Birdy Grey Reviews 339

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the suits, describing them as premium and well-fitting. Many people highlight the exceptional customer service, noting prompt, helpful, and understanding interactions, especially when resolving issues with orders or shipping. The efficiency of delivery is also frequently mentioned, with many orders arriving quickly and on time. However, some customers expressed dissatisfaction with the product quality, particularly regarding certain dresses, describing them as thin, flimsy, or poorly sewn. There were also occasional issues with delivery services, with some packages being mishandled or delayed. A few other people also felt that sizing could be inconsistent, especially in the bust area of some dresses, or that certain items required significant steaming or alterations upon arrival.

What people talk about most

Product

Consumers have mixed feelings about the product quality. While some reviewers praise the tasteful colors,... See more

Quality

Users describe positive interactions with quality. Many customers are impressed with the high quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order. While some customers praise the easy ordering process,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the exceptional, prompt, and... See more

Based on these reviews

Rated 4 out of 5 stars

The fabric samples are beautiful, I am planing to use Birdy Grey for my bridal part, the groom's party as well as out flower girl and ring berer. I do have to ensure that Birdy Grey has the size for y... See more

Company replied

Rated 4 out of 5 stars

The customer service was prompt and helpful. The dress got lost initially and took over 2 months to come in, however, after contacting customer support they were able to correct the address and send a... See more

Company replied

Rated 5 out of 5 stars

Exceptional service! I cannot say enough good things about this company. Suit was great fitting and premium quality. All came quickly and their customer service tops any company I’ve ever worked with!... See more

Rated 5 out of 5 stars

I'm super impressed by the quality of the suits. I wasn't expecting them to feel as high quality as they do. The "find your perfect fit" ai metrics were insanely accurate and I love how it explained h... See more

Company replied


Company details

  1. Bridal shop
  2. Wedding Shop

Written by the company

Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89. Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.


Contact info

4.1

Great

TrustScore 4 out of 5

339 reviews

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1-star

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

all around good service so far

all around good service so far! Keep it up and you will have lots more customers!

2 March 2026
Birdy Grey logo

Reply from Birdy Grey

We appreciate the encouragement; thanks for your support and trust in us! 💛

Rated 5 out of 5 stars

Customer Service

I found out last minute that I was going to be a bridesmaid and needed to get a dress within a month. I ordered a “ready to order” dress and was informed it wouldn’t come in time. I contacted customer service and my dress arrived 2 days later. Sizing was accurate and required little-to-no alterations.

26 February 2026
Rated 5 out of 5 stars

The swatches were soooo helpful

The swatches were soooo helpful. I had tried 2 other options and the color advertised was completely different in person. This helped me choose Birdy Grey over other options.

27 February 2026
Rated 1 out of 5 stars

They did not send me the right colors…

They did not send me the right colors swatches.

27 February 2026
Birdy Grey logo

Reply from Birdy Grey

Thank you for bringing this to our attention, and I’m very sorry to hear that the swatches you received were not the correct colors. We truly appreciate you flagging this, as it helps us identify where improvements are needed. It looks like we have not yet had the opportunity to assist you directly, so I kindly encourage you to reach out to our Customer Care team so we can make this right as quickly as possible. You can contact us via email at sup@birdygrey.com, call or text us at +1 (323) 538-0608, or connect through live chat on our website. We will also review this internally to help prevent similar issues from happening in the future.

Rated 5 out of 5 stars

Wonderful and stress free!

I just started the beginning stages of wedding planning, and I was able to get 10 FREE swatches from Birdy Grey. They shipped within a couple days of purchase and the samples were so pretty! Definitely will be purchasing my bridesmaid dresses from this site! Thank you Birdy Grey!

28 February 2026
Rated 5 out of 5 stars

Love The Suit & Experience

Suit is very stylish, well made, and very easy to navigate the fitting documentation steps. User friendly process.

23 February 2026
Birdy Grey logo

Reply from Birdy Grey

We’re so glad the process felt seamless and the suit hit the mark! ✨

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