bipicar.com - España Reviews 142

It would appear I’m in a similar situation to others - given the negative reviews are recent. The premium you pay is supposed to cover mot, service, maintenance and recovery. They left me to pay the bill to have my tyre repaired at the roadside, I had no choice as I was stranded and you only get these rubbish inflation kits now there was no spare tyre. Left me to pay £215. I’ve had the car 16 months and it has never been serviced or had its first MOT.
I have submitted a complaint then emailed the following day and not a single response but continue to bill me. Their communication is awful they are super abrupt and rude on the phone, they make you feel like an inconvenience. Worst car company I’ve ever dealt with.

Terrible customer service. I am disabled and have been left with no car and not even an update for the last 7 days.

I depend on my car for daily life from going to the shops to get food and drink, to going to work which i have not been able to do due to the lack of empathy from bipi car.

I am due to go on holiday next week the only holiday I have and if u do not have a car I will not be able to go. Through no fault of my own. I have spent over 800 euro on taxis and no one a bipi car cares.

The worse experience I have ever had. No communication, no updates, no empathy, no coursety they have also breached their own contract as I should have been given a replacement car within 72 hours. It's now been 8 days I still don't know what is wrong with the car or when I can expect to get it back.

Sort it out bipi car terrible service from along standing Customer

Updating this review as got another standard template response telling me to contact customer service. I have!!!! 10 times over the last 7 days, the lady I spoke to yesterday just hung up on me. Why do I need to do all the rining around???????? I need a call back today, I have following complaints procedure and nothing. Service is getting worse and your template to this review does not help either. Sort it out!!!

Have been using this car services for past 3 years and overall they have been great. Only issue was not getting the car I chose from the list. They gave me a car that was similar. But the ground team are very supportive and the online team do a great job as well. Highly recommend this company for long term car.

When you have a problem with this company they will respond giving the same standard customer service number that gets you nowhere. We have a car that we have been trying to return for weeks. They turned it off, told us we need to return it, and then ghost us for weeks on where to go, how to return it (since they bricked it remotely) and keep relentlessly trying to bill us. I assume they are about to go bankrupt because they are outright just scamming customers and don't even want their cars back. Less inventory for the creditors to have to sell! So please, please don't rent from them. If they are happy to brick their cars, make customers keep them, and just keep draining their bank accounts, in my opinion we about to see their 'going into administration' news in the headlines soon.

Absolute scammers!!!! BE very very careful. We paid a deposit for our car 5 and a half years ago. It was for a long term hire and the deposit was well over €1,000! We recently terminated the contract. Despite having changed our account for the monthly payments for 5 years, and we reminding them to make the refund to the updated account details, they sent it to the old account which no longer exisits. Now they are telling us they cannot refund the deposit to any other account, other than the one we paid from. Absolutely bullshit. So they could take money from our new account for 5 years but not refund to the same ???? We will be reporting you to the Ayuntamiento as well as the EU Consumer Rights Centre! A very dishonest business!
@bipicar.com was the department who told us to sort it ourselves! They were the one who told us that you could not refund to the account that you had been taking money from all these years. Unbelievable. This is ILLEGAL! We will be reporting you to both the EU Consumer Centre as well as OMIC and the Junta de Andalucia. We have been very patient waiting since 7 April. First you wanted to charge us extra mileage even though it was in our agreement ( WRITTEN ) that our unused mileage was transferred. Then you took your time refunding to an account that has been closed despite the fact that we had REMINDED you to refund to the correct account, details of which you had on file for years.

Not to be trusted. Customer service does not exist. They make up costs and never provide documentation to back them up. Even though subscription is paid they turn off your car. You can't get an answer from them in any sort of emergency.

The saga continues - still awaiting a response from Bipi over a contractual issue. They never ring.

But two things people should be aware of: they are owned by Renault (Renault Mobility) who bought them a few years ago for 100 million euros, or so the media reported, and since then, they have never been profitable. The media said last year that the losses were around four million. I guess that the co-founders are on an earnout and will use any tactic going to make themselves profitable - so full gas on the sales team, trash the customers service team and reward those who generate more revenue from each account.

I think people who are in the same situation as me, and there are many of use (see Redditt for example), should also contact Renault Mobility and whoever actually owns the car, and make them aware of how Bipi is running their company.

That's my update, here is my previous post.

Second thing, especially in Spain, they don't own the cars - they don't own their fleet. They are middlemen. They rent most of their cars from Athlon which causes all sorts of trouble when getting the car serviced, or new tyres for example. If anyone asked me, I would say never use this company, you'll regret if you do. By far the worst experience I've ever had and that's saying something!

If someone was asking me about using Bipi, I would say, from my experience, don't do it. I've had two cars, over five years in Spain, and I can't wait to finish my contract. Again, from my experience, they have lied to me and threatened me on numerous occasions, and have tried to take money from my account when we have agreed otherwise.
I plan to detail my whole experience with them, once I am over this nightmare, but really, really, be careful with this company.
And the one funny thing, once this comment goes up, they will post answer saying please talk to our customer service department - they are rarely there!

And there it is, the standard apology on my review. They will not speak to you because they cannot justify their actions. I feel sorry for those that work there, the place is a joke.

Awful company that con you out of money when you return the car. We had a car for 6 months and when we returned it they spent an hour going over it with a flashlight and taking picture however they clearly do not do this on handing the cars over as when we collected our car the reverse camera was hanging out of the hole on a cable, we then had to arrange to take it to I have it fixed. When we returned the car they sent us an invoice for damage inside and out, and e asked for pictures as none were provided and they claimed the damage internally was glass in a air vent, we had no issues with the car and never had glass anywhere near the vets however on being sent the picture there is nothing in the vent and it looks totally normal, they want us to pay €145 plus IVA, they also have charged us over €900 for excess KM but have not provided a breakdown of the starting and end KM and how much they charge extra per kilometre. Total con of a company and will never use again, if you use them be away to add a large sum on top when you return.

These guys are complete cowboys!
Avoid at all costs!!
Apparently you have comprehensive insurance but it does not cover minor scratches and result in ridiculous requests for money!
Not to mention the difficulty in getting your deposit back.
Complete scam shop

I have been waiting for our subscription vehicle to be "repaired" since MARCH 2025. It's not the end of FEBRUARY 2026.
I Have been a customer of BIPI since 2023. Since then, the service has declined - greatly.

Our first car "experience" with BIPI went really well. It was a 6-month contract. No issues - so we decided to upgrade to a 7-passenger, bit more pricier vehicle. Year-one we had zero issues. Everything went well. Approaching the second year, we needed vehicle maintenance - this is where things started to get fishy.

We were routed and re-rerouted to different repair shops. We waited weeks for parts (a simple battery) and oil change. After about 2 months without a good battery, finally good a new battery.

Then, March 2025, the vehicle was running smoothly and suddenly never turn-on again. My guess it was immobilized purposely to be replaced with a vehicle where BIPI could charge more for for less and charge someone else more for "our" vehicle. Sounds weird, but WAIT there's more. After researching the net, I found aboutTEN our current customers and former BIPI customer stories with the same exact story of "dead car" and then forced into another smaller more expense vehicle.
While, I have always been friendly with BIPI, after 9 months of waiting for our subscription vehicle to be repaired, we decided to seek consumer protection. BUT WAIT THERE MORE, BIPI declined ARBITRAL intervention and continues to harass me with emails and threats. Potentially breaking the consumer laws in Spain and Catalonia.

I have acted in good faith with BIPI offering them the benefit of the doubt with the "repair shops" being the issue.

BIPI has refused access to the vehicle - and therefore our personal belongings are still locked away with the car - Wherever the car may be.

Currently, as of today, BIPI has threaten to rescind the contract with 14 months remaining.

I have contacted various Consumer Protection Agencies and will potentially hire legal consul to escalate the matter. It is my belief based on my research that BIPI is conduction a systematic restructuring of active contracts which were under-priced. All arrows point in that direction. Think of it as the "apartment" that now is worth 3500€ a month and longer rents at 750€ a month??? (Think about it). And definitely, think twice and than another 2 times before dealing or entering into a deal with BIPI.

I moved the matter to Judicial proceedings, basically I have filed a law suit against BIPI MOBILITY SL as of MARCH 3 2026.

AS OF MID MARCH BIPI HAS FILED A FRAUDULENT POLICE COMPLAINT. THIS COMPANY IS AGGRESSIVE AND DISPLAYS QUESTIONABLE BEHAVIOR.

THIS IS AN ONGOING SITUATION. I WILL BE SURE TO UDPATE - POSITIVE OR NEGATIVE.

I waited 5 hours for the recovery vehicle to arrive and then an additional 5 days for a courtesy car. I had previously notified you that the car required servicing after a warning light appeared, yet I was referred to a garage in Barcelona, even though I am based in Málaga. This caused significant inconvenience.

We have had an absolutely terrible experience with Bipi. When you’re trying to get a car, they respond quickly. However once you’ve signed the contract, it becomes nearly impossible to reach anyone. We have been trying to contact them for five months through every possible channel with no response! Our contract ends April 3rd, and we’ve had zero communication with them. The car was damaged a while back and we filled out the online form as per instructions from their automated messaging system because we couldn’t reach anyone and no one responded. We even tried their new customer line but they said there was nothing they could do. Now let’s see how they handle the damage when we return the car April 3rd.

We’ve informed them that we will simply be dropping off the car because no one is responding to us.

Do not sign a contract with this company. You will regret it. There is absolutely no customer service. I have never experienced anything like this with any other company.

I have been a Bipi customer for more than 4 years. Until now, my experience had been positive and I considered them a reliable company. That is why this situation is especially disappointing.

They deducted €363 from my card without answering my written request for clarification. Before accepting the charge, I asked them to provide:

The exact clause in the contract that justifies the charge

The workshop invoice

The expert assessment

Photos proving actual bodywork repair

They did not respond to my questions. Instead, they proceeded with the deduction.

After being a loyal client for several years, I expected transparency, documentation, and basic customer respect. Charging first and ignoring a formal request for contractual justification is not acceptable business practice.

This experience has significantly damaged my trust in the company.

Absolutely awful experience, do not recommend. I made it very clear from the first call I only wanted a 3 month subscription. It was very difficult to exit the subscription and I had to pay for an additional month. Upon returning the car suddenly no one spoke English and it took 4 weeks to receive my deposit back. They are difficult to get hold of.

Extremely poor customer service, charge you when they like, hidden costs, very unhelpful should your vehicle need repairs, repair garages carry out substandard work, customer service do not communicate effectively as part of a team. All BiPi want is your money. I would not recommend BiPi Espana to anyone looking to lease a car short or long term.

Bipi are one of the most unreasonable, challenging and downright nasty companies I’ve had the displeasure of dealing with. We were excited to start using them because we really like the flexibility of their offering, but to say we were disappointed by the service is an understatement.

First off, the car we received (on a 6-month contract) wasn’t clean. There were crumbs in the gaps. Not a huge issue, but you don’t really want to have to clean a car that should arrive without evidence of the previous user’s eating habits.

Second, the vanity mirror in the passenger-side sun visor was smashed. We discovered this on day 4 of having the car, when I was driving on the motorway and my pregnant wife pulled down the flap. Broken glass fell all over her, which isn’t ideal when you’re travelling at 70mph.

When I reported this to Bipi, they said that, because we didn’t report it in the first 72 hours, liability for the broken mirror sat with us. It was, they claimed, absolutely not their responsibility. We were to blame because we hadn’t reported it in time. Their exact words were:

“Please note that our records confirm the mirror was in perfect condition on the day the car was handed over to you. As such, the responsibility for the repair lies with you.”

Now, this is a straight-up lie. Unless the delivery driver deliberately smashed it on his way from Banbury to London, which is I think quite unlikely – the mirror had absolutely been broken before we received the vehicle. Their unwillingness to listen to our side of the story, and their outright dismissal during each interaction, was a masterclass in how to not treat your customers.

Three weeks after the vehicle was collected, I received a mystery invoice for £154.58 for “damage to vehicle”. After some interrogation, they confirmed that this was to cover the smashed mirror – an item that typically retails for less than £10, and which is attached via a couple of screws.

A few other frustrations:

- Bipi’s comms are awful. If they provide insurance as part of the contract, good luck trying to find the policy. Ditto the contact details for roadside assistance. Other companies do this so much better

- When I emailed queries about mileage, driving overseas etc, they simply don’t reply. The auto response says you will receive a response within 72 hours, but this simply isn’t true. You always have to chase on the phone

- The keycard battery went flat within 2 weeks. Again, only a minor irritation, but if I ran Bipi this is the kind of thing I’d check before I handed over the vehicle?

- The cancellation process is so loose. I gave up trying to do this online/over email, so did this over the phone. Even then, it took almost another two weeks to receive written confirmation of the cancellation

I’ve been a user of car subscription services for five years, and Bipi is by far and away the worst company I’ve dealt with. I would urge anyone considering them to find an alternative. Even the company they outsource the delivery and collections to told me they’re awful to work with.

I would give zero stars if it were possible. My experience with Bipi (Málaga/Spain) has been exhausting, unfair, and financially threatening. I’m writing this so other people do not walk into the same trap.

I signed a 3-month contract on 18 September 2025, with car delivery scheduled for 1 October 2025. Minutes after I signed, Bipi called to say the car I chose was “not available” and I had to accept a different vehicle. That set the tone: promises first, problems immediately after you commit.

The contract references a 14-day cooling-off period. Yet Bipi did not hand over the car until 7 October 2025. The result was that the “cooling-off” window became meaningless in practice because I did not even have the car until after the original period would have expired. I now see why the delay matters.

When I finally received the car, it took one short drive for the dashboard to light up with serious warnings including engine failure and an AdBlue issue. I contacted them right away because a faulty vehicle is not something you “just live with.”

Bipi’s solution was shocking: I was told to drive the faulty car to their Málaga depot, leave it there for 3 days, and only then maybe get a replacement depending on availability. I live about 60 km from Málaga and I’m on a hill, this is not a minor inconvenience. When I asked how I was supposed to get home without a car and then travel back again to collect it, the message was essentially: "that’s my problem".

Communication was also unprofessional. Emails came from generic “departments” with no real name or signature, which makes it feel like you are dealing with a wall, not a company that takes responsibility.

Because I would not risk driving a fault-displaying vehicle to Málaga, I asked them to collect it. They eventually sent a trailer and picked up the car from my home on 17 October 2025. I had paid a month and had the car for around 10 days, yet instead of a fair resolution, Bipi started demanding I pay the remaining 2 months as an “early termination” fee and even involved a debt collector.

In my opinion, this is not fair trading. Delayed delivery, a faulty vehicle, no practical support, and then aggressive demands for the full contract as if none of this happened. I understand that for distance contracts the cooling-off period runs from when the goods/service are actually received, so for me that was 7 October, and I acted on 17 October 2025, but Bipi is behaving as if they can ignore that reality.

If you are considering Bipi: don’t. Or at minimum, only proceed if you live next door to their depot and you are prepared for “computer says no” customer service. I will never use them again.

You can only reach them easily when you want to contract a new car. After that, it becomes almost impossible to get in contact with anyone. Communication via email is extremely poor and unprofessional, which makes renting a car through this company very frustrating.
On top of that, the cars offered are usually very basic in terms of equipment, and the models shown on their website are almost never actually available.

Overall, a disappointing experience and not a company I would recommend.

See answer of Bipi car from 03 January 2026.
Please get in touch with our Customer Care team at info bipicar.com or call +34 911 983 111

The don't pick up the phone ... Customer service, it's to laugh 😂 It's an automatic generator answer from Bipi.

Avoid at all costs. I have rented a car which has had problems which have not been resolved. They ask you to solve the problems yourself which denies the point of renting a car. And they keep taking monthly payments when I don't have a car that I can drive. The customer service is disjointed and unhelpful. It feels like a scam. They deliver you a car quickly but service ends there. Safe yourself the trouble and DO NOT USE THIS COMPANY!

I’ve been with Bipi since May 2021 (4.5 years), maintaining a clean driving record, and always paying monthly payments on time, to a total of around 30,000 euros. They recently refused my request to downgrade my current car, based on vague “internal criteria.” The so-called “flexible” subscription is anything but. Over the years when I've previously exchanged vehicles, they have emailed me stock images of similar damaged vehicles, in an attempt to force me to pay for the damage - absolutely criminal behaviour! They then remove their claim without apology, when I show them images/videos of the undamaged car as it's been collected - this has happened two or three times. Marketing promotions are also never granted, there is always some type of rule or restriction, which they don't display anywhere in their terms and conditions. Considering my loyalty, I’ve been treated very unfairly and without any transparency. Avoid Bipi if you expect honesty, flexibility, or basic customer respect.