I use Bird brand complete protection for my shed. The shed is large and takes a long time to paint. This product applies easily and quickly. The finish is lovely, my 10 year old shed looks brand n... See more
Company replied
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Review summary
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Reviews shaping this summary
I have used bird brand fence treatment before. The produce is easy to apply by spray or brush, covers well and the treatment lasts longer than many other brands . I would recommend bird brand, which i... See more
Company replied
Quick delivery and great paint product At first I thought the paint was a bit thin but after a second and third coat the paint and gate looks amazing. Need to order more as definitely needs a thi... See more
Company replied
Delivered promptly. We were not at home but the driver phoned before hand and followed the instructions to leave the product at the rear of the property. Excellent service!
Company replied
Company details
- #18 of 31 best companies in Paint Manufacturer
- #6 of 8 best companies in Household chemicals supplier
Written by the company
R K & J Jones Limited is a family business operating at a 12 acre site close to Thetford in Norfolk, UK. We manufacture and distribute a wide range of building and decorating products under the name of Bird Brand (our family name) that goes back 6 generations. Our products are gaining a reputation for excellence in Garden centres, hardware stores, builders and decorating merchants throughout the UK, Ireland and other EU countries. Bird Brand has a wide spectrum of D I Y products such as Ecosote® which is an exclusive ground-breaking water based wood preserver and creosote replacement that is economical, effective and completely safe. We also offer a niche range of rustic stains and coal tar coatings for period and specialist applications. We pride ourselves on providing a good customer experience, right the way from order and delivery to the satisfaction of applying the final product. Many of these products can only be obtained from Bird Brand. The company has recently invested with an additional 23,000 square feet of new warehousing and with other site improvements, the company is well placed to see continued growth and improve its capabilities. The Directors of the business are the four members of the Jones family and remain fully focused on delivering quality products and superior service for many more years to come.
Contact info
Southery Road, Feltwell, Thetford, Norfolk, IP26 4EH, Thetford, United Kingdom
- 01842 828101
- websales@birdbrand.co.uk
- birdbrand.co.uk
4.6
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Fast prompt delivery
28 April 2025
Reply from Bird Brand
No problem, thank you for your order and kind review!
Reply from Bird Brand
Thanks Bob, it is much appreciated!!
First class service and product
Website easy to use, product does what it says on the tin!
Great customer service when I rang with a query.
4 April 2025
Reply from Bird Brand
Thanks Michael, your review means a lot. Cheers.
Great service
Great service, prompt delivery. Thanks for advice regarding pre-use and in use mixing. Very helpful. Does exactly what it says on the tin.
29 March 2025
Reply from Bird Brand
Thank you John! It was great that you saw the advice about mixing and pouring for best results. Thanks for taking the time to share your review.
A good product but service was not…
A good product but service was not good…first order arrived damaged, the stain pot was split and leaked in the box,not well packaged,after complaining they sent out new ones but the communication was terrible, no personal emails,no name on the emails and no apologies for the damaged goods…like I say good product but customer service is shocking…..
7 March 2025
Reply from Bird Brand
Thanks for sharing Kevin, yes sadly, buckets of liquid don't always get to their destination despite our best efforts! Our online chat and telephone lines are always manned during office hours to sort anything out. I can see replacement buckets of silver birch paint were sent out as standard. I am sorry your experience wasn't as good as we'd all liked though! Thanks.
Your shipper let you down
Your shipper let you down. It was not next day it was the day after. I did not receive any reason from them for the delay.
14 March 2025
Reply from Bird Brand
Thanks for sharing. Yes, I can see that our parcel company collected on the 17th and should have delivered the next day. Apologies that it came a day later.
Reply from Bird Brand
Many thanks for your review. That is great to hear!
Great delivery experience
I ordered 3 x 5litre timber treatments from Bird Brand. Delivery was prompt & my order arrived well packed in a very strong box marked "Fragile".
7 March 2025
Reply from Bird Brand
That is great. We appreciate you sharing your experience!
Easy to purchase and reliable delivery
13 March 2025
Reply from Bird Brand
Thank you for your review, that is great to know!
Reply from Bird Brand
Thanks Steve! :)
exelend service from order to delivery
7 March 2025
Reply from Bird Brand
Great to hear, thank you for sharing.
Reply from Bird Brand
Thank you for sharing your experience and order!
Great Service
Quick response. Excellently packaged. The Clear Lamp Oil is a great product that burns well, with no discernible odour and no smoking - ideal for using indoors.
6 January 2025
Reply from Bird Brand
Thank you Andy, great feedback and much appreciated!
Reply from Bird Brand
Great to hear, thank you!
Repeat order
Order despatched within two days. Courier company (APC) could not be faulted.
9 December 2024
Reply from Bird Brand
Many thanks for your review! That is really helpful and good to hear how it went.
All positive
Easy to order, good product, speedy delivery, all at a reasonable price.
18 November 2024
Reply from Bird Brand
That's great. Thank you for sharing!
Delivery bang on time very efficient…
Delivery bang on time very efficient company recommended it to any body
7 November 2024
Reply from Bird Brand
Thanks Martin, super kind of you to review!
Reply from Bird Brand
Thanks Glen, that is great! Thank you.
Prompt service,quick delivery
Prompt service,quick delivery . Only available online, all stores in Christmas trim.
9 October 2024
Reply from Bird Brand
Thank you George for your great review!
Used the product before works great on…
Used the product before works great on rough fence panels.
8 October 2024
Reply from Bird Brand
Thanks you Greame, that is very useful feedback. Thanks!
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