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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, noting their quality and effectiveness, with some experiencing significant positive results. People also frequently highlight the fast delivery service, often receiving their orders the next day, and appreciate the professional and discreet packaging. The company's customer service is often praised for being responsive and helpful, quickly resolving issues and providing support. Reviewers also value the variety of products available and the regular promotions. However, some people were dissatisfied with their orders, experiencing issues like incorrect items being shipped or products not working as expected. A few customers also reported difficulties with customer support, mentioning unresponsiveness or problems with payment and order processing.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers stating that the products are... See more

Quality

Consumers consistently express high satisfaction with product quality, frequently highlighting that items are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficient and fast delivery,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered today , because ppl recommend this site. After i paid i got order confirmation , and another mail after 30 sec saying there was issue with payment. Ofc money is gone from credit card. They... See more

Company replied

Rated 3 out of 5 stars

Ordered before, products seem legit and good delivery. Thy do not respond to emails though- so poor service. I keep getting emails saying a product I’m interested in is waiting for me- I go to add to... See more

Rated 5 out of 5 stars

The products I ordered arrived in time as expected and were professionally, securely and discreetly packaged. On opening the package I had a few queries re what I'd ordered. So contacted the la... See more

Rated 5 out of 5 stars

Rapid service. Amazing. Used this brand as it’s well known and reputable - but my own experience has been great. Ordered a product in the afternoon, I sent a message RE my order which was an... See more


Company details

  1. Vitamin & Supplements Shop
  2. Fitness and nutrition

Written by the company

BIOLAB SHOP — Elevate Your Wellness & Master Biohacking At BIOLAB SHOP, we specialize in curating wholesale and retail supplies of high‑quality supplements, including peptides, amino acids, nootropics, and adaptogens, all designed to support enhanced performance, recovery, longevity, and overall wellbeing. What truly sets us apart is our commitment to scientific rigour and product integrity. We’re proud to back every formula with rigorous laboratory testing, ensuring you receive only products that meet the highest standards of purity and efficacy. Whether you're a seasoned biohacker, an athlete striving for new heights, or simply someone passionate about living your healthiest life, BIOLAB SHOP is your trusted partner. From recovery‑boosting peptides and cognitive enhancers to vitality‑supporting supplements and targeted adaptogens—our catalogue reflects both innovation and ambition.


Contact info

3.8

Great

TrustScore 4 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 49% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT ORDER FROM THESE CROOKS

I placed an order and paid for some peptides. After 3 weeks i contacted them to ask where my order was. They sent a photo saying it had been delivered. Not even my front door in the picture. I replied and they told me to contact post office, even though my contract is with them and it is not fulfilled until I am in receipt of the goods. Their customer service is the worst i have ever dealt with. they just simply put the responsibility of delivery on to the customer. No offer of replacement or refund. "DO NOT" order from these crooks, unless you want to lose your money.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. They got my order wrong, then wrong address. Over a month later i got my order and it was wrong. Then they tried to hit my debit card for full amount after i had paid.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely satisfied with my order

I am extremely satisfied with my order. The products are of outstanding quality, the customer service is exceptionally friendly, and the delivery was very fast. I will definitely be ordering again. Highly recommended!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Five star rating

Product arrived in great time, super easy UK based company to deal with. Very impressed will be purchasing from BIOLABSHOP again

11 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM ! This BIOLAB is a SCAM !

SCAM ! ALERT ! SCAM !
My order - hundreds of dollars NEVER SEND TO ME !
NEVER Tracking number confirmation (with my street address) !
my order # Order number
484412_2025
No responds for my emails !

2 December 2025
Unprompted review
Biolabshop logo

Reply from Biolabshop

Hello,
Your order was $120 not hundreds dollars.
We did reship your order and did got back to us again so please contact us on WhatsApp and we will do refund.
Best regards

Rated 5 out of 5 stars

Excellent Quality – A Reliable UK Supplier

After trying several UK suppliers of 5-Amino-1MQ, Biolab has clearly been the most reliable.

Before finding them, I purchased the same product from an Amazon seller and two other UK companies. Unfortunately, the quality from those sources was extremely poor and I had to request refunds. The capsule size, powder colour, and overall presentation simply didn’t match what you would expect from a properly dosed product.

Biolab’s version was completely different.

Using their 5-Amino-1MQ alongside an intermittent fasting protocol in 2025, I experienced very noticeable results and lost over 4 inches from my waist in a relatively short period of time. It really reinforced the idea that in this space, you get what you pay for.

Every interaction with the team has been clear and professional, and based on my experience I’m genuinely grateful for the standards they maintain.

Many thanks to the Biolab team for doing things properly. ⭐⭐⭐⭐⭐

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Team

Great Team. I Had some Problems with Delivery and the Team was very nice and accommodating. I recommend Biolap and will Order as often AS i need. Thank you :)

2 March 2026
Unprompted review
Rated 5 out of 5 stars

very satisfied

I am very, very satisfied with the products. So far, everything has always arrived reliably and quickly. The quality is excellent. I am always happy to order from you again.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products ! Incomparable solved so many problems of our family with peptides Biolab. What is more important responsive and supportive customer service ! Recommend 1000% !

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Fake products

Hgh fake zero affects even after increasing dose

Had it lab tested and bunk garbage as expected.

Lab report on product on website either a fake or a one off but recent batch worse than the China crap

Don’t waste your money

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Creditcard fraud, no respons/responsibility.

In November I placed an order with Biolabshop. Shortly after, my credit card was used in other countries for suspicious transactions in restaurants and casinos. My bank confirmed that my credit card details were leaked.
I almost never use my credit card, only for Biolabshop. This makes it very clear to me where this data breach came from. When I searched online, I also found that I am not the only one: many other customers who ordered between November 2025 and January 2026 reported exactly the same issue and suffered hundreds of euros in damages.
I do not know whether this was an unintentional data breach or something else, but under European law (GDPR), a company is required to inform its customers within 72 hours in case of a data breach. Biolabshop did not do this. This makes them responsible for the damages in my opinion, and I expect to be compensated.
I have sent two emails about this issue and have received no response for more than 10 days. Via WhatsApp I do get replies, but the person who responds is disrespectful, avoids my questions and sounds angry. The worst part is that they are lying. When I asked if they were aware of the data breach, they said no, while I have proof that other customers already complained about this and that Biolabshop even replied to some of those reviews on Trustpilot. So they clearly knew about it, but denied it to me.
To be fair, the products were eventually delivered to me. I see in other reviews that for some people this does not happen, but in my case everything arrived. However, delivery usually takes around 14 days, not the 2–4 days that are promised.
About the quality of the products, I cannot say much. So far I have not noticed much effect. Some people say they receive placebos or even water, but I cannot confirm or deny that.
In summary: I strongly advise avoiding this company. They lie, do not take responsibility, have very poor and disrespectful customer service, and handle customer privacy and credit card data extremely irresponsibly. This is a company I will never use again.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

I placed an order on this website, but it has still not been shipped. It has already been two weeks. Customer support does not respond to emails or phone calls. They replied with just one word on WhatsApp and then stopped responding.

Stay away from these scammers. The websites are fake. They are actually based in Poland, although the company claims to be registered in the United Kingdom

1 February 2026
Unprompted review
Biolabshop logo

Reply from Biolabshop

Hello.
Please contact us again now is very important and we will solve your issue.

Rated 1 out of 5 stars

Security issues while payment process!?

The product is great so far, BUT when I tried to pay with my (never-before-used credit card), someone tried to pay for many online services with my card a few days later (Uber Eats, Lyft, etc.), and as I said, it's a brand new credit card... Very, very suspicious! If you have a security issue in your payment process, I will definitely never order anything again!

4 February 2026
Unprompted review
Biolabshop logo

Reply from Biolabshop

Hi Daniel,
Thank you for your feedback and for sharing your concern — we completely understand how unsettling such a situation can be.
We want to clarify that we do not store, process, or have access to any customers’ card details. All payments on our website are handled securely by a certified third-party payment provider, in full compliance with PCI-DSS security standards.
Unfortunately, card misuse can sometimes occur due to factors entirely outside of a merchant’s control (for example, data exposure elsewhere online), even when a card is brand new. However, there is no evidence that this was connected to our website or payment system.
That said, we take any security-related feedback extremely seriously. If you are open to it, we would be happy to look into this further together with our payment provider — please feel free to contact our support team directly so we can assist you.
We’re glad to hear you are enjoying the product and we truly hope this clarifies the situation.
Kind regards,
Biolab Shop Team

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