The delivery was great and the staff very pleasant and professional. A very nice bed, which is comfortable and feels sturdy. The lift up mechanism is easy to use and offers a large storage option othe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When you buy furniture, you wonder how it will be, ready built or flat pack. My items came mixed, and the delivery drivers carried them upstairs, and to my suprise the boxes weighed heavy, so credit t... See more
Company replied
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... See more
Company replied
From buying the sets at Furniture Village at Handforth Dean to delivery our experience was great. The delivery team were patient with us as we had to delay delivery several times because of delays in... See more
Company replied
Company details
- #62 of 75 best companies in Furniture Manufacturer
- #90 of 113 best companies in Bed shop
- #166 of 219 best companies in Bedroom furniture shop
- #18 of 28 best companies in Children's Furniture Shop
- #314 of 396 best companies in Home Furniture Shop
- #106 of 121 best companies in Manufacturer
Written by the company
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Contact info
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, United Kingdom
- 01332 812870
- info@birlea.com
- birlea.com
4.3
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After spending nearly 1k on furniture i…
After spending nearly 1k on furniture i was disappointed with the result. Broken edges, missing parts and flimsy doors. I was offered £16.00 as a good will gesture when I raised the missing parts query. Could do a lot better elsewhere
6 February 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your feedback. We’re very sorry to hear about your experience and the issues you’ve described with your furniture. This is not the standard we expect. We have requested some further information from you so that we can look into this matter in more detail and assist you further.
Bed broke after 1.5 years
Bed only lasted 1.5 years before breaking, they would not reimburse us despite it being guaranteed for 5 years as they blamed this on bolts not being tightened regularly enough when it was the legs that had snapped, completely unrelated to any bolt related issues
12 March 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Our products do come with 12month warranty however this is managed through the original retailer. Any warranty agreed out of 12 months is agreed by the retailer who will assess the claim in line with their warranty terms. If you have not already done so, we would recommend continuing to work with your retailer so they can review the issue further and advise on the next steps.
Birlea mirrored chest of drawers
Bought a Birlea mirrored chest of drawers, so pleased with the product, from the ordering online to the delivery cannot fault, great communication. The delivery guys were also super helpful and polite, helped put the drawers where i wanted them which was great. Thank you
12 March 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your wonderful review! We’re delighted to hear you’re so pleased with your mirrored chest of drawers and that everything from ordering to delivery went smoothly. It’s great to know our delivery team were helpful and polite — we’ll be sure to pass on your kind words. Enjoy your new furniture!
I have asked for Birlea to pick up the…
I have asked for Birlea to pick up the bed frame from me ,none of the holes on the bed line up so I cant fit it together, it says not to use power tools on it ,there is no other way to make new holes ,i already gave my bed away to make room for new bed ,so I am now sleeping on mattress on floor, im waiting for Birlea to contact me regarding return.very disappointed
11 March 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave your review. We're very sorry to hear about the difficulties you've experienced when assembling your bed frame and the inconvenience this has caused, especially having to sleep on your mattress on the floor.
This certainly isn’t the experience we want our customers to have. Could you please confirm the product name or model of the bed you were assembling? Once we have this information, our QC team will look into this further to understand what may have happened.
Regarding the collection request, our customer service team should be in contact to assist with arranging the return and resolving this for you as quickly as possible.
Thank you again for bringing this to our attention.
Quality and unique bedroom furniture…
Quality and unique bedroom furniture good delivery on time and lads took all packaging with them
18 February 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave such a great review. We're delighted to hear that you're happy with the quality and unique design of your bedroom furniture.
It’s also great to know the delivery went smoothly and that the team arrived on time and took the packaging away for you — we’ll be sure to pass your kind feedback on to them.
We hope you enjoy your new furniture, and thank you for choosing Birlea.
Oak bed frame
We ordered an oak bed frame. It looks great, assembly was straightforward, it seems very sturdy and was a very reasonable price. No negatives.
8 March 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave your review. We're really pleased to hear you're happy with your oak bed frame and that the assembly process was straightforward.
It’s great to know you’re happy with the quality, sturdiness and value for money. We hope you enjoy your new bed for years to come, and thank you for choosing Birlea.
Excellent product
Excellent product. Delivered on time. Delivery guys polite, friendly and helpful. Would recommend.
10 March 2026
Reply from Birlea Furniture
Thank you for taking the time to leave such a positive review. We're delighted to hear that you're pleased with your product and that your delivery arrived on time.
It's also great to know our delivery team were polite, friendly and helpful — we’ll be sure to pass your kind feedback on to them. Thank you for your recommendation and for choosing Birlea.
ARRIVED SPOT ON TIME
ARRIVED SPOT ON TIME
DELIVERY DRIVER AND HIS MATE FANTASTIC VERY HAPPY 😊
5 🌟 FOR THE DELIVERY.
IVE NOW ASSEMBLED IT LOOKS REALLY NICE.😁
11 March 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave your review. We're delighted to hear that your delivery arrived right on time and that the delivery team made such a great impression.
It's also great to know you've now assembled it and that you're pleased with how it looks. Thank you for the fantastic feedback and for choosing Birlea.
The guys that delivered our furniture…
The guys that delivered our furniture were friendly, polite and very helpful placing the items in the lounge.
The packaging of the items to avoid any damage was the best I have ever seen a lot of thought and care must go into the process.
10 March 2026
Reply from Birlea Furniture
Thank you for taking the time to leave such a thoughtful review. We're really pleased to hear that our delivery team were friendly, polite and helpful when delivering your furniture.
It's also fantastic to know that the packaging stood out to you. We take great care in ensuring our products are well protected during transit, so it's great to hear that this made a positive impression. Thank you for choosing Birlea.
A cumbersome build and a not high quality product
Product assembly time was rated 30 minutes and was more like 3 hours. Build quality seems pretty shaky. The product's drawers don't hook up after following the instructions, just make an awful noise or get stuck half way through. Feel like I've wasted my money.
5 March 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave your feedback.
We’re sorry to hear that the assembly took longer than expected and that you’ve experienced issues with the drawers once the product was built. This is certainly not the experience we want our customers to have.
Could you please let us know which product you assembled? Once we have this information, our QC team will be able to look into this further.
We appreciate you bringing this to our attention and hope we can resolve this for you.
Excellent efficient delivery men and on…
Excellent efficient delivery men and on time exactly as send in their tracker .
Tidy and polite ..
10 March 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your lovely review!
We’re delighted to hear that the delivery team were efficient, polite and arrived exactly within the time shown on the tracker. Providing a smooth and reliable delivery experience is really important to us, so it’s great to know everything went so well.
We hope you enjoy your new Birlea product!
Excellent Quality Bed
My bed was delivered in a timely manner and arrived exactly when expected. All the parts were included, which made the process smooth and hassle-free. The instructions were very clear and easy to follow, so assembling the bed didn’t take long at all.
The bed frame itself is brilliant quality and looks amazing once set up. I’m extremely happy with both the product and the service provided. Overall, a great experience and I would definitely recommend.
9 March 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your fantastic review! We're so pleased to hear that your bed arrived on time and that the assembly process was smooth and straightforward.
It’s wonderful to hear that you’re happy with the quality and look of the bed frame – we take pride in making products that not only perform well but also look great in your home.
Thanks again for choosing Birlea and for recommending us – we hope you enjoy many comfortable nights on your new bed!
Sideboard and nest S of tables
The delivery of my furniture was good, would have liked a chosen time slot. Furniture is beautiful. Looks wonderful. Tks
10 February 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your review. We're delighted to hear that your furniture looks wonderful and that you’re happy with it!
We appreciate your feedback regarding the delivery time slot. Our transport team will look into this further, as it’s not the standard we expect.
Thanks again for choosing Birlea – we hope you enjoy your new furniture for years to come.
Fantastic service from start to finish
Fantastic service from start to finish. Delivery was excellent and the wardrobe and drawers are lovely.
25 February 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your wonderful review! We're so pleased to hear that you enjoyed the service from start to finish and that the delivery went smoothly.
It’s fantastic to know that your wardrobe and drawers are looking lovely – we hope they bring both style and functionality to your home.
Thanks again for choosing Birlea!
My mirrored cabinet is stunning
My mirrored cabinet is stunning, came very well packed, very happy
9 March 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your lovely review! We're thrilled to hear that your mirrored cabinet arrived safely and that you’re so happy with it.
It’s great to know the packing kept it in perfect condition – we take care to ensure all our products arrive looking their best.
Thanks again for choosing Birlea, and we hope you enjoy your stunning cabinet for years to come!
I am SO impressed with the quality of…
I am SO impressed with the quality of my new furniture - 5 mirrored pieces and they all arrived in perfect condition. Delivery was prompt. Communication was good - I needed the company to hold the items for a few weeks before we could receive them and it was no problem.
I did not expect such good quality items for the price.
Highly recommend.
27 February 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your fantastic review! We're thrilled to hear that all five mirrored pieces arrived in perfect condition and that the delivery and communication met your expectations.
It’s wonderful to know you’re impressed with the quality and value of your furniture – we aim to provide stylish, high-quality pieces at great prices.
Thanks so much for recommending Birlea – we hope you continue to enjoy your new furniture for many years!
Great bed
Great bed, easy to assemble, thick slats, good space underneath for storage.
8 March 2026
Unprompted review
Reply from Birlea Furniture
Thanks for taking the time to leave a review. We're thrilled to hear you found your Birlea bed easy to assemble and that you’re enjoying the extra storage space underneath.
Happy with the delivery of the bed and…
Happy with the delivery of the bed and the guys who delivered it
5 March 2026
Unprompted review
Reply from Birlea Furniture
Thanks for taking the time to leave a review. We're glad to hear your Birlea bed was delivered on time and that the delivery team provided a positive experience.
Reply from Birlea Furniture
Thanks for taking the time to leave a review. We're pleased to hear you found the Birlea team well informed and that the communication throughout your experience was clear and helpful.
Exceptional quality,looks stunning fast…
Exceptional quality,looks stunning fast delivery and already assembled.
Definitely recommend
3 March 2026
Reply from Birlea Furniture
Thanks for taking the time to leave a review. We're thrilled to hear you’re enjoying the exceptional quality and stunning look of your Birlea product, and that the fast delivery and pre-assembly made things even easier. We really appreciate the recommendation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.