I have had a very positive and supportive experience working with Lisa. She is patient, professional, and extremely knowledgeable. Lisa took the time to explain everything clearly and in detail, ens... See more
Company replied
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See what reviewers are saying
One of the best all round systems in social care for recording and evidencing what you do and how you do it. The analytics provide you with everything you need for key performance indicators and CQC... See more
Company replied
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... See more
Company replied
We have used 2 other CMS's. Birdie is incomparable. The support services are some of the most helpful people you will ever encounter. The system is CQC centred providing valuable insights into care de... See more
Company details
About Birdie
Written by the company
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Contact info
4 Fulwood Place, WC1V 6HG, London, United Kingdom
- info@birdie.care
- birdie.care
4.5
Excellent
399 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Birdie
Hi Sharon,
Thank you for the great review! We're so pleased you're happy with Birdie.
- Frances from Birdie
It is excellent and good fast updates…
It is excellent and good fast updates about client day to day activities
19 August 2024
Unprompted review
Reply from Birdie
Hi Anita,
Thank you for the great review, we really appreciate your kind words! Frances from Birdie
Knowing the needs of our Clients
Understanding the needs of our clients advanced my experience of working well this year together with the guidance of our Care coordinators and their cooperation towards helping the clients to meet their standard and excellent care.
19 August 2024
Unprompted review
Reply from Birdie
Hi Tatenda,
Thank you for sharing your experience with us - we're so pleased that with Birdie you've been able to get to know your clients more, and provide excellent care to them - this is exactly what it's all about! Thanks again for sharing, it's really appreciated!
Best wishes,
Frances from Birdie
The app is very simple to use and…
The app is very simple to use and directs well on what to do. It has been so helpful in my care career.
19 August 2024
Unprompted review
Reply from Birdie
Hi Rebecca,
Thank you for the great review, we really appreciate your kind words! And we're so pleased to hear it's been helpful in developing your career in care! Frances from Birdie
Makes keeping informed secured.
19 August 2024
Unprompted review
Reply from Birdie
Hi Chilufya,
Thank you for the great review, we really appreciate your kind words! Frances from Birdie
Reply from Birdie
Hi Amanda,
Thank you for the positive review, we really appreciate it! Frances from Birdie
Reply from Birdie
Hi Laura,
Thank you for the positive review, we really appreciate it! Frances from Birdie
Easy to use
Easy to use reminds you of tasks to complete. You can use the address and it goes on to maps for directions
19 August 2024
Unprompted review
Reply from Birdie
Hi Debbie,
Thank you for the great review! We're so pleased you're happy with Birdie.
- Frances from Birdie
If you are sincerely interested in the role that you are doing
People I work with they were very grateful for the care they have received
18 August 2024
Unprompted review
Reply from Birdie
Hi Afshan,
Thank you for the lovely review, it's so great to hear that not only you're satisfied with Birdie - but your clients are too!
Best wishes,
Frances from Birdie
A very good app that helps to get…
A very good app that helps to get things done easily as a carer
19 August 2024
Unprompted review
Reply from Birdie
Hi Gloria,
Thank you for the great review, we really appreciate it! Frances from Birdie
This application is so amazing and easy…
This application is so amazing and easy to use and to record everything securely
19 August 2024
Unprompted review
Reply from Birdie
Hi there,
Thank you for the amazing review, we really appreciate your kind words!
Frances from Birdie
Good and amazing easy to use
19 August 2024
Unprompted review
Reply from Birdie
Hi Ambia,
Thank you for your kind words!
Frances from Birdie
it's a user friendly application
it's a user friendly application
simplistic and gets tge job done
19 August 2024
Unprompted review
Reply from Birdie
Hi Lof,
Thank you for the great review, we really appreciate your kind words!
Frances from Birdie
Birdie used to confirm visit every week…
Birdie used to confirm visit every week but now it’s no longer showing…it’s only saying no visits confirmed until my payday and thus wrong..
19 August 2024
Unprompted review
Reply from Birdie
Hello there. The Birdie app only displays visits that have been confirmed by your care or finance manager. So, if the visit is not showing, it's not because it's no longer an option on the app - but instead because it hasn't been confirmed by them. Therefore it may be good to check in with your care manager, or the agency directly, to ask about these visits. I hope that helps, please do let me know if so. Lucy from Birdie
I think Birdie works very well
I think Birdie works very well. It would be nice if there was more emotions to choose but other than that, it's been great.
19 August 2024
Unprompted review
Reply from Birdie
Hi Yorinda,
Thank you for the great review, we really appreciate your kind words!
Frances from Birdie
Reply from Birdie
Hi Fathima,
Thank you for the amazing review, we really appreciate it! - Frances from Birdie
It's really good and easy to us.e the…
It's really good and easy to us.e the only thing I would change is when you put food in, if its not observed you can't put how much they've eaten so that needs to be scrapped.
17 August 2024
Unprompted review
Reply from Birdie
Hi Stephanie,
Thank you for the great review! We appreciate your kind words.
In regards to the food observations, Birdie has now made it possible to record even more detail when recording food observations! Carers will now be able to differentiate between observed and not observed food intake and record the portion of food consumed within the Birdie app. If you have any issues with this please drop support a message, they'd be more than happy to help!
Thanks again for the great review! Best wishes,
Frances from Birdie
That you write everything in your notes
It's so easy and safe to use it helps you to cumincate with other careers
16 August 2024
Unprompted review
Reply from Birdie
Hi Karen,
It's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
It is absolutely a fantastic and great…
It is absolutely a fantastic and great company to work for.
16 August 2024
Unprompted review
Reply from Birdie
Hi Janney,
Thank you for your kind feedback - it's really appreciated. And thanks for being a great Birdie partner!
- Frances from Birdie
Everything is clear on birdie.
9 August 2024
Unprompted review
Reply from Birdie
Thanks for sharing Tinashe! So glad to hear it.
Frances from Birdie
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