The protective case for my cell phone is high quality. After using it for over a year, I'm still very happy I bought this case from Biowaves :)
Company replied
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See what reviewers are saying
Fast shipping. Good cases, using their smartshell 5 for roughly 5 months and my phone has survived some nasty falls. The case itself was scratched in each fall which proves that the ca... See more
Company replied
Just a few days after I received my case, I accidentally dropped my phone on the edge of my nightstand. Unfortunately it fell on its side where the on/off button is located and where the case is the... See more
I'm very happy about this product, because the case I bought from them complements nicely the environment friendliness of my Fairphone. The case has a good fit and I'm sure it already helped protect... See more
Company replied
Company details
Written by the company
Biowaves: Wir übernehmen Verantwortung für unsere Zukunft - mit biologischen und nachhaltigen Produkten.
Contact info
37120, Bovenden, Germany
- support@biowaves.de
- biowaves.de
4.5
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Best cover case for the Fairphone 5!
The Biowaves Smartshell 5 has everything I need for the Fairphone 5:
- It doesn't add much bulk to the phone.
- It's not slippery and helps keep the phone securely in the hand.
- It fits tightly around the phone and doesn't feel like it'll loosen up with time.
- There's a raised edge above the screen (even with a protective glass), small but existing.
- The fingerprint sensor/power button cutout is well designed, wide with low edges.
9 July 2024
Unprompted review
Reply from Biowaves
Dear customer,
Thank you very much for your fantastic review! We are very happy to hear that the Biowaves Smartshell 5 meets all your expectations for the Fairphone 5. Your detailed feedback is incredibly valuable to us.
It is wonderful to know that the case not only adds little bulk, but is also non-slip and therefore sits securely in the hand. The fact that it sits firmly and stably around the Fairphone while still offering a small elevation above the screen is exactly what we wanted to achieve with this design. We are also pleased that you think the cutout for the fingerprint sensor and power button is well designed.
Your satisfaction is our greatest motivation. If you have any further questions or suggestions in the future, please do not hesitate to contact us. We are always happy to help and want to make sure that you are completely satisfied.
Thank you again for your detailed and positive feedback!
Best regards,
Your Biowaves Team
Great experience
Fast delivery, the product works well and they amended my order (that I had messed up!) with no hassle.
24 June 2024
Reply from Biowaves
Dear Geraldine,
Thank you for your positive feedback! We are very happy to hear that the delivery was quick and the product met your expectations. It is great that we were able to help you successfully with your order.
We know that sometimes things can go wrong when entering the delivery address, so we are glad that we were able to help you correct this quickly. Your satisfaction is very important to us and we want to make sure that you always have a pleasant experience with us.
If you have any further questions or concerns in the future, please do not hesitate to contact us. We are always happy to help!
Thank you again and kind regards,
your Biowaves Team
I was a bit suspicious, but...
I was a bit suspicious since at first i couldn't select delivery to Denmark, but after messaging the support team about it they changed it and i recieved my cover within the expected delivery time.
Also, the cover is perfect
(But please get more colors, i like green, but not that specific green...)
20 May 2024
Reply from Biowaves
Dear Charlotte,
Thank you for your feedback! We are pleased to hear that you are happy with the case and that it arrived in Denmark on time. We regret that there were problems with shipping to Denmark at first and we are pleased that our support team was able to help you quickly.
We are happy to take your suggestion regarding the colors into account. It is important to us that you have a choice that suits your taste. We will use your feedback to expand our color range in the future.
Thank you for your patience and understanding. If you have any further requests or questions, please do not hesitate to contact us. We are happy to help you!
Best regards
Your Biowaves team
Store is okay but they send spam
They sent me an email to review on trustpilot MONTHS after my order. I didn't sign up for spam.
Other than that I'm happy with the phone case.
16 October 2023
Reply from Biowaves
Hi Martin,
thank you very much for your advice. Of course we respect the privacy policies of our customers.
We have therefore checked the matter promptly and were able to identify a technical error. This has been corrected.
We apologise for the inconvenience.
Best regards,
your Biowaves Team
Solid and fits perfectly
The case matches perfectly with the FP4, I prefer 100% this case instead of the original FP cases (the material stretches with the passage of time). The Biowave case is solid, I love it.
3 October 2023
Reply from Biowaves
Hi Mercedes,
thank you very much for your detailed review.
We are very happy that you like our case so much.
Your Biowaves Team
Reply from Biowaves
Hello Maartje, thank you very much for your review.
Kind regards,
Your Biowaves Team
Good fit and nice touch
I'm very happy about this product, because the case I bought from them complements nicely the environment friendliness of my Fairphone.
The case has a good fit and I'm sure it already helped protecting my phone from small drops and scratches.
Also very happy about the responsiveness and to the-point answer of there support service. I had a minor problem, that was quickly solved.
3 February 2023
Unprompted review
Reply from Biowaves
Hello Christophe, thank you very much for your rating. We are delighted that you are satisfied with our product and service. Best wished, your Biowaves Team
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