Biorootlabs 

Reply from Biorootlabs

Apr 14, 2026

Thank you so much for taking the time to share your honest feedback, we truly appreciate it.
We’re really glad to hear you’ve had a positive experience with our communication and service. At the same time, we understand it can be disappointing not to notice changes right away, and we genuinely appreciate your patience and openness in continuing to give the capsules a fair try.
Everyone’s body responds differently and at its own pace, but we’re hopeful you’ll begin to notice the benefits as you continue. We’re grateful for your support and are wishing you all the very best on your wellness journey.

Reply from Biorootlabs

Apr 14, 2026

Thank you for taking the time to share your detailed feedback, we’re truly sorry to hear about the frustration and prolonged back-and-forth you’ve experienced.

We completely understand how upsetting it is when billing, shipping, returns, and refunds don’t feel clear or take longer than expected to resolve. That is not the experience we want for our customers, and we sincerely apologise for the inconvenience and stress this situation has caused.

We also want to reassure you that we take payment discrepancies and refund investigations very seriously. In situations like this, we carefully review all order details, including charges, shipments, and return tracking, to ensure everything is correctly accounted for and any valid refund is fully processed.

We’re especially sorry to hear that communication has felt repetitive or unresolved — we understand how frustrating that can be after already spending time trying to sort things out.

We would really appreciate the opportunity to step in, review your case end-to-end, and ensure this is properly resolved for you without further delay.

Please contact us directly so we can prioritise this:
info@biorootlabs.com

When sending us a message, please include your order number or the email address used at checkout. This helps us locate your order quickly, as similar names can sometimes appear in our system and may require additional verification before we can proceed. Providing these details upfront allows us to resolve your case much faster.

Thank you again for bringing this to our attention, and we’re sorry for the stress this situation has caused.

Reply from Biorootlabs

Apr 14, 2026

Thank you very much for sharing your early experience with us, we really appreciate it.
It’s great to hear that even after just a week you’re starting to notice a little improvement. That’s a really encouraging sign, and we’re hopeful you’ll continue to see even more positive changes as you keep going.
Thank you again for your support and for giving it a fair try, we truly appreciate you being on this journey with us.

Reply from Biorootlabs

Apr 14, 2026

Thank you so much for sharing your detailed experience with us, we truly appreciate it.

We’re really glad to hear that when you returned to our Turmeric Curcumin 95, you noticed a positive difference again, especially with your inflammation settling down and improved mobility. It’s incredibly rewarding to know the product has made such an impact for you over time.

We also appreciate your trust in coming back to us after trying another brand. Your support and kind words about our company mean a great deal, and we’re truly grateful to have you with us.

Reply from Biorootlabs

Apr 13, 2026

Thank you so much for taking the time to share your experience with our Turmeric Curcumin 95 capsules, we truly appreciate your kind words and your support.

We’re really glad to hear that you were overall pleased with the product. At the same time, we completely understand your concern about the delivery time, and we’re sorry it didn’t meet your expectations. We know how important it is to receive your order promptly, and your feedback helps us improve both our service and logistics.

Please feel free to reach out to us anytime at info@biorootlabs.com, we’d love the opportunity to look into your order and see how we can make your next experience even better.

Thanks again for your trust and for choosing us on your wellness journey. It truly means a lot.

Reply from Biorootlabs

Updated Apr 13, 2026

Thank you for taking the time to share your experience, we’re truly sorry for the frustration and disappointment this has caused you.

We completely understand how important it is to receive everything included in your promotion, especially after being assured that the third bottle would be sent. Waiting this long without a clear resolution and feeling like your emails are being overlooked is not the experience we want any of our customers to have.

We sincerely apologise for the delay and the lack of timely communication on this matter. We also want to let you know that we identified a small issue with our promotional input, which may have been the reason your free bottle was not fulfilled as expected, we’re very sorry for this oversight.

To resolve this as quickly as possible, I have personally gone ahead and submitted a new order for your missing free bottle (Order #248223). This is now being processed, and you should receive both an order confirmation and a shipping confirmation email for this bottle shortly.

While we understand that confirmation emails may have been shared previously, what truly matters is that you receive what was promised, and we’re committed to making that happen.

If you have any further questions or would like an update on the shipment, please don’t hesitate to contact us directly at info@biorootlabs.com, we’re here to help and will prioritise your case.

Thank you again for your patience and for bringing this to our attention. Your feedback helps us improve, and we truly appreciate it.

Reply from Biorootlabs

Apr 13, 2026

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you were happy with the prompt delivery.

We work hard to ensure our customers receive their orders as quickly as possible, so it’s incredibly rewarding to know we met your expectations. Your support truly means a lot to us.

If you ever need anything or have any questions, please don’t hesitate to reach out at info@biorootlabs.com, we’re always here to help.

Warm thanks again for choosing us!

Reply from Biorootlabs

Apr 13, 2026

Thank you for sharing your experience, we’re truly sorry to hear how upsetting and frustrating this situation has been for you. We take concerns like this very seriously, especially when it comes to billing and trust.

We want to reassure you that we would never intentionally process an order or payment without a customer’s authorisation. In some cases, this can happen if a subscription was selected during checkout. This option appears clearly above the “Add to Cart” button and states:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This means a repeat order is scheduled automatically, but it can always be managed or cancelled at any time through the customer portal.

That said, we completely understand that this may not have been your intention, and we sincerely apologise for any confusion or inconvenience caused.

Regarding your refund, we’re very concerned to hear that you feel it was not processed. This is absolutely not the level of service we aim to provide, and we would like to urgently investigate this for you and resolve it properly. Sometimes refunds may take a few business days to appear depending on your bank, but we want to confirm exactly what happened in your case.

Please contact us directly at info@biorootlabs.com with your order details so we can prioritise your request, review the transaction, and ensure that a full resolution is provided as quickly as possible.

We genuinely value your trust and the opportunity to make things right. Thank you again for bringing this to our attention.

Reply from Biorootlabs

Apr 13, 2026

We understand how frustrating it must feel when an order doesn’t arrive as expected and when communication seems difficult. That’s certainly not the experience we want for any of our customers, and we’d really like the opportunity to make this right for you as quickly as possible. Please feel free to reach out to us directly at info@biorootlabs.com, and our support team will prioritise your case, investigate the shipment, and ensure you receive a proper resolution.

Regarding the subscription, we’d like to clarify this transparently. The subscription option is selected during checkout via a clearly visible banner located just above the “Add to Cart” button, which reads:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This is designed to give customers the benefit of savings and convenience, but we completely understand how it may have been overlooked.

That said, there is absolutely no extra charge for being on a subscription, it simply schedules a monthly shipment of the same product as your original order. Customers have full control over this through their personal customer portal, which can be accessed via the “Manage Subscription” tab at the top of our website. From there, subscriptions can be easily modified or cancelled at any time. Once cancelled, no further orders or charges will occur.

We never want anyone to feel locked into something unintentionally, and we’re always here to help manage or cancel this on your behalf if needed, just send us an email and we’ll take care of it promptly.

Your feedback is incredibly valuable to us, and we’re continuously working to improve both our service and communication. We hope to restore your confidence in us and provide you with the experience you deserve.

Reply from Biorootlabs

Apr 13, 2026

Thank you so much for sharing this, your feedback truly means the world to us.

We’re absolutely delighted to hear that you’re experiencing less pain in your hip, groin, and leg. It’s incredibly rewarding to know that our Turmeric Curcumin 95 capsules are making a real difference for you. There’s nothing better than hearing that a product is genuinely helping someone feel more comfortable and supported in their day-to-day life.

If you ever have any questions or would like further support, please feel free to reach out to us at info@biorootlabs.com, we’re always here for you.

Wishing you continued comfort and wellness, and thank you again for your trust in us.

Reply from Biorootlabs

Apr 12, 2026

Thank you for sharing your thoughts with us, we genuinely appreciate you taking the time to leave feedback.

We’re sorry to hear that your experience on Trustpilot gave you concerns about our brand. Transparency is very important to us, and we take all feedback, both positive and negative, seriously as it helps us improve and better serve our customers.

We’d really value the opportunity to address any specific concerns you may have or clarify anything that may have caused hesitation. Our goal is always to provide high-quality products and a trustworthy experience for every customer.

If you’re open to it, please feel free to reach out to us directly at info@biorootlabs.com so we can assist you further and hopefully restore your confidence in us.

Thank you again for your honesty, it truly helps us grow and do better.

Reply from Biorootlabs

Apr 12, 2026

Thank you so much for your kind words!

We’re absolutely delighted to hear that your order arrived quicker than expected. Providing a smooth and speedy delivery experience is really important to us, so it’s wonderful to know we hit the mark for you.

We truly appreciate you taking the time to share your feedback, it means a lot and motivates us to keep delivering the best service possible. We look forward to serving you again soon!

Reply from Biorootlabs

Apr 12, 2026

Thank you so much for sharing your experience, it really means a lot to us.

We’re genuinely glad to hear that you’ve noticed less stiffness since starting the turmeric curcumin capsules. That’s a positive step, even if it’s a gradual one. We completely understand how frustrating it can be to still have some joint discomfort, and we truly appreciate your patience while your body continues to respond.

Natural supplements often work progressively, and results can build over time with consistent use. Please know we’re here to support you on your journey, and your feedback helps us, and others, so much.

Wishing you continued improvement and comfort ahead

Reply from Biorootlabs

Apr 12, 2026

Thank you so much for your lovely feedback!

We’re really pleased to hear that you found our delivery excellent and reliable. Knowing you can count on timely service is exactly the experience we aim to provide, so your words truly mean a lot to us.

We appreciate you taking the time to share this, and we look forward to delivering for you again in the future!

Reply from Biorootlabs

Updated Apr 12, 2026

Thank you so much for your wonderful feedback!

We’re delighted to hear that your order arrived on time and was carefully packaged, that’s exactly the level of care we aim to provide every time. It’s also so exciting to know you’re looking forward to starting the product!

We truly appreciate you taking the time to share your experience, and we hope you absolutely love using it. We’re here if you need anything along the way!

Reply from Biorootlabs

Apr 11, 2026

Thank you so much for sharing this, it truly means a lot to us. We're incredibly grateful to hear that the turmeric curcumin capsules have made a positive difference for your hip arthritis. Knowing that our product is helping support your comfort and mobility is exactly why we do what we do.

Your recommendation genuinely means the world to us, and we appreciate you taking the time to share your experience. Wishing you continued relief and wellness on your journey.

Reply from Biorootlabs

Apr 11, 2026

Thank you so much for your feedback, it really means a lot to us! We’re so glad you’ve given our Turmeric Curcumin 95 capsules a try, and we completely understand wanting a bit more time to see the full benefits.

Consistency is key with supplements like this, so we’d absolutely love to hear how you’re getting on in a month. Your experience matters, and your follow-up could really help others on their journey too.

Thanks again for your support, we’re here if you need anything in the meantime!

Reply from Biorootlabs

Apr 11, 2026

Thank you very much for your kind words! We’re absolutely thrilled to hear that you’re loving the product, it means the world to us.

It’s also fantastic to know your bottles are arriving right on time. We work hard to make sure our customers never have to miss a day, so your feedback really reassures us we’re getting it right.

We truly appreciate your support and trust, thank you for being part of our journey!

Reply from Biorootlabs

Apr 11, 2026

Thank you so much for your lovely feedback! We’re really glad to hear your order arrived quickly and that you’re enjoying the product with no issues at all.

It’s great to know you’re following the routine, consistency makes all the difference, and we’re so happy it’s working well for you!

We truly appreciate your support and thank you for choosing us.

Reply from Biorootlabs

Apr 10, 2026

Thank you so much for your kind feedback! We’re really glad to hear that your order arrived quickly and that everything was carefully packed and protected. We put a lot of care into both the quality of our turmeric curcumin capsules and the overall experience, so it truly means a lot to know that it showed.

We appreciate your support and hope the supplement brings you great results. If you ever have any questions or need anything, we’re always here for you!