bipicar.com Reviews 

I cannot recommend Bipi for car rental. We took a car for a year. It has a strong smell of smoke. Bipi asked me to park the car for a day in the center of Valencia to clean it. However, I could not miss a working day, so I needed to find my own solution.
If there is any need for more maintenance, the problem will require a long discussion and loss of several working days.
The last and most annoying issue! I returned the car without any damage, and when we put it back (in Barcelona), after the car check, the guy told us it was in perfect condition and we should receive our deposit back. After a week, I received an email from Bipi with two new scratches (which did not exist when I returned the car), and they charged me 600 euros for them! In addition, they said it needs a special cleaning and costs 50 Euros more! I showed them I took the car for cleaning a day before, adding the receipt even in the car. I tried to contact them several times, but they don't answer my emails. I still hope they will somehow answer my emails...my experience was not positive with them, and I cannot recommend them.

Update: After getting the response from Bipi, I sent again 3 emails to all known addresses (including the one they asked me to send to) and I didnt get any response from them. I really cannot understand their behaviour. They charged me for something I believe is wrong, and when I asked for clarification, they just disappeared and didn't provide any answer. Try to be better, Bipi.

Bipi

You responded to a review and I responded and have heard from no one in senior mgmt to resolve issue.

Please note my response below:

This is to the response from Bipi. I have contacted the firm and the email as you have advised before I submitted this post. I am getting truly no where. In fact it’s been somewhat and unnecessarily hostile.

IF you are wanting to resolve this then please have someone in management with a focus on the customer and takes pride to reach out to me at tjnikting@gmail. I would like to get this handled as it’s beyond frustrating.

I had an absolutely horrific experience with this company in the UK. When the car was delivered, it had multiple scratches and damages, but I was reassured that this was noted in the delivery records. Upon collection, I was told that the damages would again be documented. I felt confident that the notes from the delivery would show I would not be held liable, but I was sorely mistaken.

I was charged over £200 for damages that I did not cause, and because I left a deposit, they have abused their power to prevent me from disputing the charge. Despite numerous phone calls and emails, where I provided evidence that the damage existed at the time of delivery, my emails (complete with evidence) went unanswered, and I received no assistance from the agents on the phone.

To make matters worse, I was also charged £50 for a cleaning fee, even though the car was in a clean condition when I returned it. It feels like they do whatever they please once a deposit is left. I advise anyone considering using their services to be very careful. I am in the process of pursuing this matter legally.

Bipi is an absolute nightmare. I have rented from them for over three years, and the level of incompetence and complete lack of customer service is staggering. Three months into renting this car, the clutch failed and they tried to charge me an obscene amount — only for Renault to admit fault and fix it.

Now, my tyre blew out. Despite countless calls, emails, and direct questions, they ignored me, refused to provide a replacement car, offered contradictory information, and took zero responsibility. I was left stranded, losing work and money, with no solution in sight.

Their “customer service” is non-existent, their processes are chaotic, and they treat loyal customers with complete disregard. Bipi is unprofessional, unreliable, and utterly disgraceful. Do not rent from them — unless you want stress, frustration, and incompetence at every turn.

A terrible company, I would not recommend it to anyone!!! Will do anything to get a lot of money out of you dishonestly! We returned the car to them after they told us that our contract with them had ended and we had no choice. They gave us a month to do what was necessary to return it. We arrived at the return point in Malaga where a guy was waiting for us who had passed by and photographed every little, insignificant spot, when we asked him why he was taking photos, he told us that it was his job. a few days later we received a final bill of 800 euros for damages!! And all we had is just 2 small damages but they charge us as much they could have! And all this after the sales representative offered us an extra 20 euros per month to make a deductible of 300 euros on the day we returned it. Now after we returned it, the representative told us that it was not for the whole car but for every side that was damaged and for any damage. They simply lied to us and cheated us! Not only that, we also asked them to understand what the bill was for, they asked us to fill out a complaint form on the site and told us that they would wait with the payment until we approved it. This morning they charged the entire amount!! Without informing us first and getting our approval for it!! Of course we looked into the issue and it is illegal to charge a customer without their approval or giving them a date for payment. Stay away from them! I will not hire from them again and will not recommend them. It is a shame that this is the conduct and behavior towards their customers who work hard for this money and in the end, in an outrageous way without explanations, take as much as they want!
And after i see here the reviews I understand that i am not the only customer they scammed and been lied to. Thats a shame!
the worst experiences I’ve ever had with a car rental company!!

**UPDATE 09 SEP** This is Bipi Italy
So they use a company called Aly Service who is part of Aly Rental in Milan who were open on the 22nd Aug so could have easily had the car keys back on the actual agreed date. So as part of the conversation I urgently asked to check if I had left something in car took multiple emails and calls but then got reply that nothing was found. So when asking for deposit back was told I still had to wait as the return was not completed yet the system says completed and nothing else recorded. So again you guys really need to look at the follow up and some simple basic customer service.

Reading the reviews this appears to be the main method for getting a response to issues. Second time using Bipi now and so far been great although the current issue is trying to return the car. From the outset they knew the return date its on the contract. As per agreement emailed to confirm date and received email confirming 22nd before 1pm. Replied saying ok, is it possible to potentially change to 15th. Then radio silence for over a week no email no response. So called them suddenly everything is wrong. Office closed the date was not agreed we are closed. Can you return in september - No , Can you get someone else to return - so expect somebody to drive 200km with no return! And still no real solution. I have flights booked other arrangements when I get home so what do you want to do with your car!

The process of procuring the car is quite painful. The web site doesn't give you availability information in order to allow you to plan on scheduling. The process of trying to renew your subscription is even more painful. I had a 6 month subscription. I want to get another 6 month subscription but customer service refuses to talk to me until my original subscription is complete.

If you value your personal data and don’t want it shared with random men at the side of the road avoid these people! They provided my name, contact number and god knows what else to a man who told me he didn’t even work for them.
I have tried to raise my concerns through Bipi and asked for their compliance officers details to raise this breach and they completely ignore the request. They have made me feel extremely unsafe and worried more of my details may have been given out.
They provided me with insurance documents 4 months out of date when requested and their complaints department claim they have no record of that.
They are now trying to bill me for things other members of their staff have agreed will not be paid (I have proof of this which has been sent to them) I was unhappy with their company so it was agreed the car would be returned and final month would not be paid now they are trying to charge me it and threatening to take me to court if I don’t pay them, they have no CRM systems and no record of any client contact but thankfully I have a whole file on them which I’m sure the court will appreciate.

Honestly I believe this company is a scam and this will be fully reported to the FCA and relevant bodies in Spain, a full report for the GDPR breach will also be raised.

I tired numerous times to resolve this with Bipi and they just ignore and then send a new bill.

AVOID BIPI AT ALL COSTS.

This company caused me nothing but stress, financial loss, and total disruption — while I had a newborn baby and a partner recovering from surgery.

Their Toyota C-HR Hybrid kept breaking down due to a hidden third-party tracker draining the battery — something I flagged multiple times and they ignored until Toyota finally confirmed it. Their response? Blame me and do nothing.

I had to sort everything myself — from recovery to getting a temp car (thanks to Athlon, not Bipi), while Bipi sat silent, offered no support, and made me pay out of pocket for Ubers, congestion charges, and even lost income due to their failed collections.

Then, after they agreed to cancel my contract due to THEIR failure, they still charged me £266 from my deposit for “excess mileage” — a total insult.

Their customer service is shocking, they take zero accountability, and will leave you stranded when it matters most. I’ve taken this to the Financial Ombudsman — and I strongly urge others to think twice before trusting this company with your money or safety.

Delivered car with a fault. Very poor customer service. Would avoid this company.

Go to Financial Ombudsman if BIPI car are not dealing with your complaint. First ask them for final response then go there. The financial ombudsman told them to refund all charges and cancel the agreement. They still kept £350 and didn’t refund all and then today almost 1 year later they send me an email out of the blue asking me to pay them money???

Obviously I sent it straight to financial ombudsman.

Bipi is still one of the worst experiences I’ve ever had with a company.

I strongly urge anyone reading the reviews here not to consider Bipi at all.

EDIT: I already did send email to that address but no reply…

I must admit I was nervous based on some previous reviews, but all in all it was a great experience with Bipi. I was approved really quickly. Insurance isn't included with my subscription so I had to get that organised which required some additional info from Bipi which took a bit to get, but in the end didn't delay the delivery of my car, which arrived on the day agreed and time slot they confirmed 24 hours earlier. Only downer was the colour of the car being different to the picture I'd clicked on on the site, but I can live with it. So far so good, hope it continues!

Absolute joke of a situation and I now have no trust in this company.
Out of the blue on 6th May 2025 I received an email from Bipi stating there had been an administrative error and my car may be showing as ‘not insured’. The email was to assure me that everything was fine, it was being resolved and they’d attached a letter to present if I was stopped to prove it was insured. The letter itself was written as if I’d already been stopped which was strange, but I printed it off and kept it in the car.
Move forward to 19th June 2025, and I’ve received an email from their fines department saying I’ve been identified as the driver regarding a contravention and that the fine will be sent to my home address and as per our agreement, they’ll be charging me admin fees for doing so! The fine is for failure to insure from the DVLA!
Are you joking?! What kind of backwards company is this?
I have a subscription with you with insurance included. You clearly knew there was an issue and were receiving notices from the DVLA well before this final warning, which is why you sent the original email but didn’t tell me.. instead you worded it as if you were giving me proof of insurance in case I was asked, but clearly you knew there were issues already which explains the wording of the letter you gave me to pass on!
YOU CAN PAY THE FINE! AND I’M CERTAINLY NOT PAYING ADMIN CHARGES BECAUSE YOUR COMPANY CAN’T DO ANYTHING RIGHT!
I have responded and also asked to cancel my agreement early - there is zero trust with this company, they clearly can’t administer things properly and they’re trying to charge me for their mistakes. I’m also seriously doubting I was insured for a period of time so again, that breaches trust and our agreement.
Our legal team will also be notified about how we stop working with these guys and give the car back ASAP. It also turns out they never sent me an agreement to sign, so this is another failure! Our company signed their side, but I never received anything!

Update- Following this and my email complaint the company replied apologising for multiple failures and completely ignored my request to cancel due to their errors. They just sent multiple paragraphs of apologies for each issue and ended it by saying they hope this rectifies the issue. I replied to this stating that all they’ve done is apologise for what I’ve brought to their attention and that they’ve ignored what I asked when not wanting to use them anymore due to their failures and lack of trust.. plus no gestures received from them either.. and they’ve just ignored that reply. So they don’t care and we continue to wish we hadn’t joined them. Awful customer service.

We were forced to replace our car during the rental period to a more expensive car as it was the only option to get around the costa. And then there was no way to use the former agreement for a shorter period it despite the dialogue held via email earlier. So, we were forced to pay for a full month even we insisted that we are going for vacation on July and return on August. So, despite the discussions in email and phone it was ok, there was no compensation or possibility to have adjustments to the contract.

The funny thing is, that if you are enforced to change to another car (renewing campaign started by the company itself) that your only option is to renew the rental period as well and while minimum is for many cars 3 months, you are forced to pay for unused extra month even noone uses the car.

Yes, we all know how it is while dealing with insurance companies and their complex agreements and what is refundable etc., but does that apply to also car rentals to follow this same cold service model and no more of the interest of serving their customers. Very poor rental service experience from this. I cannot recommend this service at all and it is why I give only 1 star for this.

Oh yes, avoid of any scratches even small stone hits, as you are easily fined for small damages +100 euros despite good insurances. And avoid returning any dust or dirt in the car as you get extra +50 euros charge.
And there is + office management extras included, so + + +.

It seems the money is all for this company's interest and raising the prices at the same time. I don't wonder why in Spain people rather buy new or old car directly from the car dealers or manufacturers avoiding these loop holes from some companies where people tends to get into.

After posting my original review, Bipi replied publicly on Trustpilot asking me to contact them directly so they could “review and resolve” my case. I did exactly that, in good faith — but once I reached out, they simply repeated that my case was closed and refused to review any of my concerns.

If that public response was just for show, it’s incredibly misleading. It creates the illusion that Bipi is responsive and willing to make things right, when in fact, they had no intention of reopening the case or discussing the issues further.

This only reinforces the original problem: poor transparency, poor customer service, and inconsistent communication.

The Company has a really good selection of cars and competitive prices but... only few cars have their own insurance (renault and Nissan juke)...all the other cars need to be insured!!!!
not really a competitive price if then you need to buy the insurance on top.

Run away, they charge fees to scan the fine documents and do it late, and as the last straw, they increased the fee unilaterally and without notifying, 100%.

Absolutely do not recommend this service. First, I had to wait four months to get a car. During that time, they gave me four different delivery dates and switched between three different cars. The subscription was supposed to include maintenance, but every time I tried to book a service appointment, I had to wait weeks — and they didn’t even fix all the issues.

They offer an option to change the car after six months. After one year, I asked to switch to a more expensive model — they approved it instantly and sent me the contract to sign. But when I read the contract, the terms were different from what we originally agreed on.

So I asked to change to a car — cheaper one - 20% less — under the original terms they offered me. Suddenly, I was told it’s not allowed. Two days later, they emailed saying they’ve changed their entire fleet, so I now had to return my current car and go through the whole process again, including another long wait for delivery. I gave up, bought my own car, and returned the subscription vehicle.

After they collected it, they tried to charge me for old scratches. Luckily, I had videos and photos from the first day of delivery. After several emails and a few days of back and forth, they admitted their mistake and agreed to return my 100 % deposit.

Their website claims refunds take 3–5 days. It’s now been almost 30 days and still nothing. I called support — turns out they sent the deposit to the wrong account. Now I have to wait for the money to bounce back before they can try again.

I will keep this brief.
Unfortunately I was issue with a Penalty Notice by the Met Police. The notice was sent to the so called office Bipi in Liverpool. It's just a correspondence address by the way! Bipi only forwarded the notice to me a whole month later by which time my Met Police fine had increased to £1000. To cap it all off Bipi have just taken £39 out of my account as an administration charge. Absolute awful company run by foreigners. Do not be fooled into signing a contract with them

Sign up: It was easy to set up the subscription, started online, had a phone call to complete. They even offered an English-speaking colleague to call back which I appreciated but in the end went ahead in Spanish. Clear explanations about the process, and i had all the details about the cars on the website so it was easy to select it and any additional services.
Handover: car arrived much sooner than initially forecasted, it took only 2 weeks. Appointment was easy to set up and even to change. I also received a reminder call on the day :) detailed directions made it easy to find (it's not an office, but a garage) and car was received in good condition, very clean. Issues were documented well and are stored on my account online.
Abroad usage required additional approval but was a simple enough process via email and was quick.
Very happy so far with both the car and the service.