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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were let down by their experience overall. Many people expressed significant disappointment with the product quality, noting a decline in taste and texture across various items. Customers frequently described products as mushy, rubbery, or tasteless, often questioning the actual ingredients. Concerns were also raised about misleading labeling, particularly regarding the percentage of main ingredients like chicken or fish. Customers also frequently criticized the pricing, noting that products have become more expensive while pack sizes have shrunk or quality has decreased. Additionally, some people reported difficulties in contacting the company for product inquiries or issues, and a lack of adequate compensation for problems.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers expressing disappointment and... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment and disgust with... See more

Price

Customers had negative experiences with price, often finding products disgustingly overpriced and feeling... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Can't contact customer service. I only wanted to enquire about product availability for something that seems to have vanished but there's no email address. You either have to phone, or give a chatbot... See more

Rated 1 out of 5 stars

We have stopped buying birds eye things completely now from potato waffles that taste funny, beef burgers stuffed with onion, pea flakes & so much fat, chicken breast things that I'm sure contain no... See more

Rated 1 out of 5 stars

I thought choosing Birds eye I was chosing a quality cod fish finger like they always used to be, I was very much mistaken, instead I got rubber flavoured compacted rubbish that completely ruined... See more

Rated 1 out of 5 stars

I found fish bone shaped sharp glass like plastic inside my fish under the batter. I’ve reported as I am sure I swallowed one and I have a young toddler. They just keep making demands for photo after... See more


Company details

  1. Food Manufacturer
  2. Food producer
  3. Food products supplier
  4. Frozen food store

Information provided by various external sources

Family favourites for over 60 years, Birds Eye have provided healthy fresh frozen food for generations. Find products, recipe ideas and more here.


Contact info

1.2

Bad

TrustScore 1 out of 5

268 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(268)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

Cardboard curries

I’ve just had the worst example of a bland and tasteless TV dinner I could imagine, a Birds eye chicken curry with rice, what an affront to the nation of India, the person responsible for it should be sent there and put on trial for treason
The photo on the box certainly talked it up, to be honest I’d have been better served cutting that out of its cardboard sleeve and eating it instead, it couldn’t be less wholesome
While I accept I shouldn’t expect a restaurant experience, this offering was dumbed down to a level way below what’s acceptable
Surely no one at Birds eye would be caught dead eating this rubbish
It all smacks of Ratners the Jewellers all over again
Shocking

27 June 2023
Unprompted review
Rated 1 out of 5 stars

this food is crap

just made a meal of frozen chicken pies and steamed veg..........what a disgusing taste experience!
Carrots don't taste like carrots (horrible aftertaste), chicken tastes like nothing and pastry is inedible.
Oh how this company has deteriorated!!!!!!

13 June 2023
Unprompted review
Rated 1 out of 5 stars

Fish cakes and battered chicken - not good value.

I bought some Birds Eye fishcakes (4 in a box), but they were small and fell to bits. I complained to Birds Eye and got a voucher. I used this to buy Birds Eye chicken in batter (2 in.a box.) The chicken didn't seem very nice - not like chicken should be. I made my purchases as an experiment, but I won't be buying anything more from them. They used to be nice and good value years ago.

10 June 2023
Unprompted review
Rated 1 out of 5 stars

Fish Fingers aren't what they used to be in the 80s

I too feel I should voice my displeasure following my evening meal which consisted of fresh vegetables, chunky chips and birdseye fish fingers x 3. The batter failed to crisp as I had hoped and the quality of fish was substandard at best. Sh*te and overpriced. Mark Hibberd

24 May 2023
Unprompted review
Rated 1 out of 5 stars

Bold faced lies

Liars they have a range called powered by plants but they contain ingredients that aren't plants like milk and eggs when I complained to them about it they kept lying to me trying to say that the vegetarian label explicitly meant contains mik and eggs what a bunch of scam artists

19 May 2023
Unprompted review
Rated 1 out of 5 stars

What a disappointment!

What has happened to this once decent frozen food company? I have thought their peas have been getting ropey, this week I bought some chicken burgers. They were just awful. Thin, foul smelling and bright orange!
So sad.

11 May 2023
Unprompted review
Rated 3 out of 5 stars

Seeded crust fish fillets

We bought the seeded fish fillets as part of our diet. However they were so dry it was like eating crackers and the crumb coating totally overpowered the fish

27 April 2023
Unprompted review
Rated 1 out of 5 stars

Birds eye crspy batter fish fingers

Absolutely shocking!! Thinner thsn ever and thin zlither of fish which is grey!! Price more than doubled in most shops for this now inferipr product. Was my favourite but will not be giving Birds Eye my money again!! DO NOT BUY!!!@

10 March 2023
Unprompted review
Rated 1 out of 5 stars

If I could give no stars or a negative…

If I could give no stars or a negative 10 stars I would. What a disgusting product. My husband and I just got the beef steak burger patty for burger night and the chances of this meat being donkey is so high. Disgusting excuse for a product people pay good money for. I swear to all that is good and tasty I WILL NEVER PURCHASE YOUR UTTERLY DISGUSTING FOOD EVER AGAIN! THIS COMPANY IS A DISGRACE AND SHOULD BE SHUT DOWN FOR SUPPLYING THE MOST DISGUSTING EXCUSE FOR FOOD I HAVE EVER EXPERIENCED!!!!!!!

24 February 2023
Unprompted review
Rated 1 out of 5 stars

Plastic in fishfinger

Thumbnail sized piece of plastic in my fish finger. It could’ve choked me or my child! It said to contact in various ways so I sent pictures and description via a message on Instagram. 4 days later, I have heard nothing. I have just tried their online chat and it is so slow and useless I feel more irritated than I did before! Not good customer service, Birdseye, I am disappointed.

10 February 2023
Unprompted review
Rated 1 out of 5 stars

Horrible

The meal claimed broccoli and it was all hard stems. Everything I've tried for the meals ..it's always the same. A truly horrible product.

13 February 2023
Unprompted review
Rated 1 out of 5 stars

If I had my way I would not even have…

If I had my way I would not even have given it one star, I brought the bird's-eye vegan non fish fingers they was awful to eat, they had no taste and no seasoning in them, they was dry I would never get them again. They was a waste of vegetables and a waste of money to be honest.

3 February 2023
Unprompted review
Rated 2 out of 5 stars

Way too expensive

I used to quite like their battered cod fillets, but now they've hiked the price to £6 they're not worth it. I can buy 4 frozen cod fillets for less than £4 and batter them myself.

1 February 2023
Unprompted review
Rated 1 out of 5 stars

Bought Birds Eye Battered Fish…

Bought Birds Eye Battered Fish (Pollock) 400g...was nothing like the photo on front of packet. Very little fish, looked grey not white as in photo. Batter thick, fish thin. Reverse of the photo image. Think there must laws against misleading photos! If not there should be. Characterless taste. Yuk. Very disappointed with Birds Eye as a company. Was attracted to buy it because it was Birdseye & their image. But obviously they don't care about their product or their customers. Why can't they produce a decent product & have photos that are true to life? Have put me off now. Don't trust them so will never buy their products again!

28 January 2023
Unprompted review

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