The website used to be difficult. I don’t remember why but I found it difficult to checkout, so annoying I stopped buying. I came back recently to try again cuz I love the body moisturizer. They made... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering easy and got my free 3piece gift but I clicked my $25 credit I earned to use and it was not taken off my order. Chat not available either to ask why. Help option had no matching options to... See more
Company replied
I love your products and have been buying them for a few years now. Have repurchased certain items multiple times. Also love your rewards and full size reward. My ONLY complaint is when items go out o... See more
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I was originally recommended the mineral sunscreen as a healthy option with summer coming up. When ordering I decided to try out the plumping skincare set and to my absolute amazement, after use my ac... See more
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Company details
Information provided by various external sources
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Contact info
United Kingdom
- biossance.com
4.3
Excellent
7K reviews
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Great products/frustraiting chat
The selecting was easy but things got complicated when I wanted to use the VIP offer of a free full size product. Clicking on the offer just put me in an endless loop asking me to sign in. I went to chat, entered my info and asked how to get the code. Chat then passed me to an agent and I had to enter my information again. Went through that twice just trying to get an answer to does the act of putting things in my basket trigger sending the code? Don’t think it is good marketing to have a customer ready to make a purchase be told to wait 24 hours or more so they can get an offer. Biossance always had great customer service so this was a frustrating surprise.
28 April 2026
Reply from BIOSSANCE
Hello Karen,
We appreciate you bringing this to our attention. We're sorry that you experienced difficulties with the VIP offer and the multiple requests for your information. We'll review our processes to improve the customer experience. Thank you for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Please bring back the Sqalene and retinol…
I really miss the Sqalene and retinol night serum. I’m 53 and this was the first serum ever that improved my skin. I would break out, have tiny bumpy patches, and uneven skin tone, this serum fixed all that! No irritation, and worth every penny. I’m now considering switching to a different brand because I don’t want to use combinations of different brands for my skincare.
30 April 2025
Reply from BIOSSANCE
Hello April,
We appreciate you sharing your experience with us. We're sorry to hear that your favorite serum is no longer available and that you're considering other brands. We value your loyalty and will pass your feedback on to our team.
A message has been sent to your account.
Kind regards,
Loa,
I found it very easy to access the free…
I found it very easy to access the free product this year, it seems in the past that it was more challenging. I appreciate the change and the ease in which I executed the order, a gift for my beloved niece.
29 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Provide a real person on a phone line
29 April 2026
Reply from BIOSSANCE
Hello Christiane,
We appreciate your feedback and will explore options for improved accessibility.
A message has been sent to your account.
Kind regards,
Liam
Biossance has been part of my daily…
Biossance has been part of my daily routine for years now and my skin has never looked and felt better. It’s light but hydrating. I feel glowy after doing my full Biossance routine.
5 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
It was advertised that I would get $20…
It was advertised that I would get $20 off my order when signing up for text and email alerts however after signing up for these alerts and creating an account, the discount codes I received did not work
29 April 2026
Reply from BIOSSANCE
Hello,
We appreciate you bringing this to our attention. We're sorry the discount codes didn't work after signing up for alerts. We'll look into this issue to ensure our promotions work as expected. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Excellent skin care line!
I was pleasantly surprised at how quickly my order was shipped! I absolutely love Biossance skin products. They are the reason I have such great skin at the age of 80. My skin is smooth, clear, sag-free, minimal wrinkles. I have been using Biossance for several years now. My 15 year old granddaughter really likes the probiotic gel moisturizer. It is great for teenage skin. Her mom, my daughter, fully approves it.
25 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I had $10 off in points that I…
I had $10 off in points that I attempted to use, but it didn’t apply at checkout. I immediately reached out to customer service to explain. I received a single generic reply to my initial message, and then crickets. I am a dedicated long term customer, and the lack of customer service is extremely disappointing. Please remedy this for me as soon as possible. Thank you
27 April 2026
Reply from BIOSSANCE
Hello Gina,
Thank you for leaving your review.
I am sorry to hear that you were unable to apply a credit to your order on this occasion, and I appreciate the disappointment this must have caused to you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
I was placing an order from the email I…
I was placing an order from the email I received regarding a free full sized gift with $75 order. It was stated that code would need to be added at checkout. I could not find location to enter code.
I did have on site conversation with help dept. but never located where to enter code. Therefore, I was unable to access free gift. Very disappointing!
28 April 2026
Reply from BIOSSANCE
Hello Deborah,
Thank you for leaving your review.
I am sorry to hear that you have not received a promotion you were expecting, and I appreciate the disappointment this must have caused to you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Love Biossance
I am new to your line of products, but so far I love everything I have tried! Thank you for the generous samples that I received with my first order, they allowed me to try your products long enough to see results and know what I will not have a reaction in time.
28 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Love the products but the website is…
Love the products but the website is not user friendly. I am a "VIP" status and like to purchase directly from the website so I can receive perks but this year I didn’t receive my rewards email that typically happens for earth day and when checking my rewards on the site I was being sent in a continuous loop.
27 April 2026
Reply from BIOSSANCE
Hi Berenice,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the points on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Poor service
I placed an order for the jumbo size Omega repair cream and at the time of checkout I did place the special code to get a free full-size gift which was offered to VIP customers. Somehow through the checkout experience, I noticed once after completing the transaction that on my confirmation email the free full-size jumbo omega repair cream that I had selected was not listed on the invoice so I immediately made contact with customer service to to see if that was the case or if the free full-size jumbo omega, pear cream was going to be included. I was informed that it was not on the original order so therefore it was not going to be sent and that was it there was no attempt at all to try and fix this, even though I had offered to give my code if needed, and I had made contact to Customer Service almost immediately after the transaction in order was placed. It wasn’t even five minutes afterwards, so I was communicating with the customer service to see and try to understand if this could be fixed and after a after receiving two additional responses from a total of three different people in the Customer Service department all I managed to ever really get was thank you for your patience. If there’s anything we can do let us know. No actual help was ever given. I ended up canceling my order because it seemed like no one actually wanted to help. And to me this seemed like something that should’ve been very easy to fix. Needless to say, I was quite disappointed by the whole experience.
27 April 2026
Reply from BIOSSANCE
Hello Jen,
Thank you for leaving your review.
I am sorry to hear that you received your item in poor condition, and I can appreciate how disappointing this must have been for you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Easy to order
Easy to order. And I like the cream. Wish I got some of the freebies -- to try.
27 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
only received a 20% discount not $20 as listed online
I only received a 20% discount on my order, not the $20 off listed on the website. The online chat kept me waiting for about 15 minutes then told me the appropriate department will get back to me in 2-3 days. This is just bad business. Biossance should immediately rectify their mistake!
27 April 2026
Reply from BIOSSANCE
Hello,
We regret that you didn't receive the correct discount and experienced a long wait time. We're sorry for the inconvenience. The appropriate team is reviewing your order, and we appreciate your patience.
A message has been sent to your account.
Kind regards,
Liam
poor customer service
poor customer service. The app advertises a free 4-piece gift with $75+ purchase. Another portion of the app advertises free full size gift if you log in. Logged in and wasn't prompted for either or sent a code to apply either. Misleading and false advertising.
27 April 2026
Reply from BIOSSANCE
Hello Abigail,
We appreciate you bringing this to our attention. We're sorry that you experienced issues with the advertised gifts and that the app didn't prompt you to redeem them. We'll look into this to ensure our promotions are clear. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
First I really like the product
First I really like the product. My face skin is extremely sensitive and this cream is perfect for me.
The price was good as well!
27 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Love their products
Love their products. App was easy to use. They ship to Canada for free! Thank you for making it a breeze.
26 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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