open an account with Binance Bahrain with a different email address.
An article on Binance outlines the steps to follow, but I cant post the link to it here.
As the article instructed, I made a second account with another email address, but failed verification, as only one account can be verified. I cant un-verify my other account and don't want to delete it as it has all my history and currently trading.
Binance support Case ID #154566224
How do I proceed?
6 January 2026
Unprompted review
Reply from Binance
Hello there,
We would love to check this in detail and assist you! Since your inquiry requires checking with personal information, please contact our live support team from the link below:
https://www.binance.com/en/chat
After that:
- Log in to your account or continue as a visitor
- Scroll down and click on (Get Support)
- Tap the (+) icon at the bottom right and select (Bot FAQs)
- Choose the category that best matches your issue
- After receiving the chatbot’s automatic reply,
- Click Unsolved >> Not relevant >> (Transfer to Customer Service)
-AA
Binance terminated my account with no reason
I was in Binance since 2017. Recently they have blocked my account saying that I have violated their guidelines. But when I asked then for reason they said they can let me know. I was kicked out for know reason and account is terminated. Thank god they allowed me to withdraw the funds. But terminating someone’s account with no reason is fraud. My case id is 153110589
7 November 2025
Unprompted review
Reply from Binance
Hi Zaheen. Thank you for sharing your concerns via Trustpilot and bringing this to our attention. We completely understand how important your Binance account is to you. However, sometimes certain account functionalities may be disabled for security and compliance reasons.
If you have already contacted with our team through live chat, please share your Case ID with us so we can inform you accordingly. Also please feel free to join our live chat if you have any further questions or need additional clarification. We appreciate for your kind understanding. ^KO
Trying to verify my merchant account…
Trying to verify my merchant account for a month now
Their support is a disaster; they sent me 2 long and weird files to complete, for the USA and Canada
They don't explain why I need to do this, they don't accept any of them even after I completed both files.
What is wrong with your company??? After seeing Trustpilot reviews, I understand I'm not the only one.
There are many other competitors out there, so f.. them
1 January 2026
Unprompted review
Reply from Binance
Hello Chaney,
Regarding your situation, if you have already contacted our agent, please provide the relevant Case ID so we can better understand the details of your case. You can find the Case ID at the top of the customer service chat window.
If you have not yet contacted us, please reach out through the following link: https://www.binance.com/en/chat. We will further review this for you.
VL
Reply from Binance
Hi Juan, thank you for your time to review. Could you please let us know exactly what it was about Binance Global app or services that you didn't like? We appreciate it if you share more details with us in your comment, so we can make improvements based on your feedbacks. Thanks! ^KO
Near impossible to retrieve money, poor service
Very poor service and near impossible to retrieve funds. If you send funds to a wrong chain (usdc as usdt) binance will go to great lenghts to make it near impossible to retrieve and to discourage the user. This allows Binance to keep the money, lol
I wanted to post a screenshot, but here is a text from their demands in retrieving my own funds;
⸻
Application Records
In progress (1)
370 USDC — Application pending
2025-12-29 18:01:33
Application pending
To ensure the safety of your assets, do not use screen recorder. Retake a video and try again.
Remarks:
Please record a video with all the needed information shows clearly in the same video:
1 - Your original ID document
2 - Log in process to the source platform (not Binance). Please kindly cover your password to ensure the safety of your account.
3 - Full conversation via Email or Live chat including both Deposit TxID and Refund TxID. If you are showing email, please also show sender email address.
Please note that screen recordings are not accepted. Thank you.
Complete Now
⸻
Looooool what a joke
1 January 2026
Unprompted review
Reply from Binance
Hi Christian, thank you for sharing your concerns regarding your deposit appeal and bringing it to our attention. We totally understand your concerns regarding your unsupported deposit and we'd like to assist you with recovering it.
To assist you with retrieving funds sent to an unsupported chain, please follow up your appeal page and share all the required documents as requested from your side. We need these documents to verify the source of the funds and ensure the security of your assets. Once you provide the documents as requested, our relevant team will carefully review your transactions through your appeal and will guide you accordingly.
However, if you require detailed assistance or need further clarification regarding your appeal, we always here to help! You can share details with us here or directly join our live chat for further check and guidance at http://binance.com/en/chat (App: Click the headphone “🎧” symbol on the dashboard). We're here to help! ^KO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.