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See what reviewers are saying

Rated 5 out of 5 stars

After using a sample set of some of biogenic’s products me and my husband found them so good that I had to repurchase his favourite for his birthday! Can’t wait till it’s my turn! Are they the cheapes... See more

Rated 5 out of 5 stars

Great website lots of information Always a quick dispatch packed really well great products

Rated 4 out of 5 stars

My first order, facial oil, got damaged in the post, resulting in most of it leaking onto the packaging. The customer service I received was second-to-none. Response to my email was fast and I was rea... See more

Company replied

Rated 5 out of 5 stars

Calm CBD Oil is brilliant for sleep. I received a bottle of Calm oil as a Christmas gift and I tried it initially to ease the effects of jet lag that were keeping me awake. It definitely took the edge... See more

Company replied

Company details

  1. Health and beauty shop
  2. Herbal Medicine Shop
  3. Sleep Clinic
  4. Vitamin & Supplements Shop
  5. Wellness Programme

Written by the company

Biogenic was founded on the philosophy of balance and harmony, and we are passionate about delivering the therapeutic benefits of CBD and the super herbs that feature in our products. With an unwavering commitment to natural ingredients and unique formulations, Biogenic is driven to enhance the power of CBD. In a treatment driven society, our ethos is natural prevention. We offer ancient, time-tested natural ingredients and guidance in health-related matters. We want to inspire our customers to adopt a holistic lifestyle for the long term. We maintain the highest standards of purity and transparency. We concentrate our efforts on the high-strength vital ingredients that will really make a difference to your wellbeing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

96 reviews

5-star
4-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant CBD Oil (repeat order)

A repeat order of CBD Oil delivered very quickly. My wife finds the oil to be brilliant at helping reduce her anxiety.

22 September 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hey Tony!
We're so glad you're enjoying our products, it's really great to hear about your positive experience, and how it has improved your wife's anxiety.

Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

I met Biogenic at an event in early…

I met Biogenic at an event in early September. I have been suffering with arthritic pain for more than 10 years. The dependence on opioids for pain relief was debilitating so this led me to research alternative, natural solutions. The team at Biogenic spent time explaining everything from the source of their products to how they could work for me. Their knowledge was incredible. They know their stuff. I even received helpful tips outside of CBD to help me through the day and night.

I have been using their calm 2000mg oil and the warm rub for about 3 weeks now. Last night I used their bath salts and my sleep was the best for years. I'm happy to say that my pain is less obvious and my life is as near back to normal. I am now starting back at the gym after many years of exile due to restricted movement.

I have days when I am pain free and some says where I have manageable pain. This is such a big life changer and as such has prompted me to write this review.

9 September 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Jonny! We're so glad you're enjoying our products, it's really great to hear about your positive experience with a number of our products & the brilliant impact they've had on your back pain and sleep.

Thank you for taking the time to leave us a review ❤️

Rated 3 out of 5 stars

My CBD Balm Trial…

The CBD Balm smells good but didn't make any obvious difference when applied to just one of my painful inflamed wrists.

14 September 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hi Paul,

Sorry to hear that the balm isn't being as effective as you wished. Here's some tips to make sure you're applying correctly for the best results:
- Apply the balm fairly generously to the area of concern
- Make sure you are using significant force to massage into the area of concern. The balm needs to be absorbed by your CB2 receptors to get the best results (CB2 receptors sit in your second layer of skin)
- Spend enough time massaging the balm into the skin. You should begin to feel a slight warming sensation when doing this.

Feel free to reach out to us for more info or to answer any questions at info@biogeniccbd.co.uk

Thanks!

Rated 5 out of 5 stars

Another delivery from Biogeniccbd

Another delivery from Biogeniccbd, fast service, hit my products to me before I left for an overseas job.
Thanks very much

8 September 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hey Steve,
It's really great to hear about your positive experience with Biogenic!

Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Really helpful staff who explained the…

Really helpful staff who explained the benefits etc really well

31 August 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hey Rebecca! We're so glad you're enjoying our products, it's really great to hear about your positive experience!

Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars
Biogenic CBD logo

Reply from Biogenic CBD

Hey Isaac! We're so glad you're enjoying our products, it's really great to hear about your positive experience!

Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Love your products

22 July 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hey! We're so glad you're enjoying our products, it's really great to hear about your positive experience!

Thank you for taking the time to leave us a review ❤️

Rated 2 out of 5 stars

The refill purchased is unfortunately…

The refill purchased is unfortunately faulty. The screw thread on the mouth piece is missing and therefore the mouth piece just lifts out allowing the oil to leak.
I am very disappointed as this is my first refill purchased and I am dubious to continue with Biogenic.

13 August 2022
Biogenic CBD logo

Reply from Biogenic CBD

Good Evening Alison,

Biogenic has a 5* customer service component to our business so it is very disappointing to read the first negative review we’ve received on TrustPilot since we launched our business.
We have searched our inbox and cannot find any trace of your complaint. You can rest assured that this would have been dealt with immediately and the cartridge replaced. It appears you ordered the vape in August of 2022, and we have since developed new cartridges to provide the user with an enhanced experience. We truly value your feedback and as a small growing business, customer satisfaction in our service and product is extremely importance to us.

We will send you a replacement tomorrow, so please do let us know how your new one works once you have received it.

Thank you for your patience,
Team Biogenic

Rated 5 out of 5 stars

Bravo !

Bravo !! Biogenic does it again ! Signature Vape Oil works a treat and has a delicious smooth taste and smell. Ccell heat settings on the pen give choice of big clouds, which I really like. The signature vape oil works as my go-to stress relief. Thanks a lot Biogenic

22 May 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Herve, we're so glad you're enjoying our Signature CBD Vape & Pen, it's really great to hear about your positive experience!
Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Amazing products and beautiful packaging

Amazing products and beautiful packaging! I have CBD face oil, serum and clay mask and all of the above helped to clear my hormonal acne prone skin.

Packaging was gorgeous, all sustainably thought out with every sort of customer in mind.

A brand that I will continue to have in my skincare bag forever more.

8 June 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Aileen, we're so glad you're enjoying our Premium CBD Skincare Range, it's really great to hear about your positive experience!
Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Biogenic CBD

I've been using Biogenic’s CALM CBD oil for a while now, and I've noticed a significant improvement in my overall well-being. It's helped me with pain relief, stress reduction, and my sleep quality is the best it’s ever been! I also feel more relaxed and focused throughout the day which helps alleviate work pressures. I highly recommend trying Biogenic to anyone who wants to improve their quality of life.

15 May 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Luke, we're so glad you're enjoying our CALM CBD Oil, it's really great to hear about your positive experience!
Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Warming CBD Muscle Balm

I am recovering from sciatica and was recommended the muscle balm. I was keen to try as I was flying and didn't want to tighten up. Followed the instruction and it has been fantastic, a savour in fact! Thank you!!

22 April 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Gus, we're so glad you're enjoying our muscle balm, it's really great to hear about your positive experience! Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Loved their CALM drops

Loved their CALM drops, great addition to my bedtime routine to relax and unwind before sleep.

12 May 2022
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Betty, we're so glad you're enjoying our Calm CBD Oil, it's really great to hear about your positive experience! Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Such great customer service

Such great customer service, love supporting this brand 💜

22 April 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hey Niamh, we're so glad you're enjoying our CBD, it's really great to hear about your positive experience! Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Great service

Great service, great products, fast delivery

14 March 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hello, we're so glad you're enjoying our CBD, it's really great to hear about your positive experience! Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Biogenic menopause Elle CBD oil - Life Changer

I don’t usually write reviews but I believe I should highlight that if you suffer from menopausal symptoms and feel there is no way out, there is. I have suffered from menopause related issues for a few years now. I thought I would just have to live with it, but it was also affecting those I loved. I would one minute be fine, then the next feel so sad and low. My body would ache and the world would all become too over whelming. Biogenic was recommended to me by a friend. I looked into it and starting chatting to them and they really seemed to care. They were very knowledgable. I thought I should at least try as I couldn’t go on as I was.
They recommended Elle cbd oil. It had been designed to help with menopause symptoms.
I started to take it and for once, I can say I feel refreshed and myself again. My family have noticed too. I feel good about myself, my life, I sleep well, my aches are gone and I feel alive.
Thank you so much Biogenic, you have truly have changed my life and my future. Cannot recommend them enough. If you had ten stars they would deserve it. Great customer service too, even though I had a million questions.
Don’t suffer alone.

8 February 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Penelope, we're so glad you're enjoying our ELLE CBD Oil, it's really great to hear about the positive impact it's had on helping with your menopausal symptoms! Thank you for taking the time to leave us a review, hearing results like yours is why we do what we do ❤️

Rated 4 out of 5 stars

New to CBD

This product has helped me keep calm it seem d to work quickly and I’m very pleased with the purchase.

1 March 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hello, we're so glad you're enjoying our CBD, it's really great to hear about the positive impact it's had! Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

100% recommend

I was given a bottle of the calm CBD oil for Christmas and have been using it ever since. I’ve found it especially useful at night - I usually struggle with bad nights but have found including this in my nighttime routine has helped me feel less anxious about getting a good night’s sleep and the quality of sleep I’m getting is so much better. Would 100% recommend!

28 February 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Laura, we're so glad you're enjoying our CBD, it's really great to hear about the positive impact it's had on helping with your sleep & anxiety! Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Calm CBD Oil is brilliant for sleep

Calm CBD Oil is brilliant for sleep. I received a bottle of Calm oil as a Christmas gift and I tried it initially to ease the effects of jet lag that were keeping me awake. It definitely took the edge off and I felt better overall. I did suffer a bit from lack-of-sleep anxiety in general , so I've got into the habit of taking it every night before going to bed. Have definitely noticed a vast improvement in quality of sleep and I wake up feeling more refreshed. Thanks Biogenic ! I highly recommend this product

16 February 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Cormac, we're so glad you're enjoying our CALM CBD Oil, it's really great to hear about the positive impact it's had on helping with your sleep! Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Biogenic’s ELLE CBD

I started using Biogenic’s ELLE CBD tincture around 3 months ago to help with a number of symptoms of the menopause. From hot flushes, which caused sleepless nights, which lead to brain fog & anxiety. It took about a week for me to start feeling some serious changes but I can now say it has definitely made a life changing difference to the way I feel & act. Because I was so glad with the results of the tincture, I saw on the Biogenic Instagram that their skincare range can help with menopausal skin changes, so I purchased the Day Cream to try & it has transformed my dull skin into what it used to look like pre menopause! Couldn’t be happier with my purchases, highly recommend.

5 December 2022
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Lisa, we're so glad you're enjoying our ELLE CBD, it's really great to hear about the positive impact it's had on helping with your menopausal symptoms! Thank you for taking the time to leave us a review ❤️

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