Bio Fireplace Group Reviews 

520
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members, the smooth ordering process, and the remarkably fast delivery of their stylish heating products. Many people truly love how easy the items are to install, noting that they consistently provide wonderful warmth and create a cozy, beautiful ambience in any room. Some reviewers were not very happy with unexpected delivery delays and occasional product quality problems noticed right upon initial arrival. A few consumers also mentioned experiencing frustrating difficulties concerning maintenance support and slow communication when trying to resolve these specific concerns.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, praising the stunning design and how quickly... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the swift and prompt... See more

Service

Clients share satisfaction on service, frequently praising prompt updates, helpful support, and excellent... See more

Quality

Users describe positive interactions with quality, noting that the fireplace fits perfectly and looks... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that support agents provide helpful advice,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service from Bioethanol Fireplace .co.uk. From our first online enquiry this company have been extremely helpful and informative. Casper answered all of the questions that we had... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a bioethanol fire and I’m extremely pleased with it. It looks great, works beautifully, and has an impressively long burning time. It’s easy to use and adds a lovely atmosphere... See more

Company replied

Rated 5 out of 5 stars

Brilliant service, love our new stove, high quality and crafted with skill it provides both a wonderful atmosphere and warm, dry heat. Bio Fireplace Group did a great job helping us, this is our seco... See more

Company replied

Rated 5 out of 5 stars

Love our new Bio ethanol stove . It does give off enough heat and we get the ambience we wanted . We are in a modern house so a traditional stove was not needed ( we have always had log burners ) s... See more

Company replied


Company details

  1. Fireplace shop

Written by the company

We are Bio Fireplace Group, a leading company in high-quality and eco-friendly fireplaces. Our products are designed to provide a safe and environmentally friendly alternative to traditional fireplaces, using bioethanol, electricity or water as fuel, which burns cleanly without any harmful emissions. One of our strengths is our extensive online presence. We have webshops in 12 different countries, which makes our products easily accessible to customers all around Euroupe. Whether you are looking to add warmth and ambiance to your home or create a stunning focal point for your outdoor space, we have a wide range of products to meet your needs. From bioethanol fireplaces, electric fireplaces or opti myst fires to patio heaters, fire pits or pizza ovens, we have a variety of styles and sizes to suit any space and taste.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

520 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(520)

175 reviews in the last 12 months

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